Do Audio LLMs Listen Before They Act? Diagnosing Acoustic-Context Gating in Voice Agents

Large language model (LLM) computer-use agents are typically evaluated with clean written instructions, despite speech being an increasingly popular interface for interacting with such systems. Speech input introduces an additional failure point: transcription errors can alter task-critical entities, constraints, or targets before the agent begins reasoning, while conventional ASR metrics do not directly measure whether the information required for successful execution has been preserved. We introduce Talk2Agent, a benchmark for evaluating how effectively voice interfaces convey human-spoken instructions to LLM-based computer-use agents. Talk2Agent builds human-spoken versions of tasks from WildClawBench and OSWorld and evaluates a range of voice interfaces, including dedicated ASR models, audio-capable LLMs, contextual biasing, and LLM-based ontology repair. Because repeatedly executing long-horizon computer-use tasks is costly and stochastic, we further propose an execution-free, task-conditioned evaluation framework that projects the original task grader onto prompt-addressable intentions and measures how much task-relevant information is retained after the voice interface. On WildClawBench, Talk2Agent's execution-free native projection provides a practical, execution-grounded measure of voice-interface quality, correlating with downstream task completion and improving Pearson correlation by 0.246 over WER/CER on 32 hours of real human speech.

Voice agents increasingly require reliable tool use from speech, whereas prominent tool-calling benchmarks remain text-based. We study whether verified text benchmarks can be converted into controlled audio-based tool calling evaluations without re-annotating the tool schema and gold labels. Our dataset-agnostic framework uses text-to-speech, speaker variation, and environmental noise to create paired text-audio instances while preserving the original dataset annotations. Based on extensive evaluation of 7 omni-modal models on audio-converted versions of Confetti and When2Call, our framework demonstrates that the performance is strongly model- and task-dependent: Gemini-3.1-Flash-Live obtains the highest Confetti score (70.4), whereas GPT-Realtime-1.5 performs best on When2Call (71.9). On Confetti, the text-to-voice gap ranges from 1.8 points for Qwen3-Omni to 4.8 points for GPT-Realtime-1.5. A targeted analysis of failure cases demonstrates that degradations most often reflect misunderstandings of argument values in the speech. Considering real-world deployment scenarios, we further report text-only results, an ambiguity-based reformulation stress test, and a reference-free LLM-as-judge protocol validated against human preferences. Notably, we find that open-source Qwen3 judges with at least 8B parameters exceed 80% agreement with proprietary judges, supporting privacy-preserving evaluation. Overall, our framework provides a verifiable and reproducible first-stage diagnostic that complements purpose-built audio corpora.

Complex acoustic problems may require models to perform acoustic operations, interact with external tools and reason over the resulting textual or processed-audio observations rather than answer directly from a fixed audio input. We study such problems as tool-interactive audio reasoning and develop SpeechAgent-R, an audio agent that coordinates its intrinsic multimodal understanding with external skills and tools. To support this capability, we construct HIU-Corpus, comprising 65,492 interaction trajectories and 507.6 hours of audio across 24 tasks, 8 skills and 9 tools. SpeechAgent-R first learns structured interaction behaviors through trajectory-based supervised fine-tuning and then improves its decisions through multi-turn reinforcement learning. We further introduce HIU-Bench to jointly evaluate task performance, interaction quality and generalization to diverse task settings. It contains 1,395 samples across 56 tasks, including in-distribution (ID) and out-of-distribution (OOD) splits with substantial shifts in tool usage and workflow composition. SpeechAgent-R achieves 84.17 on ID tasks and 70.94 on OOD tasks, improving over the base model under the same agent harness by 15.40 and 14.23 points. These results demonstrate that learning skill and tool coordination improves audio agents' ability to handle diverse task settings and adaptive tool interactions.