Robots are increasingly integrated into everyday contexts, including museums, where they can both entertain and educate visitors. To enhance visitor experience and engagement, we present a novel mixed-agent tour guide system that combines a physical robot with a projected virtual agent that actively participates in the tour through conversation and interaction, achieving the interaction richness of two mobile agents from a single platform. We validate the system through a within-subjects study with 30 participants to assess engagement, quality of experience, and learning performance. Participants experienced different conversational styles and agent configurations, and data were collected via surveys, behavioral sensors, and interviews. Results showed that engagement and quality of experience remained consistent across conditions. Learning performance revealed a significant gender-moderated difference: the mixed-agent conditions improved learning performance for female participants. This suggests that the proposed dyadic conversational style in this paper influenced learning performance differently by gender. Nonetheless, in interviews, participants reported a greater preference for mixed-agent teams regardless of gender, citing interaction as a key factor in their experience.
Conversational agents increasingly mediate everyday digital interactions, yet the effects of their communication style on user experience and task success remain insufficiently understood. Addressing this gap, we report a between-subject user study in which participants interacted with one of two versions of a chatbot called NAVI, which assisted them in an interactive map-based 2D navigation task. The two chatbot versions were designed to differ primarily in communication style: one used a friendly and supportive tone, while the other used a direct and task-focused tone. We also included a control condition where participants did not interact with a chatbot but received the step-by-step navigation instructions. The friendly chatbot significantly increased users' communication satisfaction and was associated with higher task success than the direct chatbot. However, participants in the control condition achieved the highest task success overall, suggesting that chatbot interaction may introduce overhead in tasks that can be completed effectively using straightforward instructions. We did not find significant evidence that gender moderated the effects of communication style, although exploratory gender-stratified analyses suggested patterns that warrant further investigation. Finally, we found limited evidence of global linguistic accommodation, with only selective feature-level alignment. These findings suggest that chatbot communication style influences users' perceptions of conversational agents and may improve performance relative to less supportive chatbot designs, but the overall value of chatbot interaction depends on the task context. The study highlights the need for task-sensitive, transparent and carefully evaluated communication-style choices in conversational-agent design.
Multi-robot systems hold significant promise for social environments such as homes and hospitals, yet existing multi-robot systems often treat robots as functionally interchangeable, overlooking how distinct agent identities shape user perception and how such individuality changes the coordination requirements of multi-robot interaction. To address this, we introduce M2HRI, a multimodal multi-agent framework that models each robot as an identity-bearing agent through personality and long-term memory, together with a contextualized coordination mechanism that regulates agent participation. In a controlled user study (n = 105) in a multi-agent human-robot interaction (HRI) scenario, we found that most personality contrasts were distinguishable and consistently expressed. Long-term memory improved preference awareness and interaction naturalness, while contextualized coordination improved conversational flow, response appropriateness, and overlap avoidance. Together, these findings show that agent individuality and contextualized participation coordination play complementary roles in supporting coherent and socially appropriate multi-agent HRI. Project website available at https://project-m2hri.github.io/.
We study how persona prompting shapes language generated by multimodal large language models in an urban perception setting. Using 59,808 annotations from 1,200 persona-conditioned agents and two no-persona settings, we analyze captions, justifications, and perception tags across personas. Results indicate strong convergence in captions for different personas, whereas justifications display systematic variation associated with socioeconomic and political attributes, while perception tags show no statistically significant persona-related differences, though effect trends are observed. Topic analysis further reveals that personas emphasize different evaluative themes when interpreting the same scenes.
Neemias da Silva, Myriam Delgado, Rodrigo Minetto +2