cs.HCSep 24, 2026

Working with Agentic `Teammates': When a New Organizational Actor Collides with the Human Ecosystem of Work

Authors: Rida Qadri, Remi Denton, Michael Madaio, Mahima Pushkarna, Leslie Lai, Sherry Moore, Michelle Chen Huebscher, Andrew Butcher, +8 more

Organizations: Google Research, USA · Google DeepMind, USA · Google DeepMind, Switzerland · Google DeepMind, United Kingdom · Google DeepMind, Canada

Abstract

Enterprise AI is transitioning from single-user, reactive tools toward proactive, multi-user 'teammates,' but our empirical understanding of this transition is limited. In this paper, we present an in-situ qualitative study of a persistent, proactive AI agent 'teammate' deployed across multiple teams in a large technology company. Our findings reveal the boundaries of the human-agent workplace are actively in flux, triggering breakdowns and negotiations across: 1) tacit rules of collaborative human workflows, 2) the relational boundaries of this new non-human actor, and 3) the redistribution of trust and human agency. We use these early micro-negotiations as signals to chart a new research, design, and organizational agenda that intentionally preserves human agency in a workplace shared with non-human organizational actors.

Figures & tables

Explore similar work

Jun 29, 2026cs.CY

The Organizational Behavior of Agentic AI: Collective Intelligence in Human-Agent Workflows

Agentic artificial intelligence is increasingly deployed not as a single assistant but as a collective of planners, solvers, reviewers, memory managers, tool users, and orchestrators. These systems are entering organisational workflows under familiar labels such as teams, managers, committees, markets, and workflows. This article asks whether such agent collectives exhibit organisational behaviour in a sense that is analytically comparable to, yet distinct from, human organisational behaviour. I argue that agentic AI is a partial organisational analogue. It resembles a human organisation because it differentiates work, coordinates interdependence, performs recurrent routines, crosses boundaries, and produces collective outcomes. It differs because these patterns are not sustained by motivation, identity, trust, employment, socialisation, or moral accountability. They are sustained by context architecture: prompts, memory, traces, schemas, tools, validators, and permissions. The article develops contextual transaction cost as the central mechanism linking these similarities and differences. Computational theorising, synthetic task simulations, real LLM agent traces, and robustness analyses show that human-imitation forms often underperform when they add lossy handoffs, correlated deliberation, and verification burdens, whereas shared-state and adaptive forms perform better when they make context durable, inspectable, and task-contingent. The article contributes to organisation studies by theorising agentic AI as an emerging object of organising and by specifying the interface conditions under which human and agentic organisational behaviour can jointly support collective intelligence.
Jul 13, 2026cs.HC

TRAIL: A Platform for Configurable Human--AI Teaming Experiments

An AI teammate's design properties (personality, communication style, when it speaks) can shape a team's trust, coordination, and decisions. Studying this rigorously demands infrastructure no existing tool provides: reproducible configuration of an AI teammate embedded in instrumented, real-time collaboration sustained over time. We present the Team Research and AI Integration Lab (TRAIL), a web platform that makes the AI teammate a configurable, reproducible design object, pairing a Big Five persona with a selective-participation message pipeline, dual memory, chained longitudinal experiments, and export-ready analytics. In a real six-session classroom deployment (about 51 students), TRAIL sustained longitudinal chaining, held the AI to a stable minority of the conversation, and enabled export-driven AI-human text-similarity analysis. A single blind persona change produced a design-consistent double dissociation: a cognitive-scaffolding agent drew stronger contribution ratings and closer linguistic alignment; a socially-supportive agent, a warmer team climate and lower over-reliance.
Jul 3, 2026cs.GT

Teaming Up with AI: Coordination and Cooperation

Successful diffusion of AI in the workforce hinges on the economic value that AI brings to human endeavors. Bringing AI into the workforce is more than deploying a powerful new technology -- it is launching a new form of collaboration. Each human worker is now endowed with a team of AI agents; work can be delegated to these agents, and the role of the human shifts towards managing and monitoring. How can we maximize the economic value from collaboration with AI in the workforce? How can we make it a "true" collaboration that empowers human workers rather than replacing them? We take an approach that combines the fields of theoretical computer science and economics, highlighting the potential of algorithmic tools grounded in economic principles to improve the effectiveness of human-AI collective work. We consider two tiers of tools: (1) tools for better coordination, via algorithmic management of interdependencies; (2) tools for better cooperation, via contractual incentive alignment. We show how a principled approach based on algorithmic and economic research enhances both coordination and cooperation, charting a pathway for future research to inform AI markets.