Dialogue Generation for Conversational Recommendation Using User Search Interactions and Knowledge Graphs

Training conversational recommender systems (CRS) requires extensive dialogue data, which is challenging to collect at scale. To address this, researchers have used simulated user-recommender conversations. Traditional simulation approaches often utilize a single large language model (LLM) that generates entire conversations with prior knowledge of the target items, leading to scripted and artificial dialogues. We propose a reference-free simulation framework that trains two independent LLMs, one as the user and one as the conversational recommender. These models interact in real-time without access to predetermined target items, but preference summaries and target attributes, enabling the recommender to genuinely infer user preferences through dialogue. This approach produces more realistic and diverse conversations that closely mirror authentic human-AI interactions. Our reference-free simulators match or exceed existing methods in quality, while offering a scalable solution for generating high-quality conversational recommendation data without constraining conversations to pre-defined target items. We conduct both quantitative and human evaluations to confirm the effectiveness of our reference-free approach.

Real-world recommendation scenarios are commonly grounded in shared physical environments during user-recommender interactions. This motivates situated conversational recommendation (SCR), a complex task requiring recommender assistants to jointly reason over dialogue history, co-observed scenes, and in-scene item attributes. However, current approaches struggle with this setting due to two intertwined challenges: accurately understanding situated user preferences throughout the conversation and generating responses that simultaneously satisfy user needs and grounded situations. To this end, we propose Re2A, a framework that formulates SCR as a structured reason-then-align process. We introduce rubric-based preference reasoning, which uses automated rubrics to guide the model toward producing explicit preference states. Based on these states, we propose a preference-conditioned optimization to align response generation with dual objectives: user preference satisfaction and situation consistency. Extensive experiments on two SCR datasets demonstrate that Re2A consistently outperforms state-of-the-art methods, delivering more precise, context-aware conversational recommendations. Our code is available at https://github.com/DongdingLin/Re2A.

Conversational recommendation agents are a new paradigm for content discovery, enabling users to express complex intents through natural language (e.g., "recommend Italian indie artists I haven't heard before"). A central challenge in building such agents is optimizing agent planning -- deciding how to select, sequence, and invoke tools -- particularly in cold-start settings where real user interactions are not yet available. We introduce a pipeline for multi-turn synthetic data generation and a self-improvement loop to address this challenge. The synthetic data pipeline transforms single-turn prompts into realistic multi-turn conversations, enabling systematic evaluation before launch. The self-improvement loop combines variance-based contrastive optimization with iterative refinement through a coding agent, automatically identifying and fixing planning and tool-use errors. Our approach improves quality by +8% on top of a highly optimized manual prompt. The system has been productionized and significantly accelerated iteration cycles for the launch of a conversational recommendation agent at Spotify. Online A/B tests demonstrate its effectiveness, with +14% user listening, +5% increase in weekly active users, and a 5% reduction in skip rate compared to a prior experience supporting only session refinement. This work provides a practical framework for accelerating the development of conversational recommendation agents in industry.