Sep 14, 2026 · cs.LGJ/K move · Enter open · S save
Joydeb Kumar Sana, Subrata Chakraborty, M M Manjurul Islam
Customer churn is one of the major issues in the telecommunication industry. To predict customer churn, conventional centralized machine learning approaches have been widely used. This centralized approach requires customer data to be stored in a central repository, which raises privacy concerns and may violate data protection regulations. Federated learning addresses this problem by allowing multiple telecom operators to collaboratively train a global model without transferring their raw customer data. However, real-world customer data are often heterogeneous (non-IID), which may negatively affect the performance of standard federated learning. Trained models can also suffer from privacy attacks. To address those issues, we propose a Differentially Private (DP) based Federated Proximal optimization (FedProx) framework. All experiments were performed on two publicly available telecom churn datasets. We trained Federated Averaging (FedAvg), DP-FedAvg, FedProx, and the proposed DP-FedProx framework. For baseline comparison, we also used several centralized and local models. To evaluate the models, we employed seven widely used evaluation metrics. The experimental results show that the FedProx based models consistently outperform the FedAvg based models. Compared with the best centralized model, the proposed DP-FedProx framework achieves competitive prediction performance with only a small reduction in accuracy while providing privacy guarantees. To explain our model, we conducted SHAP analysis which shows that DP-FedProx method priorities revenue group features. These results indicate that the proposed DP-FedProx framework provides a practical balance between prediction performance and data privacy protection.