TelcoAgent: A Scalable 5G Multi-KPM Forecasting With 3GPP-Grounded Explainability

Throughput prediction is foundational for artificial intelligence-driven 6G resource orchestration. Conventional monolithic machine learning models struggle to generalize across diverse operators, mobility modes, and traffic types, leaving a critical stochasticity gap between signal conditions and achievable throughput. To overcome these constraints in heterogeneous urban environments, we propose a Tiered Multi-Agent System (TMAS) that dynamically routes edge telemetry to context-aware Domain Micro-Agents, validated on a dataset of 48,618 samples collected in Sunway City, Malaysia, with Nemo Handy drive test software, spanning three Tier-1 mobile network operators, three mobility modes, namely (i) elevated pedestrian walkway, (ii) ground-level shuttle bus, and (iii) elevated bus rapid transit; and three traffic profiles, namely (i) persistent download, (ii) persistent upload, and (iii) adaptive video streaming. Our evaluations reveal that TMAS overcomes predictability bottlenecks, achieving a coefficient of determination (R2) of up to 0.931 and a Mean Absolute Error (MAE) as low as 0.53 Mbps. The system demonstrates high operational efficiency, with rapid micro-agent training times, low inference latencies, and agentic routing overhead of 0.004 to 0.126 ms. These latency characteristics indicate the architecture is a promising candidate for the response times required by next-generation wireless networks.

Intrusion detection systems (IDSs) for 5G networks must handle complex, high-volume traffic. Although opaque "black-box" models can achieve high accuracy, their lack of transparency hinders trust and effective operational response. We propose ExAI5G, a framework that prioritizes interpretability by integrating a Transformer-based deep learning IDS with logic-based explainable AI (XAI) techniques. The framework uses Integrated Gradients to attribute feature importance and extracts a surrogate decision tree to derive logical rules. We introduce a novel evaluation methodology for LLM-generated explanations, using a powerful evaluator LLM to assess actionability and measuring their semantic similarity and faithfulness. On a 5G IoT intrusion dataset, our system achieves 99.9% accuracy and a 0.854 macro F1-score, demonstrating strong performance. More importantly, we extract 16 logical rules with 99.7% fidelity, making the model's reasoning transparent. The evaluation demonstrates that modern LLMs can generate explanations that are both faithful and actionable, indicating that it is possible to build a trustworthy and effective IDS without compromising performance for the sake of marginal gains from an opaque model.

While Large Language Models have achieved remarkable integration in various vertical scenarios, their deployment in the telecommunications domain remains exploratory due to the lack of a standardized evaluation framework. Current telecom benchmarks primarily focus on static, foundational knowledge and isolated atomic skills, neglecting the equipment-specific documentation and end-to-end industrial workflows essential for real-world production systems. To bridge this gap, we present TeleCom-Bench, a comprehensive benchmark comprising 12 evaluation sets with 22,678 curated samples, which evaluates LLMs across a synergistic hierarchy: (1) Multi-dimensional Knowledge Comprehension, which integrates telecommunication fundamentals, 3GPP protocols, and 5G network architecture with proprietary product knowledge across wired, core, and wireless networks via knowledge graph-driven synthesis; and (2)End-to-End Knowledge Application, which formalizes six core tasks on authentic trajectories from live network agent workflows, including intent recognition, entity extraction, event verification, tool invocation, root cause analysis, and solution generation-across network optimization and fault maintenance scenarios. Evaluations of eight state-of-the-art LLMs reveal a universal Execution Wall: while models achieve 90% accuracy in linguistic interface tasks such as intent recognition and entity extraction, performance collapses to approximately 30% in procedural execution tasks like solution generation. This capability gap demonstrates that current LLMs function competently as diagnosticians but fail as field engineers. TeleCom-Bench provides standardized diagnostics to precisely pinpoint this deficit, offering actionable guidance for domain-specific alignment toward production-ready telecom agents. The dataset and evaluation code have been released at https://github.com/ZTE-AICloud/TeleCom-Bench.