While Large Language Model (LLM) agents demonstrate proficiency in static benchmarks, their deployment in real-world scenarios is hindered by the dynamic nature of user queries, tool sets, and interaction dynamics. To address this generalization gap, we formalize OpenAgent (Tool-Use Agent in Open-World), a problem setting characterized by distributional shifts across query, action, observation, and domain dimensions. To systematically diagnose its impact, we construct a controlled sandbox environment where we define fine-grained environmental shifts across a four-tier hierarchy, Perception, Interaction, Reasoning, and Internalization, and conduct a comprehensive series of experiments. Our analysis yields a series of key insights, demonstrating that agents trained via both Supervised Fine-Tuning(SFT) and Reinforcement Learning suffer from varying degrees of performance degradation when confronting open environmental shifts. Building on these insights, we propose Perturbation-Augmented Fine-Tuning, a disturbance-based intervention strategy for SFT that lays the foundation for enhancing agent robustness and utility in realistic environments. Our code will be released at: https://github. com/LAMDA-NeSy/OpenAgent.
Tool-integrated LLM agents are often wrapped within a harness: the scaffolding that determines which tools are exposed, how they are described, and what auxiliary information accompanies each per-step observation. While agents are routinely post-trained, this scaffolding is typically treated as a fixed engineering detail, with design effort limited to the training-free regime. Moreover, existing post-training algorithms assume a static environment, even though tool environments and tasks often shift upon deployment. To address this gap, we extend ALFWorld (i) to treat the harness as a controllable design dimension and (ii) to support evaluation under task and tool environment shifts. Building on this, we systematically analyze how the harness design influences post-training in both in-distribution and out-of-distribution (OOD) settings. We empirically show that harness-aware post-training not only improves in-distribution performance but also enables agents to robustly adapt to OOD settings. Under a harness with minimal design effort, post-training suffers a drastic performance drop under stronger tool environment shifts, further highlighting the importance of harness-aware post-training under such shifts.
Recent advances in large language models (LLMs) have facilitated the widespread deployment of LLMs as interactive agents capable of reasoning, planning, and tool use. Despite strong performance on existing benchmarks, such agents often exhibit notable degradation when deployed in real-world settings, where environments are inherently stochastic and imperfect. We argue that this discrepancy arises from a fundamental mismatch between idealized training settings and real-world interaction dynamics, where current paradigms rely on carefully curated task instructions and stable, well-controlled environments. To address this gap, we propose NoisyAgent, an agentic training framework that explicitly incorporates environmental imperfections into the agent learning process. We identify two major sources of interaction noise in real-world scenarios: user noise, which captures ambiguity and variability in user interaction, and tool noise, which reflects failures and anomalies in tool execution. We introduce such perturbations into the training pipeline by modifying user interaction patterns and simulating tool execution results within the training environment. To stabilize training while encouraging agents to handle increasingly challenging imperfections, noise is applied to only a subset of rollouts and progressively increased in difficulty as the model adapts to the current noise level. Extensive experiments demonstrate that our approach consistently improves agent robustness under noisy and dynamic environments. Our analysis reveals that training under noise conditions also yields performance gains on idealized benchmarks, suggesting that controlled exposure to environmental noise promotes more generalizable reasoning and decision-making behaviors. Our findings highlight the importance of modeling interaction imperfections for bridging the gap between agent training and real-world deployment.
Language agents, i.e., LLM agents, progress rapidly and are increasingly deployed in production environments. This trend underscores the urgent need for rigorous and realistic evaluations. However, most existing benchmarks evaluate agents in simplified, idealized settings. They typically rely on pre-packaged tool interfaces, overlook critical steps, and assume inputs are clean and fully specified. Consequently, they understate the difficulty of real deployments, where uncertainty and noise are ubiquitous and agents must proactively explore the environment to uncover new tools. To bridge this gap, we present AgentGym2, a new evaluation framework with task instances grounded in real-world end-to-end working demands. Beyond reasoning and planning, it measures agents' ability to execute end-to-end procedures, discover tools via exploration, compose tools for unseen tasks, and remain robust to noisy and underspecified information. Experiments on 15 proprietary and open-source models show that even SOTA systems like Gemini and GPT-5 struggle on AgentGym2, revealing a substantial gap between the capability of current agents and the demands of real-world applications.