From Automated to Autonomous: Hierarchical Agent-native Network Architecture (HANA)

Cloud network infrastructure at hyperscale presents unique operational challenges where traditional human-driven incident response cannot keep pace with the volume, velocity, and complexity of failures. This paper presents an agentic AI architecture for autonomous incident resolution in large-scale network operations. Our system employs a multi-agent orchestration framework where specialized AI agents collaborate to detect, diagnose, and remediate network incidents without human intervention. We describe the architectural principles, including hierarchical agent decomposition, skills-based tool invocation via standardized protocols, structured knowledge encoding from operational runbooks, progressive autonomy with safety boundaries, and closed-loop verification. The architecture has been deployed in production at a major cloud provider, demonstrating that agentic AI systems can achieve autonomous resolution rates exceeding 90% for common incident categories while maintaining safety guarantees through layered authorization and rollback mechanisms. We discuss design tradeoffs, failure modes, and lessons learned from operating autonomous AI agents at scale.

Standards bodies, including TM Forum, 3GPP, and ETSI, are converging on Agentic AI as the foundation for next-generation network management, where Large AI Model (LAM)-based agents autonomously interpret intent, coordinate resources, and adapt operational behaviors at runtime. However, achieving this vision at the scale and complexity of 6G networks requires management systems that can generate and evolve their own automation software during operation. We introduce Autogenic network management, a reference architecture that extends agentic capabilities with self-programming, self reflection, self-orienting, and self-architecting capabilities. The architecture supports practical staged deployment beginning with human-supervised LAM-based agents and progressing toward autonomous operation as confidence builds. We demonstrate the approach through high-priority operator scenarios drawn from TM Forum's autonomous network use cases, showing how autogenic management addresses real operational challenges. We conclude with a research roadmap outlining the technical advances needed to make autogenic network management realistic in future 6G networks.

The rapid advancement of Large Language Models (LLMs) has established autonomous agents as the core vehicles for artificial intelligence applications. However, existing Internet infrastructures, primarily relying on TCP/IP and DNS, are designed for human-centric, host-to-host data transmission, inherently lacking the semantic awareness, dynamic capability discovery, and decentralized trust mechanisms required for autonomous agent interactions. To address these limitations and break the closed ecosystems of single vendors, this paper proposes AONA (Agentic Overlay Network Architecture), a novel overlay network architecture for the Internet of Agents (IoA). We first provide a multi-disciplinary scientific defense for multi-agent collaboration, demonstrating its theoretical necessity over single super-intelligence through the lenses of organizational economics, scaling principles, and the Price of Anarchy. AONA is then structured as a four-layer logical blueprint comprising the Base, Interconnection, Collaboration, and Application layers, which facilitates cross-protocol and cross-platform interoperability without disrupting the underlying physical network. To physically instantiate this blueprint, we design a distributed node infrastructure anchored by Management Root Nodes, Registry Service Nodes, Discovery Service Nodes, and Enterprise Intelligent Service Hubs for private domain integration. Finally, we detail the dynamic operational workflows-including zero-trust identity issuance, globally coordinated semantic taxonomy synchronization, intent-driven semantic discovery, and trusted metering for commercial settlement-that drive the network. This comprehensive architecture provides a robust, scalable, and secure foundation for the future of global agentic collaboration.