What Does a Meow Mean? In Search of Intuitively Understandable Communication by a Nonverbal Companion Robot
Authors: Vivienne Bihe Chi, Claudia B. Rébola, Bertram F. Malle
Organizations: Brown University, Providence RI 02912, USA · University of Cincinnati, Cincinnati OH 45221, USA
Abstract
Older adults living alone have a number of challenges, and robots can help with some of them--by providing reminders, initiating activity, or offering comfort. As part of developing a cat robot with limited assistive functions, we designed a set of nonverbal communication signals, both auditory (cat sounds) and visual (icons on a small display). To evaluate these signals we used a mixed-methods, user-centered approach. After a pilot study, a focus group with older adults suggested revisions to the initial signal set. A large-sample online experiment then tested whether adults over the age of 65 could accurately infer the robot's communicative intentions. When both visual and auditory signals were present, accuracy was high. When visual signals were absent, accuracy often decreased; when auditory signals were absent, accuracy sometimes increased. So the auditory signals were less helpful, except when the robot conveyed strong sentiments (e.g., purring while being petted).
Effective robot-to-human communication can increase transparency and trust, reduce uncertainty, and contribute to safer collaboration in shared workspaces. Designing and validating an effective robot communication strategy is challenging due to the varying and often limited communication modalities across robots, differences in how diverse recipients interpret messages, and the underexplored virtual-to-real gap in studies of communication legibility. We present a systematic, large-scale comparative validation of existing communication strategies for a mobile non-humanoid robot across message types and settings (online and in-person). Based on the prescribed message types in the existing standards for industrial robots, we realize and compare a low-expressive, unimodal LED-based strategy with a highly expressive, multimodal one that leverages robotic gaze, gestures, and voice. For each strategy, we analyze the communication of a turning intention, an attention request, error status, whether the robot is stuck, and whether it is functioning normally. We evaluate these strategies in replicated online and in-person experiments. We find strong evidence that highly expressive multimodal communication is perceived as more legible and intuitive than unimodal LED-based communication. Comparing the online and real-world study findings, we observe a notable decrease in overall legibility, particularly for signaling with LEDs. Similarly, confidence in message interpretation decreases during the real-world evaluation.
Many agents in real-world environments cannot reliably communicate their goals through language, including household pets, pre-verbal infants, and other non-speaking embodied agents. In such settings, intent must be inferred from incomplete behavioral observations in context-rich environments. This creates a core ambiguity: observable behavior is often noisy or underspecified, while context provides strong prior information but can also induce brittle shortcut predictions if used naively. We present CatSignal, a Bayesian-inspired probabilistic framework for multimodal intent inference that models spatial context as a prior-like constraint and behavioral observations as evidence. Rather than treating context as an ordinary input feature, our method uses a context-gated Product-of-Experts formulation to compute posterior-like intent distributions from context, pose dynamics, and acoustic cues. We instantiate this formulation in a household cat setting as a focused proof-of-concept for intent inference in non-speaking agents. Under Leave-One-Video-Out evaluation on a multimodal domestic cat dataset, the proposed prior-guided fusion achieves the best overall accuracy of 77.72%, outperforming feature concatenation (71.83%) and stronger late-fusion baselines. More importantly, it substantially reduces context-driven shortcut failures in ambiguous cases. While simpler fusion strategies remain competitive in Macro-F1 and selective prediction, the proposed model provides the strongest overall accuracy and the best suppression of context-based shortcut collapse.
Service robots in retail stores increasingly rely on cascaded speech pipelines (STT-LLM-TTS), yet many customer-robot interactions are initiated or guided by nonverbal behaviors such as approaching, waving, pointing, or showing items. This paper studies such cues in a real-world store deployment with a teleoperated humanoid robot and shows that a non-negligible portion of robot turns are triggered by nonverbal behaviors rather than spoken input, revealing a limitation of audio-only dialogue systems. In a 6-day in-the-wild deployment, 15.3% of robot utterances were initiated by users' nonverbal behaviors rather than spoken input. Based on an analysis of observed customer behaviors, we define a set of frequent, service-relevant nonverbal cues and develop a real-time multi-person, multi-label recognizer that runs online from video. We then propose a dialogue framework that conditions LLM-based utterance generation on recognized nonverbal cue tokens, and optionally leverages a vision-language model when items are shown, enabling proactive robot responses without hand-crafted rules. We evaluate the approach offline on nonverbal-triggered turns and demonstrate an online prototype that reacts to users' nonverbal cues in real time.