PTCG: Persona-guided Tree-based Counterargument Generation

AI-generated counterspeech offers a scalable and effective strategy to mitigate online toxicity by promoting more constructive dialogue. Yet, existing approaches adopt a generic, one-size-fits-all paradigm, overlooking the conversational context and characteristics of the targeted users. Here, we propose and evaluate multiple strategies for generating contextualized counterspeech that is adapted to the moderation setting and personalized to the moderated user. In detail, we explore a range of configurations that integrate different forms of contextual information and fine-tuning techniques. We conduct a comprehensive evaluation combining quantitative indicators with a pre-registered, mixed-design crowdsourcing experiment. To ensure robustness, we implement algorithmic measures of counterspeech quality based on ROUGE, BLEU, and BERTScore, observing overall consistent results across metrics. Furthermore, we analyze which characteristics of both the generated counterspeech and the moderated toxic message most strongly influence perceived persuasiveness, yielding insights into how contextualized interventions can be made more effective. Our findings show that personalization can be effective, but not uniformly so. Lightweight strategies combining conversational context and user history improve perceived adequacy and persuasiveness, whereas several other contextualization strategies degrade human-perceived counterspeech quality. Taken together, these results provide actionable directions for developing more personalized, effective, and responsible counterspeech systems, ultimately advancing human-AI collaboration in online content moderation.

Counterspeech effectively neutralizes the impact of online hate. Although prior work explores automated counterspeech generation, it largely emphasizes stylistic control while treating hate speech as homogeneous, overlooking that distinct forms of abuse require fundamentally different counterspeech strategies. To address this gap, we introduce FIRE (Factuality Informed Multi-Agent Reasoning Framework) that first decomposes hate speech into one of the five distinct categories (misinformation, stereotype, conspiracy, dehumanizing, non-factual), and then maps it to a targeted counterspeech style. To facilitate FIRE, we curate FactualCS, a novel dataset of $4,784$ instances that provides the annotations regarding hate categories, reasoning traces, and evidence mappings, which are critical elements for grounded generation that are missing in prior work. A comprehensive evaluation across $28$ baseline configurations demonstrates that FIRE significantly surpasses existing methods, despite using compact agents ($<$2B). FIRE achieves a $\sim$ $12 \%$ and $\sim$ $11 \%$ improvements in factual and category-specific accuracy respectively, while simultaneously reducing toxicity by $\sim$ $11 \%$ relative to the strongest baselines. Further human evaluation confirms that responses generated by FIRE are significantly preferred over the strongest baselines, underscoring its effectiveness for real-world deployment. These findings show that decomposing the underlying intent of hate speech is essential for generating safe, effective, and contextually precise counterspeech.

Multi-agent debate frameworks have been shown to improve large language model performance in convergent tasks, but they are currently optimized in a way that heavily favors final output accuracy rather than stability of the process. During long-horizon exchanges reactive systems under sustained perturbations often experience logic degradation, argument repetition, and role drift. To structurally prevent the identity loss and maintain the process fidelity, we introduce Knowledge-Grounded Counterfactual Reasoning (KG-CFR), a dual-stage architecture that enforces a strict separation of concerns between a private, retrieval-augmented planning buffer, and a public execution layer. We assess this system in Dynamic Resource Allocation under Uncertainty (DRAU), a dedicated 1v1v1 environment, introducing diversity as distinct from standard debate settings. Over 270 completely factorial crisis simulation trajectories with stochastic environmental shocks, KG-CFR prevents judge-detected critical post-shock degradation (defined as a quality shift, $Δ\le -0.20$) in more than 95% of perturbed runs, increasing the overall argument quality from 0.694 to 0.822. Our primary contribution is the demonstration of architectural decoupling being an important factor of systemic resilience enhancement under sustained pressure without quality loss. Furthermore, we introduce custom vector metrics for discourse divergence and plan-execution alignment that provide strong, directionally consistent evidence of operational stability. Our ablation experiments suggest that the proper doctrinal grounding can be an equally important factor for argument quality, as the prospective planning. KG-CFR, according to our initial metric evaluations, reduces semantic looping, by preserving the agent's consistency with the original plan.