Safe Remediation as Risk-Constrained Intervention Decision in Microservice Systems

Grey failures in the computing continuum produce ambiguous overlapping symptoms that existing approaches fail to diagnose reliably, either due to a lack of causal awareness or acting under high epistemic uncertainty, risking destructive interventions. This paper presents an uncertainty-aware resilience micro-agent for causal observability (AURORA), a lightweight framework for diagnosing and mitigating grey failures in edge-tier environments. The framework employs parallel micro-agents that integrate the free-energy principle, causal do-calculus, and localized causal state-graphs to support counterfactual root-cause analysis within each fault's Markov blanket. Restricting inference to causally relevant variables reduces computational overhead while preserving diagnostic fidelity. AURORA further introduces a dual-gated execution mechanism that authorizes remediation only when causal confidence is high and predicted epistemic uncertainty is bounded; otherwise, it abstains from local intervention and escalates the diagnostic payload to the fog tier. Our experiments demonstrate that AURORA outperforms baselines, achieving a 0% destructive action rate, while maintaining 62.0% repair accuracy and a 3ms mean time to repair.

Modern decision systems increasingly rely on learned components whose outputs may be confident yet wrong, exposing downstream actions to costly errors. We introduce Risk-Aware Causal Gating (RACG), a framework that decides whether to act on, defer, or abstain from a model's prediction by combining causal effect estimation with calibrated risk control. RACG models the causal pathway from candidate actions to outcomes and gates each decision according to an estimated counterfactual risk rather than raw predictive confidence. To make gating reliable, we derive distribution-free bounds on the probability of acting under high-risk conditions and show how these bounds translate into operating thresholds that satisfy user-specified safety constraints. We further propose an adaptive gating policy that adjusts to distribution shift by monitoring discrepancies between predicted and realized outcomes, tightening the gate when causal assumptions appear violated. Across simulated interventions and real-world decision benchmarks, RACG reduces high-cost errors substantially while preserving most of the utility of an ungated policy, and it outperforms confidence-based and selective-prediction baselines at matched abstention rates. Our results indicate that explicitly separating causal risk from predictive uncertainty yields decision systems that are both safer and more transparent, offering a principled mechanism for trustworthy automation in high-stakes settings.

Autonomous customer-service agents are shifting from conversational interfaces toward operational execution roles: they retrieve firm records, apply service policies, and execute backend writes such as refunds, cancellations, exchanges, order modifications, and reservation changes. This shift creates a service-control problem: firms must keep routine service fast and low-friction while preventing operational errors on requests where customer instructions, policy constraints, firm records, and backend writes interact. We propose a difficulty-routed service-control architecture that asks when service agents should reconsider before acting. A lightweight router keeps routine sessions on a low-cost baseline path and routes operationally coupled sessions to an escalated workflow. The escalated path uses conflict-aware communication and write-triggered reconsideration to concentrate deliberation and safeguards before consequential backend writes, rather than applying additional control uniformly across all service sessions. We evaluate the architecture on human-verified retail and airline tasks from $τ^{2}$-bench. In retail, the method improves reliability consistently on service requests with operational conflict. Routing evidence shows that stronger control is directed toward conflicted requests rather than broadly applied to routine ones. Dialogue and tool-use profiles suggest that gains do not come from indiscriminate interaction expansion or broader tool chains; instead, added turns and tool calls support evidence gathering, write separation, and pre-write reconsideration. Case-level evidence shows that the escalated workflow preserves fallback plans, binds retrieved records to the correct action, sequences writes, and decomposes multi-entity requests. Airline results extend the same service-control logic to reservation operations.