Recommender systems mediate everyday consumption, offering a promising channel for encouraging sustainable choices. Prior research shows that explanations influence users' perceptions of recommendations and can support more informed decisions. We argue that explanations can also serve as behavioral nudges by foregrounding sustainability information at the moment of choice. This study investigates how different behavioral framings of sustainability information in recommendation explanations affect user choices and perceptions. Using generative AI, we generate sustainability-aware explanations by drawing on nudge theory and validate them through human evaluation and LLM-as-a-judge audits. Building on this foundation, we conduct two randomized studies (N = 529) in a low involvement domain (instant coffee) and a high involvement domain (hotel bookings), in which participants choose among preference matched recommendations accompanied by these explanations. Our results show that, across both domains, merely disclosing sustainability information in explanations does not change choices, whereas framing that information or invoking a descriptive social norm significantly increases sustainable selections and eases decision-making. Notably, perception and behavior diverge, as plain disclosure improves explanation evaluations without translating into more sustainable selection behavior. Our work demonstrates how LLMs can generate theory-grounded explanations at scale, pointing toward practical explanation-based interventions for social good. We conclude by discussing implications for adaptive explanation design with generative AI.
LLM decision components that can operate within agent workflows often produce action-relevant recommendations or judgements together with explanations. Operators may use the named factors to monitor a system, diagnose errors, or decide when to escalate an output. Such use assumes that the explanations agree with the component's observable decision behaviour. We test two interpretations of the named factors: necessity, meaning that changing a factor would change the output, and sufficiency, meaning that retaining it while removing other changeable information would preserve the output. We evaluate these interpretations in two synthetic use cases: recommending advisors to clients and judging prompts for harmfulness or risk. Models return an output and the top three factors that most influenced it. Controlled black-box interventions estimate a necessity score for each factor by measuring how often changing it changes the output, and a sufficiency score by measuring how often retaining it preserves the output. Across eight models from the Claude, GPT, and Gemini families, the mean Spearman correlations between the cited ranking and the necessity and sufficiency scores are 0.349 and 0.354 for advisor recommendation, and 0.431 and 0.580 for prompt monitoring. Furthermore, an uncited factor scores above the lowest-scoring cited factor in 57.6% of advisor responses under necessity and 58.1% under sufficiency; the corresponding prompt-monitoring rates are 25.8% and 8.9%. The cited top three contain useful information but do not reliably identify the three factors with the strongest measured influence under necessity or sufficiency. The framework provides a black-box reliability check for explanations used in agent oversight while remaining scoped to individual LLM decisions.
Large language models (LLMs) have the potential to aid and improve human decision-making in classification tasks, not only by providing fairly accurate predictions, but also in their ability to generate cogent narrative explanations of those predictions. Prior work has demonstrated that people generally find AI narrative explanations to be understandable, trustworthy, and convincing for changing beliefs and opinions; however, less is known about the impact of narrative explanations on objective human decision-making performance. Here we conduct a large-scale human behavioral experiment to evaluate decision-making performance with LLM-generated narrative explanations of varying persuasiveness. We found the degree of persuasiveness, or lack thereof, for LLM-based explanations did not meaningfully impact decision accuracy over a simple AI prediction alone, in agreement with typical results with explainable AI based on feature importance. We found evidence that narratives increased reliance on AI, but both when the AI prediction was correct and incorrect. Exploratory analyses also indicated that the more persuasive narratives may have had a detrimental effect on decision response times and the ability to discriminate between a correct and incorrect AI prediction. Overall, this work indicates that including narrative explanations with AI predictions may involve tradeoffs for decision-making performance, and more work is needed to determine how and when narrative explanations impact human decision-making.
Laura R. Marusich, Mary Grace Kozuch Dhooghe, Jonathan Z. Bakdash +1
LLM-powered chatbots are increasingly embedded in everyday workflows, raising sustainability concerns due to their energy use. Most mitigation strategies emphasize model or infrastructure efficiency, while the user-interface (UI) layer remains underexplored despite its potential to shape interaction behavior. We investigate whether sustainability-oriented UI interventions can increase users' energy awareness and encourage more energy-responsible chatbot use without reducing usability. We first conducted a baseline survey with 77 participants to assess awareness and receptiveness to intervention concepts. Guided by prior work on persuasive technology and choice architecture, we implemented a web-based chatbot prototype with a three-mode switch (Energy-efficient, Balanced, Performance), per-response energy feedback, pre-send energy estimates, a usage metrics dashboard, and energy analogies. We then evaluated the prototype in a five-day field study with 11 participants. In the baseline survey, 94.8% of respondents reported at least some awareness of AI energy use, yet 88.3% misestimated actual consumption. Although concern about environmental impact was high, only 39.0% indicated willingness to accept a performance trade-off for lower energy use. In the field study, Energy-efficient mode accounted for 55.8% of logged prompts, while 90.9% self-reported actively choosing Eco-mode when high accuracy was not required. Participants did not reduce prompt length, suggesting mode switching as the primary behavioral mechanism. Sustainability-oriented UI interventions can improve awareness and support more energy-responsible interaction patterns in LLM chatbots. These effects are best interpreted as behavioral and model-based estimates that complement backend efficiency work, and the provided prototype and replication package support further research on energy-aware conversational AI design.