Today's Work, Tomorrow's Workforce: Incentivizing Learning in AI-Assisted Work
Organizations: Karlsruhe Institute of Technology (KIT) Karlsruhe, Germany · IBM Research USA
Abstract
At work, people develop skills through experience: novices acquire skills by completing tasks, while experts retain theirs through continued practice. AI assistance changes this process by offering workers a choice between solving tasks independently and accepting the AI's answers. While relying on AI saves immediate effort, it can also displace the practice needed to acquire and retain skills, including those required to oversee the AI. We extend an existing accept-or-solve model to a sequence of tasks in which workers' skills evolve through independent practice and reliance on AI. We compare myopic workers, who maximize immediate utility, with strategic workers, who also value their future skills. We show that novices can become trapped at low skill levels, while experts may lose skill, even as AI-assisted outcome accuracy remains high. Strategic workers, by contrast, may choose to solve independently even when AI is more accurate, recognizing the future value of acquiring and retaining their skills. We then study incentives that reward correct independent work and characterize the payments needed to encourage skill acquisition and retention. We show that independent work can become self-sustaining once workers acquire sufficient skill, eliminating the need for continued incentives. Counterintuitively, supporting a higher skill target can sometimes reduce long-run incentive costs, either by enabling self-sustaining independent work or by lowering the payments needed to maintain proficiency. Our findings thereby shift the focus from whether workers should rely on AI on individual tasks to how organizations can sustain human expertise over time, and which skills are worth investing in.
Figures & tables
| Utility if final answer is | |||||
|---|---|---|---|---|---|
| Choice | Correct with prob. | correct | incorrect | Expected utility | Skill for the next task |
| Accept AI | falls to with probability | ||||
| Solve independently | rises to with probability | ||||
Appendix figures & tables9 assets
Supplementary material from the paper’s appendix.
Appendix
| Symbol | Meaning | Running example |
|---|---|---|
| skill levels (unaided accuracy) | , | |
| current level and its upper and lower neighbor | e.g. , , | |
| accuracy of the AI | competent , near-expert , above-expert | |
| reward for a correct final answer | ||
| effort cost of solving independently | ||
| probability of a learning step after solving |
| Main text | Content | Appendix |
|---|---|---|
| Eqs. ( 1 ), ( 2 ) | skill levels as a Markov chain, expected next-task accuracy | A.1 |
| Table 1 , Eqs. ( 3 ), ( 4 ) | utility of one task, immediate payoff gap | A.2 |
| Eq. ( 5 ) | myopic decision rule | A.3 |
| Eq. ( 6 ) | lifetime value, meaning of | A.4 |
| Eqs. ( 7 ), ( 8 ) | Bellman equation, strategic decision rule | A.5 |
| — | how the model is solved | A.6 |
| Parameter | Values | Count |
|---|---|---|
| Effort cost | , , , , | 5 |
| Learning probability (per step of ) | , , , , , | 6 |
| Decay probability (per step of ) | , , , , , | 6 |
| Horizon | , , , , , , , , | 9 |
| AI accuracy | , , …, | 67 |
| Skill grid | 5 levels on ; 3, 9, or 17 equally spaced levels on ; 7 levels on ; 8 levels on ; diminishing steps ; increasing steps | 8 |
| Result | Checked | Failed | |
|---|---|---|---|
| 1 | Strategic policy is a threshold in skill (solve at solve at all ) | 868,320 | 0 |
| 2 | Strategic policy equals the closed form, Eq. ( 17 ) a | 868,320 | 0 |
| 3 | Lifetime values equal the closed form, Eq. ( 18 ) | 868,320 | 0 |
| 4 | is nondecreasing in skill; the strategic worker solves wherever the myopic one does | 868,320 | 0 |
| 5 | Low-skill trap: if the worker accepts at and , then | 520,524 | 0 |
| 6 | Expert deskilling: all levels accept and is constant iff | 868,320 | 0 |
| Boundaries in | Bridging target | Retention | |||||||
|---|---|---|---|---|---|---|---|---|---|
| Variation | Novice | Expert | Trap width | Anna trapped | Sam deskills | Target | Cost | ||
| Running example | yes | yes | |||||||
| yes | no | — | |||||||
| yes | yes | ||||||||
| yes | yes | ||||||||
| no | yes | ||||||||
AI and Labor
AI and labor studies how artificial intelligence changes jobs, wages, skills, hiring, and the organization and quality of work.
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