Understanding Role Switching in Human-AI Collaboration through Multimodal Behavioral Signals

AI systems are fallible, and humans can make mistakes in deciding whether to trust AI over their own judgment. Thus, improving human-AI collaboration requires understanding when, why, and how humans decide to rely on AI. We study two distinct reliance decisions: the delegation choice -- deciding when to let AI act autonomously without knowing its output, and the adoption choice -- evaluating AI suggestions and deciding how to use them. Both of these decoupled reliance patterns shape collaboration, but prior work rarely studies them together in realistic settings with the same users. We address this gap by studying collaborative human--AI teams competing in a question-answering game in which humans can choose when and how to work with AI agents to win. Our 24 matches pair 23 expert humans with 16 AI agents, capturing 387 delegation and 1440 adoption decisions. While human--AI collaboration performs better than either AI or humans alone, humans make suboptimal collaboration decisions, both under-relying on correct AI suggestions (3.9% of opportunities missed) and over-relying when AI misleads them (1.7%). Both parties contribute wrong answers: reported model confidence is near chance when humans and AI disagree, while confirmation bias drives higher under-reliance (64.5%) when an AI suggestion agrees with humans' initial incorrect answer. To close this gap, we recommend calibrated confidence, evidence-grounded explanations, and mechanisms that help users refine trust.

AI agents are reshaping the workspace, leading to drastic change of how humans work. Despite the considerable potential of human-agent collaboration both in preserving human agency and generating economic value, this paradigm remains largely absent from occupational task evaluation, hindered by the difficulty of gathering real human data and accounting for inter-human variability. We introduce CollabSkill, a framework for evaluating human-agent collaboration on real-world occupational tasks. CollabSkill pairs real human workers with AI agents on tasks matched to their occupational background, collecting data that capture the complexity of economically valuable tasks and the usage patterns of real workers. To account for inter-human variability, CollabSkill employs a Bayesian skill rating system to disentangle and quantify the skill contributions of both humans and AI agents. Drawing on over 1,500 prompts from 386 working sessions contributed by 93 human workers, our analysis yields insights on two fronts: on the agent side, rankings on CollabSkill diverge meaningfully from those of existing fully autonomous benchmarks where Codex leads, with Claude Code ranking first; on the human side, CollabSkill reveals that practical experience emerges as the primary driver of collaboration skill, with hands-on collaboration meaningfully shifting workers' AI literacy. Together, we hope CollabSkill enables the community to invest in systematic evaluation of human-agent collaboration and spurs development efforts aimed at building AI agents that genuinely augment human workers.

Human-AI collaboration requires AI agents to understand human behavior for effective coordination. While advances in foundation models show promising capabilities in understanding and showing human-like behavior, their application in embodied collaborative settings needs further investigation. This work examines whether embodied foundation model agents exhibit emergent collaborative behaviors indicating underlying mental models of their collaborators, which is an important aspect of effective coordination. This paper develops a 2D collaborative game environment where large language model agents and humans complete color-matching tasks requiring coordination. We define five collaborative behaviors as indicators of emergent mental model representation: perspective-taking, collaborator-aware planning, introspection, theory of mind, and clarification. An automated behavior detection system using LLM-based judges identifies these behaviors, achieving fair to substantial agreement with human annotations. Results from the automated behavior detection system show that foundation models consistently exhibit emergent collaborative behaviors without being explicitly trained to do so. These behaviors occur at varying frequencies during collaboration stages, with distinct patterns across different LLMs. A user study was also conducted to evaluate human satisfaction and perceived collaboration effectiveness, with the results indicating positive collaboration experiences. Participants appreciated the agents' task focus, plan verbalization, and initiative, while suggesting improvements in response times and human-like interactions. This work provides an experimental framework for human-AI collaboration, empirical evidence of collaborative behaviors in embodied LLM agents, a validated behavioral analysis methodology, and an assessment of collaboration effectiveness.