Intelligent Interaction Techniques (IIxT) - Proposal

AI systems have long been expected to interact with users, answering questions, generating content, and continuing (social) conversations. Agentic AI, however, breaks from this expectation, as its primary objective is workflow execution on behalf of the users. If a system becomes more agentic, do users need less interaction with the system? Our answer is: less routine back-and-forth, but more communication for oversight and explanation, as agentic AI proactively acts, not just responds. Grounded in a communication perspective, we discuss how users perceive the communicative roles of AI systems (whether as the source of actions or merely a channel), and how this can shape trust. Because agentic AI can play multiple communicative roles, it can complicate this source perception and introduce potential risks. To address this, we propose three types of explanations that agentic AI needs to incorporate (action-process, uncertainty, and coordination), and suggest that customization affordances that allow users to decide when and which explanations they see may be key to preserving human agency as AI autonomy increases.

Computer-use agents increasingly operate software designed for people, but interfaces often leave actions or task state unclear to machine readers. We present Affora, a design system that supports both readers while preserving visual freedom and familiar human workflows. Three controlled studies examine component implementations, visual variation, and interaction-design principles. Their findings inform guidance from individual components to complete sites, supported by reusable implementations and executable checks. Agent performance depends on the interaction meaning available through its interface representation; substantial visual variation remains possible when that meaning is preserved. Evaluation on independently authored interfaces shows gains where Affora addresses existing deficits, but limited effects where those deficits are absent or outside its coverage. A workflow case provides preliminary evidence of reduced interaction cost. Affora connects user experience and agent experience through a shared interface rather than a separate agent-only surface.

Most human-agent interaction today remains text-based. Natural language can impose cognitive overload, ambiguity, information chaos, and slow input for complex tasks; ephemeral generative UIs can present structured information and guide users toward task completion. We propose GenUI-Harness, a multi-agent harness pairing a Tool Agent for information retrieval and task execution with a GUI Coder Agent that identifies ambiguities and generates front-end code for structured interfaces. Training the coder with reinforcement learning is challenging: verifiable rewards for interactive UI generation require costly execution, while LLM-as-a-Judge rewards are prone to reward hacking. We address the first challenge with Dynamic UX, a lightweight package for dynamic interaction and reward collection in a single sandbox, and the second with Reward Auditor, a meta-reward mechanism that monitors reward distributions and distills diagnostic patterns into a shared rubric and scoring specification. We introduce UI-TAU Bench, a benchmark for active human-agent interaction through generated UI code, built on 10 real-world domain databases constructed from public data sources and based on Tau-Bench tool-use settings, with Lite (300 tasks) and Full (1,000 tasks) splits. GenUI-Harness achieves an average Pass@3 gain of 4.48 percentage points over smolagents on Lite. Training with GenUI-Harness improves a 4B backbone from 9.33% to 58.00% Pass@3, outperforming larger frontier models such as Claude Opus 5 (46.67%). GenUI-Harness also remains robust on ambiguous and non-ambiguous queries. In a reviewer survey comparing communication channels, generated UIs reduce average dialogue rounds from 3.4 to 1.2. These results show that data-aware generative interfaces can support effective task completion and reduce dialogue rounds in evaluated database-backed workflows.