Human Grounded Evaluation of Large Language Models for Optical Network Automation

As artificial intelligence and machine learning (AI/ML) models become integral to network operations, their lack of transparency poses a significant barrier to operator trust. Existing explainable artificial intelligence (XAI) techniques often fail to bridge this gap for non-specialists, producing technical outputs that are difficult to translate into actionable insights. This paper presents a framework specifically designed to address this shortcoming. It leverages a moderately sized large language model (LLM) and extends beyond the standard use of SHapley Additive exPlanations (SHAP) feature influence values. The framework employs a structured prompt enriched with mutual feature interaction data to generate human-understandable natural language explanations. To validate our framework, we performed an empirical evaluation on an optical quality of transmission (QoT) estimation use case with human evaluators. We collected independent performance evaluations from specialists, which showed a high inter-evaluator agreement. Compared to a state-of-the-art baseline that uses only SHAP feature influence values in a straightforward prompt, our approach improves the explanation usefulness and scope by 12.2% and 6.2%, while achieving 97.5% correctness.

Evaluating the quality and relevance of textual outputs from Large Language Models (LLMs) remains challenging and resource-intensive. Existing automated metrics often fail to capture the complexity and variability inherent in LLM-generated outputs. Moreover, these metrics typically rely on explicit reference standards, limiting their use mostly to domains with objective benchmarks. This work introduces a novel evaluation framework designed to approximate expert-level assessments of LLM-generated content. The proposed method employs pairwise comparisons of outputs by multiple LLMs, reducing biases from individual models. An Elo rating system is used to generate stable and interpretable rankings. Adjustable agreement thresholds, from full unanimity to majority voting, allow flexible control over evaluation confidence and coverage. The method's effectiveness is demonstrated through evaluating competency profiles extracted from scientific abstracts. Preliminary results show that automatically derived rankings correlate well with expert judgments, significantly reducing the need for extensive human intervention. By offering a scalable, consistent, and domain-agnostic evaluation layer, the framework supports more efficient and reliable quality assessments of LLM outputs across diverse applications.

Large language model optimization is an active research area, spanning quantization of model weights, early-exit methods for skipping layers, and speculative decoding. Each track uses its own quality measures, typically an idiosyncratic benchmark score. Few approach the measurement precision required by other scientific disciplines. We propose a rigorous methodology for measuring output quality, suitable for cross-system and cross-technique comparison. We score outputs with an LLM as a judge, but calibrate the judge formally: we compare its scores on two ordinary runs of a model given the same prompts, verifying that it shows no systematic preference between statistically equivalent outputs and measuring its per-sample noise. Each design also includes a 'null' condition, provably identical in distribution to the unmodified model, whose measured difference must be zero. With this one instrument we measure several acceleration techniques on the same prompts, so their quality costs can be compared. Perceived quality proves highly dependent on the domain of discourse. A 4-bit model was indistinguishable from its 16-bit original down to our design's +/-0.3-point resolution, in English prose and Chinese alike. At 3-bit precision the same prompts lost 0.5 points in English prose, 0.9 in Chinese, and 1.1 on multi-step math; early exit that cost 0.7 points on prose cost 2.5 on math, cutting correctly solved problems from 19 of 27 to 6. The pattern held for models from Alibaba and from Meta, but not its magnitude: the same quantizer cost Meta's model 1.8 points where it cost Alibaba's 0.7. A model's certainty about a token predicts how likely it is to differ from the full model's choice, but not how much that difference affects judged quality, so acceptance rules relying on certainty cannot distinguish errors that matter from errors that don't.