Confident but Conflicted: Internal Uncertainty and Cognitive Dissonance Resolution in LLMs

Large language models (LLMs) often produce confident yet incorrect responses, and uncertainty quantification is one potential solution to more robust usage. Recent works routinely rely on self-consistency to estimate aleatoric uncertainty (AU), yet this proxy collapses when models are overconfident and produce the same incorrect answer across samples. We analyze this regime and show that cross-model semantic disagreement is higher on incorrect answers precisely when AU is low. Motivated by this, we introduce an epistemic uncertainty (EU) term that operates in the black-box access setting: EU uses only generated text from a small, scale-matched ensemble and is computed as the gap between inter-model and intra-model sequence-semantic similarity. We then define total uncertainty (TU) as the sum of AU and EU. In a comprehensive study across five 7-9B instruction-tuned models and ten long-form tasks, TU improves ranking calibration and selective abstention relative to AU, and EU reliably flags confident failures where AU is low. We further characterize when EU is most useful via agreement and complementarity diagnostics.

Large language models (LLMs) are known to abandon their initial stance to conform to user pushback. While prior research largely attributes this behavior to sycophancy learned during reinforcement learning from human feedback, we hypothesize that conformity is also driven by a model's epistemic uncertainty at inference time. In this paper, we introduce MUSE, a two-stage evaluation framework to disentangle the mechanisms driving LLM conformity. Specifically, MUSE maps a model's epistemic uncertainty in responding to a query against its likelihood to yield to user pushback in a subsequent turn. We demonstrate that the mechanisms driving conformity extend beyond sycophancy alone. Specifically, we characterize two distinct factors that jointly drive conformity: sycophantic conformity, where a model aligns with user pushback even with absolute certainty in its initial response, and uncertainty-driven conformity, where a model's likelihood for conformity increases alongside its uncertainty. Furthermore, we conduct ablation studies to demonstrate that both sycophantic conformity and uncertainty-driven conformity grow with 1) the LLM's perceived expertise of the user and 2) the plausibility of the user's suggestions. More broadly, MUSE informs more targeted intervention strategies by distinguishing alignment-induced sycophancy and training-corpora-driven uncertainty.

Reliable Large Language Models (LLMs) should abstain when confidence is insufficient. However, prior studies often treat refusal as a generic "I don't know'', failing to distinguish input-level ambiguity (data uncertainty) from capability limitations (model uncertainty). This lack of distinction limits downstream action decisions like requesting clarification or invoking external tools. In this work, we introduce UA-Bench, a benchmark of over 3,500 questions drawn from six datasets spanning knowledge-intensive and reasoning-intensive tasks, designed to evaluate explicit uncertainty attribution. An evaluation of 18 frontier LLMs shows that even state-of-the-art models struggle to reliably discriminate between data uncertainty and model uncertainty, and that high answer accuracy does not necessarily imply strong uncertainty attribution ability. To narrow this gap, we propose a lightweight data synthesis and reinforcement learning strategy. Experiments on both Qwen3-4B-Instruct-2507 and Qwen3-8B in thinking mode show that the proposed method improves uncertainty attribution while preserving answer accuracy. Our code and data are publicly available now.