LLM for the development of FCM

Qualitative product feedback can reveal nuanced user experiences, but its implicit sentiment is difficult to measure. This paper presents a scalable and interpretable framework that uses large language models (LLMs) to quantify product desirability from such data. Using two Product Desirability Toolkit (PDT) datasets from ZORQ and CARMA comprising 106 respondent term groupings with gold-standard human annotation, zero-shot continuous numerical sentiment scoring and categorical sentiment classification are evaluated without relying on explicit review scores. Across the datasets, LLMs generated numerical sentiment scores directly from qualitative responses and closely matched expert labels, achieving Pearson correlations up to 0.97 and classification accuracy up to 94%. LLMs maintained robustness even when handling data presented in multiple forms and consistently expressed high confidence. In contrast, lexicon-based and transformer baselines did not produce statistically significant results. Among the models tested, GPT-4o-mini achieved performance comparable to larger models at 94% lower cost, supporting scalable deployment. The framework also incorporates model confidence ratings and human-readable rationale explanations (xAI), improving interpretability, transparency, and trust while supporting practical use in product satisfaction assessment. In general, using the PDT tool as a survey method along with a cost efficient LLM for sentiment analysis has the potential to provide for product evaluation with results that are rich in terms of sentiment scores (both numerical and classified sentiment) and in terms of the high-level user impressions of the product that can be used to identify ideas for product development and improvement, as well as marketing ideas for target audiences.

Large language models (LLMs) are increasingly used to generate scientific reviews, yet existing evaluations rarely examine whether different providers align with both conference decisions and human reviewing priorities within the same controlled setting. We compare reviews from OpenAI GPT-5.4, Google Gemini 3.1 Pro Preview, and Anthropic Claude Opus 4.6 with human reviews and final decisions for 300 topic-matched ICLR 2026 submissions, equally divided among oral, poster, and rejected papers. Each model reviewed every paper using identical instructions and rating scales after decision information was removed. Our study contributes a cross-provider analysis of three complementary dimensions: alignment with broad and fine-grained decision categories, differences in recommendation-scale usage, and thematic agreement in identified weaknesses. All three LLMs distinguished accepted from rejected papers, but none reproduced the oral versus poster distinction present in human ratings. Scoring patterns were provider-specific: Gemini assigned systematically higher ratings, while OpenAI and Claude were closer to humans for rejected and poster papers but more critical of oral papers. Human and LLM reviews also differed in emphasis, with LLMs more frequently identifying missing baseline comparisons and humans more often raising computational-efficiency concerns. These results show that broad decision alignment does not imply agreement with finer human judgments or reviewing priorities.

This paper proposes DKG-MTI, a dual knowledge graph framework for unified multi-task user intent inference from online travel reviews. Existing approaches often rely on hierarchical pipelines that suffer from error propagation or retrieval methods that ignore structural relationships in domain knowledge. To address these limitations, we introduce an inference-only knowledge augmentation framework that dynamically constructs a User-Specific Intent Knowledge Graph from each review and aligns it with a Global Hotel Knowledge Graph through structure-aware semantic smoothing. The aligned knowledge is combined with the original review and processed by a large language model to simultaneously predict aspect ratings and generate reverse user intent statements. Experiments on TripAdvisor reviews show that DKG-MTI consistently outperforms strong LLM and retrieval-based baselines in both classification and intent generation tasks, demonstrating the effectiveness of structure-aware knowledge alignment for scalable and explainable intent inference.