Uncertainty-Aware Delivery Delay Duration Prediction via Multi-Task Deep Learning

The early detection of delayed cases in business processes is a critical capability for organizations. Predictive process monitoring (PPM) supports this task by using historical event logs to predict the remaining time of ongoing cases, enabling timely interventions to avoid missed deadlines and service level violations. Although remaining time prediction has advanced considerably through sophisticated deep learning architectures, little is known about the intrinsic difficulty of delay detection itself. Since performance is typically assessed using aggregate metrics, prior work provides limited insight into how models perform across the target distribution, especially on the operationally most critical cases with large delays. In this paper, we address this gap by analyzing the difficulty of delay detection. Across 14 event logs, we show that remaining times are typically strongly right-skewed, with only a small fraction of cases exhibiting large delays. Existing models capture the mode of this distribution well but perform poorly on high-delay cases. We further uncover pronounced heteroscedasticity, showing that predictive uncertainty increases with delay magnitude. Based on these findings, we evaluate approaches to mitigate the imbalance problem, but find only limited benefits, suggesting that the key underlying problem may not be imbalance but higher uncertainty associated with delayed cases. We show that this correlation can be exploited to substantially improve the identification of delayed cases. Overall, our work provides new insights into the sources of difficulty in delay detection and identifies uncertainty-aware modeling as a promising direction for future PPM research.

Modern logistics networks generate rich operational data streams at every warehouse node and transportation lane -- from order timestamps and routing records to shipping manifests -- yet predicting delivery delays remains predominantly reactive. Existing predictive approaches typically treat this problem either as a tabular classification task, ignoring network topology, or as a time-series anomaly detection task, overlooking the spatial dependencies of the supply chain graph. To bridge this gap, we propose a hybrid deep learning framework for proactive supply chain risk management. The proposed method jointly models temporal order-flow dynamics via a lightweight Transformer patch encoder and inter-hub relational dependencies through an Edge-Aware Graph Attention Network (E-GAT), optimized via a multi-task learning objective. Evaluated on the real-world DataCo Smart Supply Chain dataset, our framework achieves consistent improvements over baseline methods, yielding an F1-score of 0.8762 and an AUC-ROC of 0.9773. Across four independent random seeds, the framework exhibits a cross-seed F1 standard deviation of only 0.0089 -- a 3.8 times improvement over the best ablated variant -- achieving the strongest balance of predictive accuracy and training stability among all evaluated models.

The purpose of this research is to find data and methods using machine learning and deep learning to correctly predict the estimated travel time for transportation and logistics in a supply chain system. The supply chain ecosystem is very complex and heavily relies on the transportation and logistics of raw materials and finished goods. Accurate travel time estimation is critical because it helps supply chain members to improve logistics consistency and performance. This helps in planning, demand forecasting, lead time management and assembly planning. The logistics on the delivery side of the customer also plays a crucial role in customer satisfaction and voice of customer. With the collection of huge historical data and using novel techniques, the research builds an accurate model to predict travel time of inventory.