Human-AI Interactions and the Psychological Triad: A Multi-Domain Survey of Cognitive, Behavioral, and Emotional Impacts

Recent incidents have highlighted alarming cases where human-AI interactions led to negative psychological outcomes, including mental health crises and even user harm. As LLMs serve as sources of guidance, emotional support, and even informal therapy, these risks are poised to escalate. However, studying the mechanisms underlying harmful human-AI interactions presents significant methodological challenges, where organic harmful interactions typically develop over sustained engagement, requiring extensive conversational context that are difficult to simulate in controlled settings. To address this gap, we developed a Multi-Trait Subspace Steering (MultiTraitsss) framework that leverages established crisis-associated traits and novel subspace steering framework to generate Dark models that exhibits cumulative harmful behavioral patterns. Single-turn and multi-turn evaluations show that our dark models consistently produce harmful interaction and outcomes. Using our Dark models, we propose protective measure to reduce harmful outcomes in Human-AI interactions.

Current AI evaluation frameworks focus primarily on technical performance, including accuracy, robustness, reasoning ability, and policy compliance. These measures remain essential, but they are not sufficient for systems that interact directly with users through natural language. Human-facing AI systems are increasingly used as advisors, coaches, tutors, and companions. In these roles, their responses can shape how users reason, interpret emotions, form beliefs, calibrate trust, and make decisions. The relevant unit of evaluation is therefore not only the model, but the human-AI interaction. This paper introduces psychological competence as a missing dimension in AI evaluation. We define psychological competence as the capacity of a human-facing AI system to support user cognition, emotional interpretation, and behavioral decision-making in ways that are appropriate to the user, context, and purpose of the interaction. This includes interaction properties such as framing, tone, perceived authority, responsiveness, uncertainty handling, and conversational guidance. Existing evaluation approaches capture parts of this problem but rarely assess these psychological effects directly. Drawing on behavioral science and human-AI interaction research, we outline a conceptual framework for psychological competence and its core domains. Rather than proposing a specific benchmark, we define the construct, clarify its boundaries, and describe how it may be assessed through scenario-based probes, structured human evaluation, and model-assisted evaluation methods. We argue that psychological competence should become a core consideration for model providers, deploying organizations, researchers, and regulators concerned with the real-world effects of human-facing AI systems.

Current conversational AI systems have made significant progress in language generation, personalization, and long-context interaction. However, most existing methods model social behavior through isolated components such as emotion modeling, memory retrieval, or persona conditioning, lacking a unified framework to explain the emergence of stable social relationships and social intelligence in long-term human-AI interaction.To address this, we propose the Human-AI Coevolution Dynamics Framework (HACD-H), a formal model of human-AI interaction as a self-organizing social cognitive system. HACD-H integrates emotional adaptation, relational organization, social memory, and personality consistency into a unified dynamical framework and introduces principles including multi-timescale social cognition, relational attractors, trust basins, developmental phase transitions, and social cognitive energy dynamics.We construct a conversational dataset with approximately 14,700 interaction turns and develop a theory-driven empirical evaluation framework. Results reveal a hierarchy of temporal persistence in social cognition, stable relational attractors, phase-transition-like developmental patterns, and a structured social cognitive energy landscape. Social intelligence shows a significant negative correlation with social cognitive energy (r = -0.391, p < 0.001), and interaction trajectories exhibit progressive energy reduction over time.These findings suggest that social intelligence emerges from long-term social cognitive coevolution rather than isolated conversational capabilities. HACD-H provides a unified theoretical foundation for modeling adaptive human-AI social interaction and developing socially intelligent AI systems.