Authors: Mike Hsu, Medha Bankhwal, Béatrice Moissinac, Kevin Werbach, Lukasz Szpruch, Bennett Hillenbrand
Organizations: MLCommons; Cambridge Judge Business School; former Acting Comptroller of the Currency · MLCommons; Mezuro · Zendesk · University of Pennsylvania Wharton School · University of Edinburgh, The Alan Turing Institute · MLCommons
AI agents can take actions. At times, those actions can go beyond what is intended. Agent reliability can be defined as assurance that an agent will stay within intended bounds and operate within limits. Today, there is no shared framework or language for describing, validating, and benchmarking the reliability of agentic deployments in financial services. This makes it difficult for financial institutions, vendors, and regulators to assess and trust agents at scale, thus limiting the pace of development and adoption. A standardized, shared representation of agent reliability would fill the gap. This paper introduces the Agent Reliability Profile, a per-agent unit of assurance evidence for agent deployments in financial services. Each Profile records a bounded, falsifiable claim, this agentic system reliably functions within its operating boundary. We define "operating boundary" as an agent having; (1) a defined autonomy tier, (2) a defined operational design domain, (3) defined classes of action, and (4) a defined control envelope. Production assurance progresses through three levels while the Profile schema remains constant: a Profile Builder compiles a Level 1 Asserted Profile from institutional evidence, a Profile Validator tests the deployment in its own environment to produce a Level 2 Validated Profile, and operation of the same tests by a qualified independent assessor produces a Level 3 Verified Profile. Separately a Benchmarked Profile reports results comparable across institutions under reference conditions. We describe the architecture, the artifact, the assurance ladder, the comparability flag, associated tools, an evaluation methodology, applications for financial institutions and supervisors, limitations, and a staged implementation program.
As AI agents improve, the central question is no longer whether they can solve isolated well-defined financial tasks, but whether they can reliably carry out financial professional work. Existing financial benchmarks offer only a partial view of this ability, as they primarily evaluate static competencies such as question answering, retrieval, summarization, and classification. We introduce Herculean, the first skilled benchmark for agentic financial intelligence spanning four representative workflows, including Trading, Hedging, Market Insights, and Auditing. Each workflow is instantiated as a standardized MCP-based skill environment with its own tools, interaction dynamics, constraints, and success criteria, enabling consistent end-to-end assessment of heterogeneous agent systems. Across frontier agents, we find agents perform relatively well on Trading and Market Insights, but struggle substantially on Hedging and Auditing, where long-horizon coordination, state consistency, and structured verification are critical. Overall, our results point to a key gap in current agents in turning financial reasoning into dependable workflow execution in high-stakes financial workflows.
Financial institutions are delegating consequential decisions to agentic AI systems that decompose goals, coordinate models and tools, and act with little oversight. Yet agentic AI governance in FinTech is under-investigated. We argue the binding governance constraint is not capability but verifiability. We define the Verifiability Gap as the shortfall between the verification delegated authority demands and the explainability and reproducibility retained after a decision. It is indexed to a verifier, evidentiary standard, and audit lag. We develop a multilevel governance theory for agentic AI and test its mechanisms in three studies over nine model versions, from a three-billion-parameter local model to a commercial frontier system. Study 1 shows that provider releases alter historical financial actions, and that the controls replay needs belong to the provider: the frontier model rejects temperature, top_p and top_k outright and exposes no random seed. Under the tightest controls each endpoint allows, a local model reproduced 320 of 320 executions, hosted models 319 of 320 and 959 of 960. Study 2 shows that orchestration is a latent policy layer. Architecture changes final actions, and no execution record repeated in any configuration at any scale. The frontier model reproduces its own actions more often than the local ones, its record no better, and loses a comparable share of its differentiation. Capability buys a higher starting point, not auditability. Study 3 shows two deterministic credit-model versions each reproduce their current action perfectly, yet the current cannot recover a historical one. We conceptualize reproducibility as a governance profile, not a scalar, yielding evidence-contingent delegation: authority is defensible only while retained evidence substantiates its exercise. Beyond finance, the framework extends to other high-stakes domains requiring auditability.
Henry Han
Data Science and Artificial Intelligence Innovation Laboratory, Baylor University, USA
AI agents are moving into production workflows where they retrieve information, call tools, maintain state, and act on behalf of users or organizations, but many release decisions still rely on capability signals, demos, or behavioral tests that do not show whether an agent is ready to operate under production constraints. Capability is therefore not production readiness. This paper introduces the ProofAgent Index (PAI), a governance readiness index for AI agents. PAI combines four dimensions of deployment evidence: Evaluation, Context, Compliance, and Governance. Evaluation measures observed behavior, Context measures the operating environment that shapes that behavior, Compliance measures alignment with applicable rules and controls, and Governance measures whether the organization can authorize, monitor, audit, and control the agent during operation. PAI is implemented inside ProofAgent Harness, an open source infrastructure for auditable AI agent evaluation and governance. Validation across two heavily regulated domains, healthcare and finance, shows that PAI carries held out readiness signal and separates higher risk from lower risk configurations. The results show that context engineering strongly changes reliability, capability improves behavior but does not determine readiness, and governance evidence must remain visible rather than averaged away. PAI reframes agent release from a faith based deployment decision into an auditable readiness decision.