CIG: Measuring Conversational Information Gain in Deliberative Dialogues with Semantic Memory Dynamics
Authors: Ming-Bin Chen, Jey Han Lau, Lea Frermann
Organizations: School of Computing and Information Systems, The University of Melbourne
Abstract
Measuring the quality of public deliberation requires evaluating not only civility or argument structure, but also the informational progress of a conversation. We introduce a framework for Conversational Information Gain (CIG) that evaluates each utterance in terms of how it advances collective understanding of the target topic. To operationalize CIG, we model an evolving semantic memory of the discussion: the system extracts atomic claims from utterances and incrementally consolidates them into a structured memory state. Using this memory, we score each utterance along three interpretable dimensions: Novelty, Relevance, and Implication Scope. We annotate 80 segments from two moderated deliberative settings (TV debates and community discussions) with these dimensions and show that memory-derived dynamics (e.g., the number of claim updates) correlate more strongly with human-perceived CIG than traditional heuristics such as utterance length or TF--IDF. We develop effective LLM-based CIG predictors paving the way for information-focused conversation quality analysis in dialogues and deliberative success.
Evaluating multi-turn dialogue is challenging because quality emerges across turns rather than within individual responses. We focus on a key dimension of information-seeking dialogue: semantic progress, defined as the accumulation of new, question-relevant, and non-redundant information over the course of a conversation. We formalize semantic progress as question-conditioned uncertainty reduction and introduce an information-theoretic metric that approximates it in embedding space. Our main estimator uses a tractable Gaussian formulation with closed-form updates, while a complementary maximum-entropy argument shows why log-determinant structure arises more broadly when only second-order embedding information is retained. This formulation yields desirable theoretical properties, including monotonicity, additive decomposition of total information gain across turns, and diminishing returns for redundant evidence. Unlike LLM-as-a-judge approaches, our metric requires no autoregressive inference at evaluation time and is fully reproducible for a fixed embedding model. Experiments on MT-Bench, Chatbot Arena, and UltraFeedback show that the proposed metric achieves competitive agreement with human judgments despite targeting only semantic progress, with improved alignment on MT-Bench and UltraFeedback compared to several LLM-based judges. Notably, the method remains effective with lightweight embedding models under CPU-only execution, indicating that semantic progress can be captured without reliance on large model capacity.
Multi-agent LLM systems often treat consensus as evidence of successful interaction. For deliberative problems, however, reliability depends on whether agents preserve the facts and viewpoints needed to interpret an issue. We identify the deliberative illusion: discussion produces (1) factual attrition, the progressive loss of issue-critical facts, alongside (2) stance homogenization, the collapse of diverse positions toward consensus. To measure this process, we introduce DelibTrace, a framework that decomposes each issue into atomic facts, labels issue-critical ones, distributes them across agents, and tracks their survival across discussion rounds. Across ethical and news-based deliberation with three representative LLM families, multi-agent discussion erases up to 72% of issue-critical facts. This loss is consequential: retained evidence can reconstruct the issue misleadingly, final stances remain anchored in base-model priors, and a single malicious agent can inject misinformation into the shrinking shared context. These results reveal a sharper risk: agents can agree more while knowing less. We call for evaluations that measure which facts, uncertainties, and legitimate disagreements survive interaction.
Quantifying how meaning propagates through communicative exchanges remains underdeveloped in computational linguistics. Here we introduce an information-theoretic framework that quantifies the directed flow of semantic content between interlocutors and decomposes multi-source contributions into redundant, unique, and synergistic components. Our approach leverages large language models as probabilistic estimators of natural language to compute two measures: semantic transfer entropy (STE), which captures directed predictive influence between speakers, and semantic partial information decomposition (SPID), which resolves how multiple sources jointly shape a target's language. Across four experiments we show that the framework detects reduced information flow in cognitively rigid dialogue, captures the dominant role of persuaders in shaping discourse, distinguishes high- from low-quality psychotherapy by the directionality of therapist-client information exchange, and reveals synergistic premise contributions in argumentative essays. This framework opens new avenues for studying information dynamics in digital discourse, pedagogical interactions, clinical dialogues, and any domain in which the structure of linguistic exchange is of research relevance.
Leonardo S. Goodall, Andrea I. Luppi, Pedro A. M. Mediano