Ambulance response is time-critical in out-of-hospital cardiac arrest (OHCA), where dispatchers must balance timely arrivals with limited fleet capacity. Static territories and deterministic travel-time estimates are vulnerable to dynamic congestion, while always-dual dispatch adds redundancy but consumes fleet capacity. We propose IDEAL (Intelligent Dual dispatch of Emergency AmbuLances), a selective dual-dispatch framework that sends a second ambulance only when the optimistic gap between primary and secondary paths exceeds a threshold. IDEAL learns context-specific edge travel times from trip-level dispatch records, including unobserved routes, using a weakly supervised bilevel representation network. We train the nonsmooth model with mini-batch conservative gradients and prove an asymptotic convergence guarantee. IDEAL models uncertainty via Burg-divergence perturbations to a shared metric in the learned representation space, thereby inducing correlated changes in edge travel times and learning context-specific radii from historical underprediction errors. For real-time decisions, IDEAL casts optimistic-gap computation as a difference-of-convex program and derives an efficient oracle with complexity guarantees. In collaboration with the Hong Kong Fire Services Department, we evaluate IDEAL using historical OHCA records and real-time adaptive simulations. The results achieve a stronger response-time/resource trade-off relative to all region-based and Google-based baselines.
We study an integrated pickup-and-delivery problem on sparse, non-Euclidean networks that jointly optimizes cyclic routing, cargo flow allocation, and cross-cycle service. The tight coupling of these operational constraints creates a complex discrete-continuous decision space with highly restricted feasible regions. To overcome these computational challenges, we propose Double-Channel Graph Attention (DCGA), an end-to-end reinforcement learning framework. DCGA isolates network reachability and demand-service logic into separate graph channels and constructs valid routes using a simulator-coupled, constraint-informed decoder. Experiments on LinerLib benchmarks demonstrate that DCGA achieves seconds-level inference and delivers state-of-the-art solution quality on instances beyond a specific scale, with its advantage over existing baselines widening significantly as problem size increases. Supported by extensive stability and ablation analyses, our results demonstrate that this structure-aware learning approach provides an effective, low-latency engine for realistic routing-and-flow optimization.
Estimated Time of Arrival (ETA) prediction is a core component of intelligent transportation systems. As traffic congestion patterns become increasingly dynamic in large cities, maintaining high prediction accuracy poses a major challenge for ride-hailing platforms. Existing methods either fail to adapt to irregular traffic patterns and sudden congestion, or suffer from new distributions without disentangling long-term trends from short-term fluctuations, thereby degrading model performance in real-world scenarios. To address this challenge, we propose DSETA, an incrementally updated Dual-Stage ETA prediction framework. Specifically, the continual learning process is divided into \textit{inter-day} and \textit{intra-day} stages. We first design the \textit{intra-day} learning stage, which relies entirely on real-time data to enable dynamic adaptation to short-term traffic patterns caused by events like holidays or accidents. Next, we develop the \textit{inter-day} learning stage, which leverages aggregated historical data from a short time window to capture knowledge of long-term distribution shifts, such as seasonal trends and traffic network evolution. Subsequently, to prevent catastrophic forgetting and preserve knowledge of regular patterns, we explore a \textit{Historical Traffic Knowledge Consolidation} module. Finally, we validate DSETA's effectiveness and robustness through extensive offline and online experiments conducted on real-world datasets from DiDi's platform. Online A/B tests across three major cities including Beijing, Wuhan, and Xi'an consistently demonstrated performance gains, achieving MAE reductions of 6.62%, 0.73%, and 2.40% respectively. This framework has been successfully deployed in DiDi's production environment, processing hundreds of millions of daily requests and validating its strong performance in industrial applications.
In recent years, the growing complexity of last-mile pickup operations has increased the need for fast and accurate decision-making on logistics platforms. This challenge is fundamentally driven by two key and tightly coupled decision-making processes: order dispatching and routing. Solving them separately overlooks their interdependence, while fully end-to-end learning can be unstable and costly on large, variable-scale instances due to sparse rewards. To solve this problem, we propose an integrated optimization framework which couples a learned routing oracle with real-time dispatching heuristics. For the routing subproblem, we develop a Dynamic-Residual Graph Attention Network encoder with a Look-Ahead Courier-Personalized decoder. For the dispatching subproblem, we develop a routing-oracle-guided dispatching heuristic with local search, where the oracle provides near-optimal solutions to select candidate couriers while retaining real-time scalability. Extensive experiments on real-world datasets from Cainiao Logistics are used to test the performance of our approach, including an offline evaluation and an online rolling-horizon simulation. The experimental results show that our approach outperforms other benchmarks regarding solution quality and solving time, indicating it can effectively support logistics companies in solving real-time and large-scale last-mile pickup problems.