Beyond Scene Description: Multi-Agent Orchestration for Non-visual Access to Virtual Worlds

Assistive agents for Blind and Visually Impaired (BVI) users require accessibility alignment as a first-class design objective. Despite rapid progress in agentic AI, most systems are designed and evaluated under assumptions of sighted interaction, low-cost verification, and tolerable trial-and-error, leading to systematic failures in assistive scenarios that cannot be resolved by model scaling or post-hoc interface adaptations alone. Drawing on an analysis of 778 assistance task instances from prior work, we show that current agentic AI remain prone to failure in assistive scenarios due to mismatches between sighted-user design assumptions and the verification, risk, and interaction constraints faced by BVI users. We argue that accessibility should be treated as an alignment problem rather than a peripheral usability concern. To this end, we introduce accessibility alignment and propose a lifecycle-oriented design pipeline for accessibility-aligned assistive agents, spanning user research, system design, deployment and post-deployment iteration. We conclude that BVI-centered assistive tasks provide a critical stress test for agentic AI and motivate a broader shift toward inclusive agent design.

Blind and low-vision users often face challenges when locating and physically acquiring objects in unfamiliar indoor environments. Existing vision-language-model-based assistants can provide semantic descriptions but may introduce latency, hallucinations, and guidance that is poorly aligned with embodied action. We present Touvigation, a hands-free object acquisition system that combines vision-language understanding with persistent local spatial modeling to provide low-latency, body-relative guidance. Drawing on formative interviews with eight blind and low-vision participants, we design a multi-stage guidance framework that adapts spatial references as users transition from orienting, to walking, to reaching and tactile verification. We evaluated Touvigation with 12 blind and low-vision participants against a multimodal large-language-model assistant and unassisted search. Touvigation achieved 100% task success, compared with 58% for the multimodal assistant and 85% for unassisted search, while reducing completion time and cognitive workload. Our findings demonstrate how persistent spatial grounding and adaptive embodied guidance can improve object acquisition for blind and low-vision users.

Visually impaired individuals (VIIs) encounter significant daily challenges due to limited access to visual information. Although Multimodal Large Language Models (MLLMs) have achieved impressive results on general vision and language tasks, their practical utility in real-world blind assistance still remains largely underexplored. To fill this gap, we introduce VIABench, a comprehensive video benchmark specifically designed to evaluate MLLMs in Visually Impaired Assistance scenarios using first-person videos recorded or shared by VIIs themselves. VIABench defines three core tasks, each targeting a distinct requirement in visual assistance. Proactive Reminder: Assesses the model's ability to interpret ongoing video content while proactively anticipating and verbally describing upcoming navigation-critical events; Visual Question Answering (VQA): Evaluates the model's capacity to answer user-posed questions about the environment or objects within the video; Vision-Guided Interaction: Tests context-aware reasoning to accomplish intentional interactions between user and environment. To ensure a robust and fair evaluation, we propose a rigorous benchmarking pipeline that supports both online (real-time) and offline settings. Our experiments demonstrate that current MLLMs still struggle to deliver comprehensive support for VIIs, especially in the Proactive Reminder task, which demands accurate anticipation and real-time responsiveness. We hope VIABench will drive future research toward developing customized MLLMs for real-world assistance, ultimately improving navigation and interaction experiences for visually impaired individuals. Code and data will be released at https://github.com/MCG-NJU/VIABench.