quant-phSep 19, 2026

From IceCube to IT-Sphere: A Hybrid Quantum-Classical GNN for Banking IT Root Cause Analysis

Authors: Antonio Greco, Riccardo Paoletti, Roberto Cappuccio, Mario Onorato

Organizations: Department of Physical Sciences, Earth and Environment (DSFTA), University of Siena, Siena, Italy · Istituto Nazionale di Fisica Nucleare (INFN), Pisa, Italy · IBM Consulting—Promontory, IBM Industry Diamond, Banking & Financial Markets, Milan, Italy

Abstract

We present Hybrid Quantum Root Cause Analysis (HQ-RCA), an industrially grounded workflow for root cause analysis in banking IT operations, built on a hybrid Quantum Graph Neural Network (QGNN): the classical backbone of DynEdge (the IceCube neutrino-reconstruction GNN, which we call standalone DynEdge), with its classification head replaced by a Variational Quantum Circuit (VQC). On 13 months of anonymised IT data (13k alarm clusters) from a major European bank, the hybrid QGNN matches standalone DynEdge -- the strongest classical baseline -- on F1F_1, while standalone DynEdge leads the ranking metrics. A readout-sensitivity and layout-robustness study, analysed via Dimensional Expressivity Analysis (DEA), shows that the effective parameter dimensionality (rank) of the quantum observable has no measurable correlation with F1F_1; we therefore keep the simplest readout ⟨Z0⟩\langle Z_0\rangle (the Pauli-ZZ expectation on the first qubit), which in the deployed layout is rank-1, collapsing optimisation to a 1-D problem solvable by a gradient-free grid scan. Execution on IBM Heron r2 (no error mitigation) shows this gradient-free readout is executable on NISQ hardware after threshold recalibration.

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