From Triage to Discharge: A Survey of NLP Tasks, Methods, and Open Challenges in the Emergency Department

Triage in the emergency department (ED) is a sequential decision process that unfolds turn by turn. Existing evaluations of large language models (LLMs) for triage use completed retrospective records and report performance close to that of physicians. We implement a methodology for evaluating LLMs on sequential triage, the task of predicting a triage acuity label from a growing prefix of a nurse-patient conversation. We evaluate six LLMs at five sequential checkpoints on two corpora: 425 LLM-generated (SIMULATED) and 50 physician-authored (CLINICIAN) conversations, both labelled under the Emergency Severity Index (ESI). Every model, measured by quadratic weighted kappa (QWK), degrades from moderate-to-substantial agreement on completed records to fair-to-moderate agreement at every sequential checkpoint. Controlled perturbations show that the label at every checkpoint is anchored on the chief complaint exchanges, and prompting interventions fail to lift this plateau. Models extract clinically relevant content from later turns, yet the surprisal of the true label rises across the checkpoints. So the model fails to integrate the evidence. Three expert clinicians on the same conversations reach a QWK of 0.887-0.929, while the best model reaches 0.295. Predictions concentrate at ESI-2 and ESI-3, and models agree with each other more than with the ground truth, so ensembling worsens the failure. Deploying LLMs for ED triage based on offline benchmarks alone misses this sequential failure.

Emergency-department (ED) triage requires clinicians to rapidly identify patients who need immediate attention, determine who can safely wait, and prioritize limited clinical resources. At presentation, however, information may be limited to a chief complaint and initial vital signs. Clinically important details, including symptom onset and progression, associated symptoms, medical history, and medication use, are often obtained through focused conversation. Effective triage therefore requires clinicians to identify information gaps, ask appropriate follow-up questions, and update their assessment as new evidence becomes available. Most existing ED benchmarks evaluate acuity prediction from a fixed clinical snapshot. Although this formulation measures predictive performance after patient information has been assembled, it does not capture the interactive process through which triage-relevant evidence is elicited and interpreted. Existing medical dialogue datasets support the study of clinical communication, but dialogue statements are not always linked to temporally ordered events in the electronic health record (EHR). We introduce EHR2Dial-Triage, an agentic conversation-generation framework and benchmark grounded in MIMIC-IV-ED. The framework constructs triage conversations under explicit role-based and temporal information boundaries. Each accepted patient disclosure is linked to its supporting EHR event and the first dialogue turn at which it becomes available. EHR2Dial-Triage enables controlled evaluation of information elicitation, evidence use, five-level Emergency Severity Index prediction, and patient-facing communication across models and patient personas. It provides a structured setting for studying conversational triage as a dynamic process of clinical information acquisition, reasoning, and communication.

Research in emergency triage is restricted to structured electronic health records (EHR) due to regulatory constraints on nurse-patient interactions. We introduce TriageSim, a simulation framework for generating persona-conditioned triage conversations from structured records. TriageSim enables multi-turn nurse-patient interactions with explicit control over disfluency and decision behaviour, producing a corpus of ~800 synthetic transcripts and corresponding audio. We use a combination of automated analysis for linguistic, behavioural and acoustic fidelity alongside manual evaluation for medical fidelity using a random subset of 50 conversations. The utility of the generated corpus is examined via conversational triage classification. We observe modest agreement for acuity levels across three modalities: generated synthetic text, ASR transcripts, and direct audio inputs. We provide the code for TriageSim at https://github.com/dipankarsrirag/triage-sim.git.