cs.SEMar 17, 2026

A Human-Centred Architecture for Large Language Models-Cognitive Assistants in Manufacturing within Quality Management Systems

Authors: Marcos Galdino, Johanna Grahl, Tobias Hamann, Anas Abdelrazeq, Ingrid Isenhardt

Organizations: IQS Intelligence in Quality Sensing, Laboratory for Machine Tools and Production Engineering (WZL) of RWTH Aachen University, RWTH Aachen University, Aachen, Germany

Abstract

Large Language Models-Cognitive Assistants (LLM-CAs) can enhance Quality Management Systems (QMS) in manufacturing, fostering continuous process improvement and knowledge management. However, there is no human-centred software architecture focused on QMS that enables the integration of LLM-CAs into manufacturing in the current literature. This study addresses this gap by designing a component-based architecture considering requirement analysis and software development process. Validation was conducted via iterative expert focus groups. The proposed architecture ensures flexibility, scalability, modularity, and work augmentation within QMS. Moreover, it paves the way for its operationalization with industrial partners, showcasing its potential for advancing manufacturing processes.

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