Personalized agents are increasingly applied to assist users across a wide range of tasks. Effective personalized assistance requires not only retrieving explicit facts from past interactions stored in agent memory, but also inferring abstract personal characteristics. However, existing memory benchmarks primarily evaluate whether an agent can retrieve information explicitly stated in conversational histories, failing to provide an effective assessment of deeper user understanding. In this work, we propose Setoka, a benchmark for evaluating memory-augmented personalized agents with hierarchical user understanding from heterogeneous data. Grounded in theories from cognitive and personality psychology, Setoka defines four levels of user understanding, i.e., semantic memory, episodic memory, behavior pattern, and personality trait. Moreover, to enable realistic yet privacy-preserving evaluation, we design a psychometrics-based pipeline that synthesizes diverse, coherent heterogeneous user data and queries at scale. Finally, we leverage Setoka to evaluate 3 language models combined with 5 memory systems for 10 synthetic users. Our comprehensive evaluation reveals that while existing systems perform well on semantic memory retrieval, their performance declines on episodic memory. Moreover, when dealing with behavior pattern and personality trait understanding tasks that require integrating heterogeneous and fragmented information dispersed over time, performance declines even further. These findings demonstrate that user understanding cannot be handled by simple fact retrieval, motivating the design of memory mechanisms for cross-source integration and abstraction over long-term user behavior.
Personalized agents that interact with users over long periods must maintain persistent memory across sessions and update it as circumstances change. However, existing benchmarks predominantly frame long-term memory evaluation as fact retrieval from past conversations, providing limited insight into agents' ability to consolidate memory over time or handle frequent knowledge updates. We introduce Memora, a long-term memory benchmark spanning weeks to months long user conversations. The benchmark evaluates three memory-grounded tasks: remembering, reasoning, and recommending. To ensure data quality, we employ automated memory-grounding checks and human evaluation. We further introduce Forgetting-Aware Memory Accuracy (FAMA), a metric that penalizes reliance on obsolete or invalidated memory when evaluating long-term memory. Evaluations of four LLMs and six memory agents reveal frequent reuse of invalid memories and failures to reconcile evolving memories. Memory agents offer marginal improvements, exposing shortcomings in long-term memory for personalized agents.
LLM agents increasingly act as personal assistants that must remember a user's profile over months: who they are (attributes), what they routinely do (habits), and what they prefer (preferences), and keep it updated as jobs, routines, and tastes drift. Existing benchmarks evaluate this "memory" ability through short, simplified interactions, missing three core properties of real behavior: the profile is heterogeneous, with attributes, habits, and preferences evolving on different timelines; changes are driven by external context such as seasons and life events; and evidence is rarely stated explicitly, instead scattered across many small actions in different apps that a memory system must infer from. We introduce DynamicMem, a synthetic benchmark that constructs 15 months of activity per user, providing long-term multi-app data that real users' privacy keeps out of reach. It provides user-consistent trajectories averaging 2.2M tokens and 1,772 grounded events per user across 16 applications such as e-commerce, fitness, and social platforms. The profile evolves over this period and is never given explicitly: each attribute, habit, or preference must be inferred from small signals scattered across apps. We evaluate at five quarterly checkpoints to track how systems scale as history grows. Benchmarking five representative systems exposes problems a single accuracy score hides: (i) profile reconstruction degrades with history length while service-task accuracy stays flat, despite both drawing on the same memory; (ii) no system both keeps facts that stay true and replaces facts that change, with errors clustering on preferences and on naming the exact referent; and (iii) over 93% of failures trace to what the memory retrieves, not to the model writing the answer, so the largest room for improvement lies in memory itself. Code: https://wenyaxie023.github.io/DynamicMem/
Persistent LLM agents require memory representations that make the formation of person understanding explicit across long term interaction. Existing agent memory methods emphasize information retention and retrieval, yet give limited account of how accumulated interaction evidence is abstracted into person understanding. We view this process as schema formation, where situated evidence is abstracted into reusable patterns and stable person level claims. We introduce PersonaTree, a structured lifecycle memory framework that realizes this view as a three level persona tree with explicit support paths from evidence to claims. PersonaTree maintains the tree through conservative writing, confidence guided consolidation, and query conditioned path retrieval, returning only the evidence depth required by each query. Across six person understanding and persistent memory benchmarks with three answer backbones, PersonaTree ranks first in 12 of 18 compact scores and reaches the top two in 16 settings. Ablations show that hierarchy improves abstract person understanding on KnowMe, while support path retrieval improves RealPref alignment under a comparable context budget.