MindTailor: Personalized Emotional Support via Post History-Grounded Case Formulation and Collaborative Refinement
Authors: Suhyun Han, Kyunghyun Cho, JinYeong Bak
Organizations: Sungkyunkwan University · Suwon · South Korea · New York University · New York · USA
Abstract
As mental health concerns continue to rise globally, social media has emerged as a vital space where individuals seek emotional support. While prior work on personalized emotional support has leveraged seekers' emotional states, personas, and situational context, these approaches primarily capture the seeker's current state, overlooking the formative experiences that shape present concerns. In this work, we propose MindTailor, a framework that generates personalized emotional support responses by constructing a case formulation from the seeker's post history and iteratively refining responses through collaborative critique among counselor agents grounded in distinct counseling strategies. To enable research on this history-aware task, we construct ReddiSupp, a dataset of 798 Reddit posts paired with seekers' prior post histories. Through LLM-as-a-Judge evaluation, expert human evaluation, and a user study with seekers, we demonstrate that MindTailor outperforms baselines across these evaluations, improving empathy, personalization, understanding, and achieving the highest overall preference.
Using large language models (LLMs) to assist psychological counseling is an important task in the field of natural language processing. The construction of high-quality psychological support dialogue corpora serves as a critical foundation for training counseling-oriented conversational models. However, existing data generation approaches generally suffer from several limitations, including emotionally stable seekers, limited variation in emotional dynamics, and a high degree of compliance with counselors' guidance. These issues result in LLM that lack the capability to effectively respond to emotionally unstable scenarios. In addition, counselor responses are typically driven by problem-solving objectives, thereby overlooking the role of emotion-focused interaction, which are essential in psychological counseling. To address these gaps, we propose EmoTrace, a multi-turn dialogue corpus generation framework centered on modeling seekers' emotional trajectories. we construct seekers' cognitive profile and introduce a seeker module with emotional schemas and an associated activation mechanism, a counselor module, and an emotional trajectory control module, thereby enhancing the layering of the seeker's emotional expression and the counselor's targeted empathic expression. Experimental results demonstrate that the proposed method outperforms existing approaches in terms of emotional richness and empathy quality.
Developing compassionate interactive systems requires agents to not only understand user emotions but also provide diverse, substantive support. While recent works explore empathetic dialogue generation, they remain limited in response form and content, struggling to satisfy diverse needs across users and contexts. To address this, we explore empowering agents with external tools to execute diverse actions. Grounded in the psychological concept of "social support", this paradigm delivers substantive, human-like companionship. Specifically, we first design a dozen user-centric tools simulating various multimedia applications, which can cover different types of social support behaviors in human-agent interaction scenarios. We then construct ComPASS-Bench, the first personalized social support benchmark for LLM-based agents, via multi-step automated synthesis and manual refinement. Based on ComPASS-Bench, we further synthesize tool use records to fine-tune the Qwen3-8B model, yielding a task-specific ComPASS-Qwen. Comprehensive evaluations across two settings reveal that while the evaluated LLMs can generate valid tool-calling requests with high success rates, significant gaps remain in final response quality. Moreover, tool-augmented responses achieve better overall performance than directly producing conversational empathy. Notably, our trained ComPASS-Qwen demonstrates substantial improvements over its base model, achieving comparable performance to several large-scale models. Our code and data are available at https://github.com/hzp3517/ComPASS.
As Large Language Models (LLMs) are increasingly deployed in long-term interactions with users, empathy has become an increasingly important capability. However, existing research overlooks the influence of users' personality traits on empathetic strategies during long-term interactions. To address this gap, we introduce the task of personalized empathy, which focuses on adapting empathetic strategies according to users' personalized characteristics derived from history. To study and enhance this capability, we construct PersonaEmp, a personalized empathy dataset built from long-term user-AI interactions, featuring rich user histories, persona information, and empathy-seeking queries. We further propose PereGRM, a reward modeling framework that combines the empathy evaluation structure with dynamic evaluation criteria generation for fine-grained reward modeling. Experimental results across different settings and multiple judge models show that PereGRM consistently achieves the strongest performance improvements, indicating its effectiveness for enhancing personalized empathetic capabilities.