Imperfectly Cooperative Human-AI Interactions: Comparing the Impacts of Human and AI Attributes in Simulated and User Studies

Large Language Model-powered agents are increasingly used in the workplace via human-artificial intelligence (AI) collaboration. In this new era of work, it is important to understand the kinds of prompting traits that contribute to task success. Moreover, we need to uncover key skills required for modern professionals and inform educators on how to foster these skills among students. Existing guidelines for human-AI collaboration are built from either top-down theory or context-specific observations of human-AI interactions. However, since LLM capabilities are rapidly improving, theory may not be able to explain emerging interaction patterns, and empirical guidelines may become obsolete quickly. In this work, we explore an automated, data-driven approach to uncover patterns, which we term traits, of effective human-AI interaction that are aligned with task outcomes. We propose Principal Trait Analysis, a Principal Component Analysis-inspired algorithm for deriving common traits from patterns in LLM conversations. Our algorithm uses LLM-based processing stages to analyze corpora of human-AI collaborative session traces, deriving common traits across the dataset and scoring each human collaborator's usage style by each trait. The approach also allows domain expertise to be injected during trait discovery and selects the most distinguishing traits to be those that exhibit the highest variance across collaborators. We evaluate PTA on two human-AI collaborative coding datasets, an educational setting (students working with an AI tutor) and a professional setting (developers working with an AI coding agent). We find that PTA-derived traits are significant in explaining collaborator behavior across both settings and can help predict task outcomes. However, whether traits qualify as skills remains to be seen, due to inconclusive results on generalizability and how user traits change over time.

As AI agents are increasingly integrated into core business processes, understanding and designing effective interaction patterns between humans and AI agents becomes crucial for value creation. This study identifies and evaluates principles and criteria for a positive User Experience (UX) with AI agents, along with methods for its measurement. We identify user expectations and needs to facilitate adoption, build trust, and support user-centered decision-making by development teams. Using a mixed-methods approach that combines qualitative and quantitative techniques, we explore interaction patterns between humans and AI agents. The findings from this exploratory research serve as the basis to develop a survey experiment which evaluates the effectiveness of specific design elements on a larger scale. This foundational research contributes to the development of more intuitive and effective human-AI agent interactions in business settings.

AI agents are reshaping the workspace, leading to drastic change of how humans work. Despite the considerable potential of human-agent collaboration both in preserving human agency and generating economic value, this paradigm remains largely absent from occupational task evaluation, hindered by the difficulty of gathering real human data and accounting for inter-human variability. We introduce CollabSkill, a framework for evaluating human-agent collaboration on real-world occupational tasks. CollabSkill pairs real human workers with AI agents on tasks matched to their occupational background, collecting data that capture the complexity of economically valuable tasks and the usage patterns of real workers. To account for inter-human variability, CollabSkill employs a Bayesian skill rating system to disentangle and quantify the skill contributions of both humans and AI agents. Drawing on over 1,500 prompts from 386 working sessions contributed by 93 human workers, our analysis yields insights on two fronts: on the agent side, rankings on CollabSkill diverge meaningfully from those of existing fully autonomous benchmarks where Codex leads, with Claude Code ranking first; on the human side, CollabSkill reveals that practical experience emerges as the primary driver of collaboration skill, with hands-on collaboration meaningfully shifting workers' AI literacy. Together, we hope CollabSkill enables the community to invest in systematic evaluation of human-agent collaboration and spurs development efforts aimed at building AI agents that genuinely augment human workers.