Organizations: Information Hub, HKUST(GZ) · Jilin University · et al.
Abstract
Large Language Model (LLM) agents often operate under underspecified user instructions, where latent uncertainty over user intent leads to erroneous tool actions. To address this challenge, we propose a goal-oriented clarification framework that aligns clarification behavior with ambiguity resolution. Central to our approach is the Information Gain Reward, a metric that quantifies the utility of clarification questions by measuring the Bayesian belief update towards the ground-truth goal induced by the clarification exchange. We train the clarifier (LLM) using this reward to optimize for high information gain, ensuring that clarifications effectively reduce uncertainty and improve task completion within the agent-tool-user environment. We validate our framework within a clarification-enhanced τ-Bench environment, conducting cross-agent evaluations across five heterogeneous backbones. Empirical results demonstrate that our method consistently improves the success rate by 3.7% over the no-clarification baseline, while adding only 0.3 total interaction steps on average.
Recent position papers argue that the classical aleatoric/epistemic uncertainty framework is insufficient for interactive large language model (LLM) agents and call for underspecification-aware, decomposed, and communicable uncertainty representations that can unlock new agent capabilities such as proactive clarification seeking and shared mental-model building. Practical deployment constraints -- black-box APIs, interactive latency budgets, and the absence of labeled trajectories -- rule out logprob-based, multi-sampling, and training-based methods, leaving prompt-based estimation as the most viable family for surfacing such signals at deployment time. We answer this call with a simple prompt-based decomposition that separates action confidence from request uncertainty (u), enabling the agent to ask for clarification when the task specification is ambiguous. To evaluate it, we introduce two clarification-augmented benchmarks (WebShop-Clarification and ALFWorld-Clarification) in which 50% of tasks are deliberately underspecified, and systematically compare the proposed decomposition against ReAct+UE and Uncertainty-Aware Memory (UAM) across five LLM backbones (GPT-5.1, DeepSeek-v3.2-exp, GLM-4.7, Qwen3.5-35B, GPT-OSS-120B) on these variants together with the standard WebShop, ALFWorld, and REAL benchmarks for fault detection. Averaged across the five backbones, the proposed decomposition improves clarification F1 on ALFWorld-Clarification by 73% over ReAct+UE and by 36% over UAM, and leads clarification F1 on every backbone on WebShop-Clarification and on four of five backbones on ALFWorld-Clarification, indicating that the gains generalize beyond a single LLM.
Large Language Models (LLMs) are increasingly deployed in interactive systems where understanding user intent precisely is paramount. A key capability for such systems is effective question clarification, especially when user queries are ambiguous or underspecified. This paper introduces a novel tri-agent framework for the robust evaluation of an LLM's ability to engage in clarifying dialogue. Our framework comprises three distinct LLM-based agents: (1) a Question Clarifying Agent (QCA), the system under evaluation, tasked with identifying ambiguities and posing clarifying questions; (2) a Respondent Agent (RA), designed to simulate human user responses, potentially including irrelevant or challenging replies; and (3) an Evaluator Agent (EA), an LLM-as-a-judge, which assesses the quality of the dialogue based on a comprehensive set of metrics. We detail a methodology for synthetic data generation in the supply chain domain as an example. We propose metrics evaluating ambiguity handling, question quality, dialogue efficiency, language appropriateness, and final intent alignment. We also briefly discuss the validation of the EA against human judgments. This work provides a structured approach to benchmark, validate, and improve the clarification capabilities of conversational LLM applications.
As Large Language Model (LLM) agents are increasingly deployed in open-ended domains like software engineering, they frequently encounter underspecified instructions that lack crucial context. While human developers naturally resolve underspecification by asking clarifying questions, current agents are largely optimized for autonomous execution. In this work, we systematically evaluate the clarification-seeking abilities of LLM agents on an underspecified variant of SWE-bench Verified. We propose an uncertainty-aware multi-agent scaffold that decouples underspecification detection from code execution. Across both proprietary and open-weight frontier LLMs, our scaffold achieves a 69.40% task resolve rate, significantly outperforming a standard single-agent setup and closing the performance gap with agents operating on fully specified instructions. Furthermore, we find that the multi-agent system exhibits well-calibrated information-seeking behavior, conserving queries on simple tasks while proactively seeking information on more complex issues. These findings indicate that current models can be turned into proactive collaborators, where agents independently recognize when to ask questions to elicit missing information in real-world, underspecified tasks.