Evaluation Pitfalls and Sparsity Limitations in LLM-based Confidence Estimates for Classification

Large language models (LLMs) are increasingly deployed as black-box classifiers in pipelines that automate confident decisions and route uncertain ones to human review. Such selective prediction needs a confidence score that an operator can threshold at a chosen risk level. Prior work asks whether LLM confidence is well calibrated or well ranked; we ask a complementary, deployment-oriented question that has been largely overlooked: at what resolution can the score be thresholded? We call the answer the score granularity gap. Through a controlled comparison of seven ways to build a confidence score, from a single verbalized number, to token probabilities, to querying the model many times and combining the answers, across 25 model-dataset pairs (9 LLMs, 3 benchmarks), we find that single-shot verbalized confidence, once correctly converted to a class probability, ranks cases surprisingly well, yet takes only a handful of distinct values. It therefore offers an operator only a few coarse thresholds, no matter how well it ranks. We show which constructions widen this gap, at what inference cost, and with what effect on ranking, notably that multi-query aggregation helps weak models but can degrade already-strong ones. We translate these trade-offs into concrete deployment guidance.

Verbal confidence elicitation is widely used to extract uncertainty estimates from LLMs. We tested whether seven instruction-tuned open-weight models (3-9B parameters, four families) produce verbalised confidence that meets minimal validity criteria for item-level Type-2 discrimination under minimal numeric elicitation with greedy decoding. In a pre-registered study (OSF: osf.io/azbvx), 524 TriviaQA items were administered under numeric (0-100) and categorical (10-class) elicitation to eight models at Q5_K_M quantisation on consumer hardware, yielding 8,384 deterministic trials. A psychometric validity screen was applied to each model-format cell. All seven instruct models were classified Invalid on numeric confidence (H2 confirmed, 7/7 vs. predicted >=4/7), with a mean ceiling rate of 91.7% (H1 confirmed). Categorical elicitation did not rescue validity. Instead, it disrupted task performance in six of seven models, producing accuracy below 5% (H4 not confirmed). Token-level logprobability did not usefully predict verbalised confidence under the observed variance regime (H5 confirmed, mean cross-validated R^2 < 0.01). Within the reasoning-distilled model, reasoning-trace length showed a strong negative partial correlation with confidence (rho = -0.36, p < .001), consistent with the Reasoning Contamination Effect. These results do not imply that internal uncertainty representations are absent. They show that minimal verbal elicitation fails to preserve internal signals at the output interface in this model-size regime. Psychometric screening should precede any downstream use of such signals.

Large language models (LLMs) have achieved strong performance across a broad range of classification settings, yet the reliability of their predictions remains a major obstacle to deployment in high-stakes scenarios. Although confidence estimation for LLMs has been widely studied, confidence calibration for LLM-based classification remains underexplored. We introduce ProbPlug, a lightweight confidence estimation framework for LLM-based binary classification, which predicts whether an output is correct using internal token features extracted from a frozen LLM. ProbPlug employs a self-attention module to aggregate hidden representations and can be integrated into the original inference pipeline without modifying the base model. Experiments across multiple tasks involving both text-based and multimodal large models show that ProbPlug provides more reliable confidence estimates, improves classification performance with negligible additional overhead, and exhibits strong generalization across tasks. These results indicate that ProbPlug serves as a practical solution for confidence estimation in LLM-based classification. Our code is publicly available at Github.