Abstract
Large language models (LLMs) are increasingly deployed as black-box classifiers in pipelines that automate confident decisions and route uncertain ones to human review. Such selective prediction needs a confidence score that an operator can threshold at a chosen risk level. Prior work asks whether LLM confidence is well calibrated or well ranked; we ask a complementary, deployment-oriented question that has been largely overlooked: at what resolution can the score be thresholded? We call the answer the score granularity gap. Through a controlled comparison of seven ways to build a confidence score, from a single verbalized number, to token probabilities, to querying the model many times and combining the answers, across 25 model-dataset pairs (9 LLMs, 3 benchmarks), we find that single-shot verbalized confidence, once correctly converted to a class probability, ranks cases surprisingly well, yet takes only a handful of distinct values. It therefore offers an operator only a few coarse thresholds, no matter how well it ranks. We show which constructions widen this gap, at what inference cost, and with what effect on ranking, notably that multi-query aggregation helps weak models but can degrade already-strong ones. We translate these trade-offs into concrete deployment guidance.
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Aug 5, 2026cs.CL
Confidence estimation is essential when LLMs are used for classification, indicating when predictions can be trusted. However, common approaches such as verbalization produce extremely sparse outputs. For instance, Qwen3-32B verbalizes only eight unique confidence values on SST-2, with over half being exactly 95%, a pattern we observe consistently across four datasets and two LLMs. Besides limiting practical utility, we show that this sparsity critically affects evaluation: the choice of interpolation in area under the accuracy-rejection curve (AUARC) dramatically alters rankings, with consistency sampling dropping from best to worst under stepwise versus linear interpolation. We advocate for standardizing stepwise interpolation for a fairer comparison. Under such a fair evaluation, we find that weighting verbalized digits by token probabilities, a method we term verbalization logprobs, addresses sparsity and achieves the best AUARC (+2.3 points over vanilla verbalization) without incurring additional inference cost.
Elena Merdjanovska, Omar Zaidan, Andreas Rücklé
Date pendingcs.AI
Verbalized confidence, in which LLMs report a numerical certainty score, is widely used to estimate uncertainty in black-box settings, yet the confidence scale itself (typically 0--100) is rarely examined. We show that this design choice is not neutral. Across six LLMs and three datasets, verbalized confidence is heavily discretized, with more than 78% of responses concentrating on just three round-number values. To investigate this phenomenon, we systematically manipulate confidence scales along three dimensions: granularity, boundary placement, and range regularity, and evaluate metacognitive sensitivity using
meta-d′. We find that a 0--20 scale consistently improves metacognitive efficiency over the standard 0--100 format, while boundary compression degrades performance and round-number preferences persist even under irregular ranges. These results demonstrate that confidence scale design directly affects the quality of verbalized uncertainty and should be treated as a first-class experimental variable in LLM evaluation.
Yuyang Dai, Yuxia Wang
Sep 9, 2026cs.CL
Large language models (LLMs) have achieved strong performance across a broad range of classification settings, yet the reliability of their predictions remains a major obstacle to deployment in high-stakes scenarios. Although confidence estimation for LLMs has been widely studied, confidence calibration for LLM-based classification remains underexplored. We introduce ProbPlug, a lightweight confidence estimation framework for LLM-based binary classification, which predicts whether an output is correct using internal token features extracted from a frozen LLM. ProbPlug employs a self-attention module to aggregate hidden representations and can be integrated into the original inference pipeline without modifying the base model. Experiments across multiple tasks involving both text-based and multimodal large models show that ProbPlug provides more reliable confidence estimates, improves classification performance with negligible additional overhead, and exhibits strong generalization across tasks. These results indicate that ProbPlug serves as a practical solution for confidence estimation in LLM-based classification. Our code is publicly available at Github.
Jianzong Wang, Chuhang Liu, Botao Zhao +6