PersonaMem-v3: Toward Omni-Platform Personal Intelligence for Holistic User Understanding, Recommendation, and Agentic Tasks

Personalized agents are increasingly applied to assist users across a wide range of tasks. Effective personalized assistance requires not only retrieving explicit facts from past interactions stored in agent memory, but also inferring abstract personal characteristics. However, existing memory benchmarks primarily evaluate whether an agent can retrieve information explicitly stated in conversational histories, failing to provide an effective assessment of deeper user understanding. In this work, we propose Setoka, a benchmark for evaluating memory-augmented personalized agents with hierarchical user understanding from heterogeneous data. Grounded in theories from cognitive and personality psychology, Setoka defines four levels of user understanding, i.e., semantic memory, episodic memory, behavior pattern, and personality trait. Moreover, to enable realistic yet privacy-preserving evaluation, we design a psychometrics-based pipeline that synthesizes diverse, coherent heterogeneous user data and queries at scale. Finally, we leverage Setoka to evaluate 3 language models combined with 5 memory systems for 10 synthetic users. Our comprehensive evaluation reveals that while existing systems perform well on semantic memory retrieval, their performance declines on episodic memory. Moreover, when dealing with behavior pattern and personality trait understanding tasks that require integrating heterogeneous and fragmented information dispersed over time, performance declines even further. These findings demonstrate that user understanding cannot be handled by simple fact retrieval, motivating the design of memory mechanisms for cross-source integration and abstraction over long-term user behavior.

LLM agents increasingly act as personal assistants that must remember a user's profile over months: who they are (attributes), what they routinely do (habits), and what they prefer (preferences), and keep it updated as jobs, routines, and tastes drift. Existing benchmarks evaluate this "memory" ability through short, simplified interactions, missing three core properties of real behavior: the profile is heterogeneous, with attributes, habits, and preferences evolving on different timelines; changes are driven by external context such as seasons and life events; and evidence is rarely stated explicitly, instead scattered across many small actions in different apps that a memory system must infer from. We introduce DynamicMem, a synthetic benchmark that constructs 15 months of activity per user, providing long-term multi-app data that real users' privacy keeps out of reach. It provides user-consistent trajectories averaging 2.2M tokens and 1,772 grounded events per user across 16 applications such as e-commerce, fitness, and social platforms. The profile evolves over this period and is never given explicitly: each attribute, habit, or preference must be inferred from small signals scattered across apps. We evaluate at five quarterly checkpoints to track how systems scale as history grows. Benchmarking five representative systems exposes problems a single accuracy score hides: (i) profile reconstruction degrades with history length while service-task accuracy stays flat, despite both drawing on the same memory; (ii) no system both keeps facts that stay true and replaces facts that change, with errors clustering on preferences and on naming the exact referent; and (iii) over 93% of failures trace to what the memory retrieves, not to the model writing the answer, so the largest room for improvement lies in memory itself. Code: https://wenyaxie023.github.io/DynamicMem/

Personalized language-model assistants are often evaluated through a memory lens: can a model recall preferences users have explicitly stated in dialogue? More comprehensive personalization demands a harder capability -- inferring what users care about from the multimodal traces they naturally leave behind. We introduce SocialPersona, a benchmark for evaluating whether multimodal large language models (MLLMs) can recover revealed preferences from longitudinal social-media timelines and use them in dialogue. Built from longitudinal timelines of 171 everyday, non-promotional social-media users, SocialPersona contains text, images, timestamps, and 2,597 human-verified preference tags across seven interest domains, separating stable interests from recent interests. It supports two tasks: constructing structured user profiles from multimodal context and generating responses aligned with inferred profiles. Experiments with proprietary and open-weight MLLMs show that models can identify broad interest domains, yet their performance drops on fine-grained and recent interests and degrades further when inferred profiles must be used to personalize dialogue. Together with evidence that text and images provide complementary preference signals, these results indicate that robust cross-modal, long-horizon user modeling remains a key challenge, and that SocialPersona can help measure and advance progress toward assistants that infer and act on revealed preferences.