Automating the Application of HCI Principles: Skills for On-Demand UI Construction, the Human-AI Space to Think, and the Future of HCI

Most human-agent interaction today remains text-based. Natural language can impose cognitive overload, ambiguity, information chaos, and slow input for complex tasks; ephemeral generative UIs can present structured information and guide users toward task completion. We propose GenUI-Harness, a multi-agent harness pairing a Tool Agent for information retrieval and task execution with a GUI Coder Agent that identifies ambiguities and generates front-end code for structured interfaces. Training the coder with reinforcement learning is challenging: verifiable rewards for interactive UI generation require costly execution, while LLM-as-a-Judge rewards are prone to reward hacking. We address the first challenge with Dynamic UX, a lightweight package for dynamic interaction and reward collection in a single sandbox, and the second with Reward Auditor, a meta-reward mechanism that monitors reward distributions and distills diagnostic patterns into a shared rubric and scoring specification. We introduce UI-TAU Bench, a benchmark for active human-agent interaction through generated UI code, built on 10 real-world domain databases constructed from public data sources and based on Tau-Bench tool-use settings, with Lite (300 tasks) and Full (1,000 tasks) splits. GenUI-Harness achieves an average Pass@3 gain of 4.48 percentage points over smolagents on Lite. Training with GenUI-Harness improves a 4B backbone from 9.33% to 58.00% Pass@3, outperforming larger frontier models such as Claude Opus 5 (46.67%). GenUI-Harness also remains robust on ambiguous and non-ambiguous queries. In a reviewer survey comparing communication channels, generated UIs reduce average dialogue rounds from 3.4 to 1.2. These results show that data-aware generative interfaces can support effective task completion and reduce dialogue rounds in evaluated database-backed workflows.

Current Generative AI (GenAI) interfaces remain largely constrained to chatbox interaction, which can impose high cognitive demands on users and create substantial barriers for people with intellectual disabilities (ID), including prompt formulation difficulties, response overload, and limited mechanisms to assess information reliability. To explore alternative interaction models for cognitive accessibility, we conducted a cross-disciplinary co-design challenge in which two student cohorts (Computer Science and Industrial Design) developed interface concepts from the same set of functional requirements (e.g., prompt scaffolding, structured output, GUI-based refinement, transparency, and personalization). Comparing the resulting proposals reveals both convergence on foundational requirements (notably initial calibration, proactive prompting, and direct manipulation of response fragments) and complementary contributions that outline a multi-layered support system. Computer Science teams primarily produced structural scaffolding, emphasizing predictability, navigability, and trust through mechanisms such as reliability indicators, explicit sources, and context management for long conversations. Industrial Design teams emphasized experiential scaffolding, focusing on pacing, attention guidance, multimodality, and proactive agency, including step-by-step response flows, focus modes, and assistant-like integrations. We synthesize these findings into a dual-layer scaffolding framework that expands the design space for cognitively accessible GenAI interaction beyond chat-centric models and motivates future work on expert refinement, technical feasibility, and empirical validation with users with ID.

Web accessibility rests on static standards and developer compliance. That model frays in platforms where content is user-generated: photos arrive blurry or off-frame, descriptions skip size and condition, and page structure shifts from listing to listing. Drawing on six studies conducted between 2022 and 2025 with blind, low-vision, and older adult users of customer-to-customer (C2C) marketplaces, I argue that generative UI can produce adapted interfaces at the point of use, addressing barriers that static design cannot anticipate. Three interventions from this program -- HTML regeneration for screen readers, conversational guidance for older sellers, and audio-guided photo framing for blind sellers -- demonstrate how runtime generation can bridge gaps that standards leave open. I outline what these findings imply for HCI practice: generative UI extends beyond the screen, complements rather than replaces ability-based design, and shifts the designer's role from specifying layouts to specifying policies. This is an expanded arXiv version of a position paper accepted at the CHI 2026 workshop "What does Generative UI mean for HCI Practice?"