Generative AI User Experience: Developing Human--AI Epistemic Partnership
Organizations: AI4STEM Education Center, University of Georgia Athens, GA, USA
Abstract
Generative AI (GenAI) has rapidly entered education, yet its user experience is often explained through adoption-oriented constructs such as usefulness, ease of use, and engagement. We argue that these constructs are no longer sufficient because systems such as ChatGPT do not merely support learning tasks but also participate in knowledge construction. Existing theories cannot explain why GenAI frequently produces experiences characterized by negotiated authority, redistributed cognition, and accountability tension. To address this gap, this paper develops the Human--AI Epistemic Partnership Theory (HAEPT), explaining the GenAI user experience as a form of epistemic partnership that features a dynamic negotiation of three interlocking contracts: epistemic, agency, and accountability. We argue that findings on trust, over-reliance, academic integrity, teacher caution, and relational interaction about GenAI can be reinterpreted as tensions within these contracts rather than as isolated issues. Instead of holding a single, stable view of GenAI, users adjust how they relate to it over time through calibration cycles. These repeated interactions account for why trust and skepticism often coexist and for how partnership modes describe recurrent configurations of human--AI collaboration across tasks. To demonstrate the usefulness of HAEPT, we applied it to analyze the UX of collaborative learning with AI speakers and AI-facilitated scientific argumentation, illustrating different contract configurations.
Figures & tables
| Contract | Traditional Educational Technology | GenAI |
|---|---|---|
| Epistemic Contract (What counts as knowledge? What to trust?) | Knowledge is pre-curated, stable, and institutionally validated (e.g., textbooks, LMS content, simulations). Trust is largely delegated to external authorities such as teachers, publishers, and curriculum designers. Uncertainty is minimized and bounded. | Knowledge is dynamically generated, probabilistic, and potentially fallible. Trust must be actively evaluated by the user. Outputs are fluent but may be inaccurate, requiring verification and critical evaluation. Risks include automation bias and treating AI as a surrogate knower. |
| Agency Contract (Who does the thinking?) | Cognitive roles are clearly structured: learners engage in tasks designed by instructors, while technology supports delivery, practice, or visualization. Thinking remains primarily human-driven, with tools scaffolding specific processes. | Cognitive labor is fluid and negotiable. AI can generate ideas, evaluate responses, and guide inquiry, potentially taking over core thinking processes. Learning depends on whether users outsource cognition or use AI as a partner for reflection and critique. Risks arise when agency shifts too heavily to AI. |
| Accountability Contract (Who is responsible?) | Authorship and responsibility are relatively clear and human-centered. Outputs are typically produced by students, with tools playing a transparent, supportive role. Institutional norms for assessment and integrity are well established. | Authorship becomes ambiguous and distributed between human and AI. New norms are required for disclosure, credit, and ethical use. Responsibility for errors, bias, or misconduct is contested and context-dependent, raising concerns about fairness, transparency, and academic integrity. |
| Contract | CLAIS (AI Speaker in Collaborative Learning) | ArgueAgent (GenAI for Scientific Argumentation) | Key Difference |
|---|---|---|---|
| Epistemic | Stabilized, high-trust knowledge environment. AI provides reliable, pre-curated explanations. User experience: low epistemic friction, smooth and confident use. Risk: over-trust and reduced critical evaluation; AI may become a surrogate knower. | Destabilized, contestable knowledge environment. AI provokes critique and conflicting ideas. User experience: epistemic friction through continuous justification and revision. Risk: overreliance on AI critique; epistemic standards may shift externally. | CLAIS stabilizes knowledge and trust, while ArgueAgent unsettles knowledge to promote critique. |
| Agency | Structured co-agency. Humans lead explanation and integration; AI supports participation. User experience: efficient, smoother interaction. Risk: cognitive offloading and reduced generative thinking. | AI-orchestrated co-agency. AI structures pairing and discourse; humans argue within it. User experience: guided engagement and sustained high interaction. Risk: process dependency and weakened self-regulation. | CLAIS distributes cognition with human leadership; ArgueAgent places process control partly in AI. |
| Accountability | Implicit and underspecified. AI is treated as a peer but not clearly accountable. User experience: normative ambiguity. Risk: diffuse authorship and weak ownership of knowledge claims. | Emergent but hidden governance. AI enforces participation and shapes discourse. User experience: distributed accountability with hidden control. Risk: blurred epistemic ownership and responsibility for process. | CLAIS lacks clear accountability structures; ArgueAgent embeds accountability but obscures who governs it. |
| Overall Partnership Mode | Structured co-agency with epistemic stabilization and weak accountability. | AI-orchestrated epistemic engagement with productive tension but latent dependency. | CLAIS emphasizes stability and support; ArgueAgent emphasizes tension and co-construction. |