Improving Labeling Consistency with Detailed Constitutional Definitions and AI-Driven Evaluation
Authors: Konstantin Berlin, Adam Swanda
Organizations: Cisco AI Defense
Abstract
Many automated labeling pipelines classify inputs into categories defined by a written specification, content moderation being a prominent use case. Simple category definitions are not detailed enough for labelers to produce the accurate, consistent golden labels these pipelines require. One solution is to write a prescriptive definition that settles enough real boundary cases that labelers cannot disagree with the written interpretation. In practice, definitions at that level of detail exceed what a human annotator can hold in working memory, so annotators fall back on intuition and the labels drift from the written rules, regressing on accuracy and consistency. We propose and demonstrate the efficacy of an AI-driven workflow in which AI helps write a per-category constitution that defines the label in enough detail to cover edge cases, and a frontier LLM interprets it on each input to produce the golden label more consistently and accurately than humans reading the same document. We evaluate on three content moderation categories (harassment, hate speech, non-violent crime) and show that the approach reduces cross-model inconsistency by up to 57x compared to paragraph definitions, with cross-model disagreement diagnosing specification gaps and the human responsible for high-level decisions about what each category should mean rather than individual labeling calls. For the safety evaluation, we introduce a dual-axis formulation scoring intent and content independently over the full conversation, so downstream consumers can act on either axis or both.
Content moderation systems are typically evaluated by measuring agreement with human labels. In rule-governed environments this assumption fails: multiple decisions may be logically consistent with the governing policy, and agreement metrics penalize valid decisions while mischaracterizing ambiguity as error -- a failure mode we term the Agreement Trap. We formalize evaluation as policy-grounded correctness and introduce the Defensibility Index (DI) and Ambiguity Index (AI). To estimate reasoning stability without additional audit passes, we introduce the Probabilistic Defensibility Signal (PDS), derived from audit-model token logprobs. We harness LLM reasoning traces as a governance signal rather than a classification output by deploying the audit model not to decide whether content violates policy, but to verify whether a proposed decision is logically derivable from the governing rule hierarchy. We validate the framework on 193,000+ Reddit moderation decisions across multiple communities and evaluation cohorts, finding a 33-46.6 percentage-point gap between agreement-based and policy-grounded metrics, with 79.8-80.6% of the model's false negatives corresponding to policy-grounded decisions rather than true errors. We further show that measured ambiguity is driven by rule specificity: auditing 37,286 identical decisions under three tiers of the same community rules reduces AI by 10.8 pp while DI remains stable. Repeated-sampling analysis attributes PDS variance primarily to governance ambiguity rather than decoding noise. A Governance Gate built on these signals achieves 78.6% automation coverage with 64.9% risk reduction. Together, these results show that evaluation in rule-governed environments should shift from agreement with historical labels to reasoning-grounded validity under explicit rules.
Current research primarily focuses on model performance, while comparatively less attention has been devoted to uncertainty estimation, particularly in settings where LLMs are increasingly used to generate annotated data. We introduce a framework combining conformal prediction with Collaborative Filtering-style annotators' representation to model LLM behavior in relation to human annotators and to analyze patterns of agreement and disagreement. Using Non-Conformity Scores, we introduce the Ghost Prediction metric and the Ghost Annotator representation to quantify cases in which model predictions diverge from all available human annotations. We compute cosine similarity measures to explore differences in model behavior across sociodemographic axes. We evaluated four LLMs of different size and families across four content moderation datasets. Our finding shows that while we find that all models uncertainty increases with annotator disagreement, larger models tend to be more confident in the classification of texts that are not aligned with any human annotation. Finally, the Ghost Annotator framework reveals a consistent and robust pattern of demographic misalignment, suggesting a structural bias likely rooted in pretraining corpora.
Large language models (LLMs) demonstrate strong performance on standard content moderation benchmarks. However, these benchmarks often aggregate multiple moderation criteria into a single label, making it unclear whether models can disentangle them and reliably apply each criterion when making decisions. To study whether LLMs exhibit criterion-conditioned behaviour, we introduce Diagnostic Evaluation of COntent (DECO), a criterion-independent factorisation of content that enables controlled, criterion-level evaluation. We also introduce pairwise evaluation to compare model outputs across different criteria for the same input. Across four moderation datasets and four LLMs, we find that strong benchmark performance can hide substantial failures at the criterion level. Models struggle most when correct decisions depend not on overall harmfulness, but on the specific aspect of the content that the criterion requires them to assess. Our results highlight a key limitation of current content moderation benchmarks: strong performance on aggregated labels does not provide sufficient evidence that LLMs can reliably evaluate content with respect to individual moderation criteria. These findings call for the development of evaluation methods that explicitly measure criterion-conditioned behaviour.