Shopping by algorithm: How agentic AI deploys human heuristics as a surrogate consumer

Large language models are increasingly asked to shop on a user's behalf, which lets seller-controlled content such as badges, endorsements, and framing steer what they recommend. That poses the question at the core of generative engine optimization (GEO): not whether seller content shifts an agent's choice, but how much. The usual gauge of that influence, how often a cue wins the choice, has a blind spot: once a cue is strong enough to be picked almost every time, the choice rate can no longer show how much stronger one cue is than another. We introduce price-equivalent (PE) auditing, which removes this ceiling by pricing the cue in money. In a counterbalanced, position-controlled forced choice, we raise the cued product's price until it is chosen only half the time, and report that premium as the cue's price-equivalent: a formally defined, policy-conditioned parity threshold that makes very different cues comparable. Priced this way, cues that look equally strong at equal price differ by a wide margin, so choice-rate audits substantially under-resolve seller influence. We run the audit over 113,472 trials, seven models across families, and two product categories. To our knowledge, we also run the first price-equivalent audit of a decision-native model, Jev, which outputs a choice probability directly instead of generating text; strikingly, its profile is unlike any text model we tested, resisting most cues yet remaining susceptible to the strongest social-proof claims. We release the stimuli, logs, and code as a benchmark that reports each model's cue-price profile rather than a single score, giving developers and auditors a common, reproducible way to measure how content moves AI shopping agents.

AI shopping assistants increasingly redirect consumer discovery, creating an urgent need for tools that support seller-side competitive decision-making. We present a multi-agent AI system that automates competitive visibility measurement and root cause diagnosis in LLM-mediated ecommerce. The system introduces Agentic Share-of-Search (ASoS) as the decision target, deploys query agents across leading AI platforms, and uses a ReAct-based diagnostic agent to recommend prioritized merchandising interventions. A 100-trial ablation study, presented as a feasibility evaluation of this prototype, shows the agent recovers the ablated signal in 39% of trials (95% CI: 30.0% - 48.8%, 5.5x over chance), rising to 63.9% among high-correlation ablations.

As Large Language Models (LLMs) become a primary interface between users and the web, companies face growing economic incentives to embed commercial influence into AI-mediated conversations. We present two preregistered experiments (N = 2,012) in which participants selected a book to receive from a large eBook catalog using either a traditional search engine or a conversational LLM agent powered by one of five frontier models. Unbeknownst to participants, a fifth of all products were randomly designated as sponsored and promoted in different ways. We find that LLM-driven persuasion nearly triples the rate at which users select sponsored products compared to traditional search placement (61.2% vs. 22.4%), while the vast majority of participants fail to detect any promotional steering. Explicit "Sponsored" labels do not significantly reduce persuasion, and instructing the model to conceal its intent makes its influence nearly invisible (detection accuracy < 10%). Altogether, our results indicate that conversational AI can covertly redirect consumer choices at scale, and that existing transparency mechanisms may be insufficient to protect users.