From Instructor to Collaborator: What a 90-Participant Study Reveals about Human-Agent Collaboration in a Mobile Serious Game

AI agents are reshaping the workspace, leading to drastic change of how humans work. Despite the considerable potential of human-agent collaboration both in preserving human agency and generating economic value, this paradigm remains largely absent from occupational task evaluation, hindered by the difficulty of gathering real human data and accounting for inter-human variability. We introduce CollabSkill, a framework for evaluating human-agent collaboration on real-world occupational tasks. CollabSkill pairs real human workers with AI agents on tasks matched to their occupational background, collecting data that capture the complexity of economically valuable tasks and the usage patterns of real workers. To account for inter-human variability, CollabSkill employs a Bayesian skill rating system to disentangle and quantify the skill contributions of both humans and AI agents. Drawing on over 1,500 prompts from 386 working sessions contributed by 93 human workers, our analysis yields insights on two fronts: on the agent side, rankings on CollabSkill diverge meaningfully from those of existing fully autonomous benchmarks where Codex leads, with Claude Code ranking first; on the human side, CollabSkill reveals that practical experience emerges as the primary driver of collaboration skill, with hands-on collaboration meaningfully shifting workers' AI literacy. Together, we hope CollabSkill enables the community to invest in systematic evaluation of human-agent collaboration and spurs development efforts aimed at building AI agents that genuinely augment human workers.

While LLM-based agents excel at individual tasks, effective collaboration with realistic human partners remains challenging. Most of the existing conversation-level collaborative studies lack grounded interaction and behavioral execution, motivating the need for cooperative game environments that enable contextualized and immersive collaboration. To this end, this paper proposes CollabBench, a benchmark for evaluating and training collaborative agents in cooperative games. CollabBench features a Diverse Player Profile Simulation pipeline to model varied players behaviors, and a Collaborative Agentic Training paradigm that unifies reasoning, communication, and action via agentic rollouts, optimized with a hybrid reward balancing task efficiency and affective adaptation. We further extend classic environments to CWAH-MultiPlayer and Cook-MultiPlayer for systematic evaluation under diverse personalities. Experiments with efficiency and affective metrics show that our trained models outperform base models, achieving 19.5% higher efficiency and 24.4% improved affective performance. Further analysis reveals key collaborative limitations of existing models and offers insights for future collaborative training.

Human-AI collaboration requires AI agents to understand human behavior for effective coordination. While advances in foundation models show promising capabilities in understanding and showing human-like behavior, their application in embodied collaborative settings needs further investigation. This work examines whether embodied foundation model agents exhibit emergent collaborative behaviors indicating underlying mental models of their collaborators, which is an important aspect of effective coordination. This paper develops a 2D collaborative game environment where large language model agents and humans complete color-matching tasks requiring coordination. We define five collaborative behaviors as indicators of emergent mental model representation: perspective-taking, collaborator-aware planning, introspection, theory of mind, and clarification. An automated behavior detection system using LLM-based judges identifies these behaviors, achieving fair to substantial agreement with human annotations. Results from the automated behavior detection system show that foundation models consistently exhibit emergent collaborative behaviors without being explicitly trained to do so. These behaviors occur at varying frequencies during collaboration stages, with distinct patterns across different LLMs. A user study was also conducted to evaluate human satisfaction and perceived collaboration effectiveness, with the results indicating positive collaboration experiences. Participants appreciated the agents' task focus, plan verbalization, and initiative, while suggesting improvements in response times and human-like interactions. This work provides an experimental framework for human-AI collaboration, empirical evidence of collaborative behaviors in embodied LLM agents, a validated behavioral analysis methodology, and an assessment of collaboration effectiveness.