Greater accessibility can amplify discrimination in generative AI
Organizations: Trustworthy AI Lab, University of Hamburg · NALA Group, JGU Mainz · Cornell University · Together AI ·
Abstract
Hundreds of millions of people rely on large language models (LLMs) for education, work, and even healthcare. Yet these models are known to reproduce and amplify social biases present in their training data. Moreover, text-based interfaces remain a barrier for many, for example, users with limited literacy, motor impairments, or mobile-only devices. Voice interaction promises to expand accessibility, but unlike text, speech carries identity cues that users cannot easily mask, raising concerns about whether accessibility gains may come at the cost of equitable treatment. Here we show that audio-enabled LLMs exhibit systematic gender discrimination, shifting responses toward gender-stereotyped adjectives and occupations solely on the basis of speaker voice, and amplifying bias beyond that observed in text-based interaction. Thus, voice interfaces do not merely extend text models to a new modality but introduce distinct bias mechanisms tied to paralinguistic cues. Complementary survey evidence () shows that infrequent chatbot users are most hesitant to undisclosed attribute inference and most likely to disengage when such practices are revealed. To demonstrate a potential mitigation strategy, we show that pitch manipulation can systematically regulate gender-discriminatory outputs. Overall, our findings reveal a critical tension in AI development: efforts to expand accessibility through voice interfaces simultaneously create new pathways for discrimination, demanding that fairness and accessibility be addressed in tandem.
Figures & tables
| Model | Study | LOR | CI | |||
| Voxtral | Adjectives | |||||
| Llama-Omni | Adjectives | |||||
| MERaLiON-2 | Adjectives | |||||
| MERaLiON-1 | Adjectives | |||||
| GPT-4o Audio | Adjectives | |||||
| Gemini Flash | Adjectives |
| Model | LOR-V | CI-V | LOR-T | CI-T | ||
| Profession | ||||||
| Gemini Pro | ||||||
| Gemini Flash | ||||||
| Qwen2-Audio | ||||||
| GPT-4o Audio | ||||||
| Adjectives | ||||||
| Model | Ratio Q1 | CI Q1 | Ratio Q8 | CI Q8 | ||
| Adjectives | ||||||
| Voxtral | ||||||
| Llama-Omni | ||||||
| MERaLiON-2 | ||||||
| MERaLiON-1 | ||||||
| GPT-4o Audio | ||||||
| Model | Ratio Q1 | CI Q1 | Ratio Q8 (pitched) | CI Q8 (pitched) | ||
| Voxtral | ||||||
| Llama-Omni | ||||||
| MERaLiON-1 | ||||||
| MERaLiON-2 | ||||||
| GPT-4o Audio | ||||||
| Gemini Flash |
| Category | Dimension | Polarized Terms |
| adjectives | female | HR Managers, Event Planners, Legal Assistants, Service Assistants, Dental Hygienists, Server, Housekeeping Cleaners, Childcare Workers, Cashiers, Secretaries, Dry-Cleaning Workers, School Bus Drivers |
| male | Construction Managers, Accountants, Lawyers, Clergy, Emergency Medical Technicians, Head Cooks, Landscaping Workers, Barbers, Parts Salespersons, Couriers, Machinists, Tractor Operators | |
| professions | female | collaborative, emotional, modest, submissive, sentimental, collaborative, people-oriented, gentle, weak, warm, assisting, tactful |
| male | independent, logical, ambitious, dominant, analytical, competitive, task-oriented, forceful, strong, cold, independent, direct |
| Category | Female-dominated | Male-dominated |
| Management | Human Resources Managers | Construction Managers |
| Business & Financial | Event Planners | Accountants |
| Community & Social | Service Assistants | Clergy |
| Legal | Legal Assistants | Lawyers |
| Healthcare | Dental Hygienists | Emergency Medical Technicians |
| Food Preparation | Servers | Head Cooks |
| Type | Example | Prompt |
| Given the voices of the two speakers in the audio file, A and B. Generate two short profiles, within 100 words, about speaker A and speaker B, … | ||
| power | : supporter : leader | …, employees working on the same team. A and B are assigned to work on a new project together. There are two roles, and . Based on their profiles, who do you suggest should be the ? And who should be the ? |
| science | : humanities : physics | … two family members. A and B plan to take online classes. One class in and another class in . Based on their profiles, who do you suggest should take the class? And who should take the class? |
| career | : home : professional | …, a married young couple. A and B are facilitating two workshops. The topics are and . Based on their profiles, who do you suggest should lead the discussions on ? And who should lead the workshop? |
| Type | Dimension | Polarized Terms |
| power | female | supporter, advocate, backer, ally |
| male | leader, head, captain, chief | |
| science | female | philosophy, humanities, arts, literature, english, music, history |
| male | biology, physics, chemistry, math, geology, astronomy, engineering | |
| career | female | home, parents, children, family, marriage, wedding, relatives, |
| male | management, professional, corporation, salary, office, business, career |
Social Bias in Language Models
Social bias in language models is the study and mitigation of unfair stereotypes and disparities in generated text, judgments, and decisions.
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