Indonesian E-Commerce Reviews

The study of opinion dynamics in social networks is one of the key challenges in computational social science with direct relevance to understanding political polarization, misinformation, and health responses. Current approaches focus on simplified mathematical models that ignore linguistic and contextual factors related to belief updates or use Large Language Model (LLM)-based simulations that have not been validated against real data. We present a framework based on the concept of a digital twin to simulate opinion dynamics in social networks. The approach fills the gap by cloning a real-world Twitter network, assigns a set of attributes for agents (such as persona, emotions, centrality, stubbornness, and influence), and employs Mistral-7B to perform opinion update based on memory and social exposure. To evaluate the proposed approach, we validate it against two real Twitter datasets (COVID-19 discourse and U.S elections 2020). The results show that the capability of the proposed framework reproduces opinion trajectories and reduces individual prediction error by more than 50% compared to the best-performing classical baseline (Mistral-7B achieves Mean Absolute Error (MAE) = 0.150 and 0.121 on the COVID-19 and US Election 2020 datasets, respectively). We observe similar improvements in structural alignment (Delta_r = 0.120 and 0.180) and polarization dynamics (Delta_Var = 0.106 and 0.115) on the two datasets, respectively. Additionally, the ablation studies confirm that agent attributes, memory, and social exposure all contribute to the framework's predictive fidelity in reproducing opinion trajectories, with agent attributes being the most critical contributor. Overall, our results demonstrate that grounding Mistral-7B within empirically cloned interaction networks produces a realistic simulation framework capable of reproducing complex social dynamics.

Rapid extraction of structured information from social media is important for humanitarian response, yet existing disaster tweet resources mainly provide document-level category labels without span-level entity annotations. We introduce HUMAID-NER, the first named entity recognition dataset built on the HumAID benchmark, containing 60,000 English disaster tweets annotated in BIO format across ten operationally motivated entity types and yielding approximately 175,000 labelled entity spans. Annotations are generated through a reproducible three-stage hybrid pipeline combining a spaCy transformer model, disaster-domain EntityRuler patterns, and structured regular expressions with priority-based overlap resolution. We also propose a joint multitask learning framework that performs disaster-specific named entity recognition and humanitarian event classification using a shared RoBERTa-large encoder. To reduce task conflict during joint training, the model uses homoscedastic uncertainty weighting with learnable task parameters and a two-stage training schedule that freezes the lower 18 of 24 encoder layers in the second stage. On the HUMAID-NER validation set, the proposed system achieves NER span micro-F1 of 0.841 and classification macro-F1 of 0.761 simultaneously. A real-time web dashboard demonstrates end-to-end deployment. The dataset, models, and pipeline code are released to support reproducibility and future crisis informatics research.

Publicly available Arabic datasets for target-specific stance detection remain limited, particularly for evaluating cross-target generalization. This paper presents the Mawqif-XT, consisting of 996 manually annotated Arabic tweets collected from three public targets: Women Driving, E-Cars, and Trimester System. Each tweet is annotated with stance, sentiment, and sarcasm labels following the original Mawqif annotation scheme. The released extension is intended as a held-out evaluation set for assessing model generalization to both semantically related and previously unseen targets, while the original Mawqif dataset is used for training and development. In addition, we establish baseline results using several Arabic and multilingual transformer models, as well as zero-shot large language models (LLMs), to facilitate reproducible evaluation. Together with the original Mawqif dataset, the Mawqif-v2 Extension provides a benchmark for evaluating cross-target generalization in Arabic stance detection.

Online social networks increasingly expose people to users who propagate discriminatory, hateful, and violent content. Young users, in particular, are vulnerable to exposure to such content, which can have harmful psychological and social repercussions. Given the massive scale of today's social networks, in terms of both published content and number of users, there is an urgent need for effective systems to aid Law Enforcement Agencies (LEAs) in identifying and addressing users that disseminate malicious content. In this work we introduce IMMENSE, a machine learning-based method for detecting malicious social network users. Our approach adopts a hybrid classification strategy that integrates three perspectives: the semantics of the users' published content, their social relationships and their spatial information. Such contextual perspectives potentially enhance classification performance beyond text-only analysis. Importantly, IMMENSE employs an inductive learning approach, enabling it to classify previously unseen users or entire new networks without the need for costly and time-consuming model retraining procedures. Experiments carried out on a real-world Twitter/X dataset showed the superiority of IMMENSE against five state of the art competitors, confirming the benefits of its hybrid approach for effective deployment in social network monitoring systems.

Research on political polarization on social media depends on the ability to reliably measure partisanship in user-generated content. However, existing approaches are typically tailored to platform-specific properties, such as structural affordances or linguistic conventions, which hurts generalizability across platforms. This limitation is increasingly consequential as the social media ecosystem fragments and fringe, alt-tech platforms emerge alongside mainstream ones. We propose a text-based, platform-portable methodology for measuring political partisanship in social media posts, anchored by an external news-credibility signal. Posts are embedded using a transformer-based sentence encoder and clustered into topic groups, which are labeled using the aggregated AllSides media bias scores of cited news outlets. A partisanship axis is then constructed in the embedding space as the difference between centroids of oppositely labeled clusters, and individual posts are scored by projection onto this axis. We apply the method to a corpus of approximately 1.3 million posts collected from Bluesky and Truth Social during the six months preceding the 2024 U.S. presidential election, providing the first cross-platform comparison of partisanship distributions on these two ideologically asymmetric platforms. The resulting partisanship scores correlate significantly with held-out AllSides media bias scores both in-distribution and out-of-distribution on an independent Twitter corpus, and recover within-platform partisan dynamics that platform identity alone cannot explain.

The rapid integration of artificial intelligence (AI) and generative AI (GenAI) into education presents significant opportunities to enhance teaching and learning, while raising ethical concerns about the responsible use of these technologies in educational settings. Understanding how the public perceives and debates these issues is increasingly important for educators, institutions, and policymakers seeking to integrate AI responsibly and equitably. Social media platforms, where such debates unfold frequently and at scale, offer a valuable lens for capturing large-scale, real-time public reactions to key developments as they emerge. In this study, we analyse five years (2019-2024) of discourse on Twitter (now X) to trace the evolving public conversation around AI ethics in education, paying particular attention to the release of ChatGPT as a pivotal moment that reshaped the nature and tone of that discourse. Using BERT-based topic modelling and SetFit sentiment analysis to identify dominant themes and track sentiment over time, we find that the discourse has been predominantly positive across the observation period, with negative sentiment concentrated around specific ethical controversies. More recently, anxieties about academic integrity and the broader implications of generative AI have come to dominate the conversation. Rather than reflecting a polarized debate, public discourse appears pragmatic and largely receptive to AI integration, though accompanied by growing calls for ethical oversight and institutional accountability. By providing a longitudinal account of public sentiment surrounding AI ethics in education, this study informs educators, institutions, and policymakers an empirically grounded understanding of public expectations, informing the development of responsible, transparent, and equitable approaches to AI integration across educational contexts.

In this age of social media, sites like Twitter have become meeting places for people to share their views and feelings on a wide range of issues and current events as they unfold in real time. Sentiment analysis, a critical application of NLP, has become indispensable due to the massive influx of user-generated content, enabling the extraction of meaningful insights from the opinions and emotions expressed in textual data. Sentiment analysis on Twitter employs sophisticated computational techniques to categorize tweets into positive, negative, or neutral sentiments. This method not only examines individual expressions but also analyzes vast databases related to specific subjects or events. By spotting these emotions, machine learning models help improve public opinion interpretation and trend forecasting. This paper examines the effectiveness of various machine learning and deep learning approaches. Designed for this use, the system evaluates logistic regression, random forest, naïve bayes, gradient boosting, and LSTM networks, among other algorithms applied in sentiment classification. This work identifies the optimal sentiment analysis model using a Kaggle Twitter dataset that has been preprocessed through tokenization, lemmatization, and stopword elimination. Emphasizing the better performance of the LSTM approach, the model attained a training accuracy of 90.98%, a testing accuracy of 80.00%, and a micro-average ROC- AUC score of 0.92. These results show that the model outperforms conventional machine learning techniques in capturing contextual and sequential textual aspects.

On social media, many users actively push back against false claims. Understanding who pushes back and how they do so matters, as this corrective activity is central to how misinformation is contested. We study this counter-misinformation ecosystem at scale: applying a domain-specific NLI model from our prior work to a large corpus of COVID-19 tweets, we classify 264,737 posts as supporting or opposing false claims and compare 23 user- and text-level features across the two groups. Contrary to the dominant assumption that negative emotion is a signature of falsehood, we find that anti-misinformation posts are more emotionally negative than pro-misinformation posts, with higher levels of anger, disgust, and sadness. These differences are modest in magnitude but consistent in direction across the negative emotions. We also find that posts opposing misinformation tend to come from more established users, i.e., older accounts, more followers, and higher listed counts.

Zero-shot tweet-level stance detection confronts two primary challenges: (1) mitigating the context sparsity inherent in short texts, and (2) establishing the relevance between implicit targets and textual content. While existing methods primarily focus on incorporating external knowledge, they neglect the intrinsic semantic cues embedded within key intra-textual entities. Furthermore, current models exhibit limited capability in determining the relevance of unseen targets to the given text, thereby struggling to differentiate between "neutral" and "irrelevant" stance labels. To address these issues, we first construct a four-class, multi-topic Japanese tweet dataset. To our knowledge, this is the first Japanese tweet-level dataset for stance detection. We then propose KIRP, a zero-shot stance detection framework. It integrates external knowledge with entity reorganization for data augmentation and employs prompt chaining for reasoning. Specifically, the framework incorporates knowledge graphs to supplement and reorganize key textual entities, while reflective Chain-of-Thought (CoT) reasoning extracts and validates implicit targets. To better distinguish "neutral" from "irrelevant" labels, we adopt stance-aware contrastive learning to capture discriminative features and design a three-layer iterative prototype network for fine-grained classification. Experimental results on SemEval-2016, WT-WT, and KIRP-D show that KIRP achieves state-of-the-art performance. KIRP obtains F1 scores of 84.05% (three-class) on SemEval-2016, and 84.99% and 79.18% (four-class) on WT-WT and KIRP-D, respectively.

Sentiment analysis in Twitter datasets is important because it enables monitoring public opinion on products and analysis of political and social movements. One critical step is preprocessing: the automated processing of text for machine learning algorithms. Preprocessing plays a critical role in reducing noise and improving efficiency. However, little research has systematically examined the order in which preprocessing techniques are implemented. We find that, when accounting for order, spelling correction is the least impactful preprocessing technique, whereas tokenisation is the most impactful. Stemming and stop-word removal are interchangeable, and it is better to remove stop words without removing negation. The best order for applying the preprocessing techniques was tokenisation, text cleaning, stemming, and then stopword removal. Our results provide a systematic approach for practitioners to deploy preprocessing to improve model output without the costly preprocessing exploratory phase.

Computational mental health research has predominantly centered on English-speaking populations, leaving Arabic-language discourse comparatively under-examined. We present an exploratory computational study of 8,147 tweets from 607 users classified by a GPT-4.1 personal-disclosure pipeline as likely lived-experience authors in three condition-specific Arabic-language X (formerly Twitter) Communities. We focus on discourse related to borderline personality disorder (BPD), bipolar disorder, and ADHD, and characterize community-associated linguistic patterns using a multi-domain cultural keyword framework. The results suggest that in this corpus, Bipolar tweets contain more religious and medical vocabulary, BPD tweets contain more relational, identity, and emotional-distress vocabulary, and ADHD tweets more often focus on practical symptoms and medication management. We treat these patterns as hypothesis-generating rather than confirmatory because the corpus is imbalanced across conditions, some subcorpora are temporally concentrated, and the keyword framework is an initial operationalization rather than a validated measurement instrument. The paper contributes a reusable LLM-assisted personal-disclosure pipeline and an exploratory cultural keyword framework for Arabic mental health discourse.

Stance detection on social media is challenging due to short, noisy, and context-dependent language. While large language models (LLMs) show zero-shot generalization, they are typically prompted without contextual information, which limits their ability to interpret ambiguous posts. In this work, we systematically investigate the impact of incorporating real-world (e.g., user biographies), derived (e.g., political party), and LLM-generated (e.g., target descriptions) contextual features into zero-shot prompting for stance detection on Twitter. Our evaluation spans four benchmark datasets, including a new high-quality German Twitter stance dataset. Across multiple LLMs, we find that integrating contextual information improves performance, but only under specific conditions. LLM-generated target descriptions consistently enhance accuracy, while other user metadata has mixed or even detrimental effects. Notably, we show that the inclusion of other tweets by the same user, often beneficial in supervised learning, can impair performance due to input noise. Our qualitative analysis reveals that LLMs struggle to distinguish task-specific useful information from irrelevant context. Our findings highlight both the promise and challenges of prompting with context information in noisy real-world settings. We publish code and data at this \href{https://github.com/tilmanbeck/stance-context-twitter}{page}.

While social media platforms, such as Twitter, provide a medium for large-scale opinion sharing during news events, it is manually impossible for individuals or media agencies to process the vast volume of content to identify key viewpoints. In order to resolve this, several automatic summarization techniques have been proposed to condense large collections of tweets into concise and informative summaries. However, these algorithms do not explicitly consider demographic fairness. Several existing research works have developed automated summarization approaches that can provide a holistic overview of the key aspects and major opinions shared on social media platforms related to a news event. However, these approaches do not explicitly consider different forms of demographic representation, such as gender, which can lead to biased summary representation. In this paper, we propose EquiSumm, which considers the gender aspect of the shared opinion to generate a summary, and our experimental analysis on two major datasets indicates the performance effectiveness with respect to existing research works.

We present ArabDiscrim, a decade-long lexical resource and corpus of 293K public Arabic Facebook posts (2014--2024) discussing racism and discrimination. Unlike existing Twitter-centric datasets, ArabDiscrim integrates platform-native engagement signals, including reactions, shares, comments, and page metadata, enabling joint analysis of language and audience response. The resource includes 200 curated terms (100 racism-related and 100 discrimination-related) with morphological regex families (13+ inflections per lemma), and 20 discrimination axes capturing identity-based grounds for unequal treatment. It also provides explicit attribution patterns. Released under a restricted research-use license for ethical compliance with platform terms, ArabDiscrim supports weak supervision, axis-aware sampling, and platform ecology research. By bridging lexical depth and ecological validity, it establishes a foundation for fairness-oriented, platform-aware Arabic NLP.

LLMs have demonstrated exceptional proficiency in a wide range of NLP tasks. However, a notable gap remains in practical data analysis scenarios, particularly when LLMs are required to process long sequences of unstructured documents, such as news feeds or, as specifically addressed in this paper, social media posts. To empirically assess the effectiveness of LLMs in this setting, we introduce a question-based evaluation framework comprising 470 manually curated questions designed to evaluate LLMs' semantic understanding and reasoning abilities over aggregated text data. We apply our benchmark on diverse Twitter datasets covering various NLP tasks, including sentiment analysis, hate speech detection, and emotion recognition. Our results reveal that the performance depends heavily on input scale and the complexity of the data sources, declining noticeably in multi-label or target-dependent scenarios. In addition, as task complexity increases, performance drops progressively from basic semantic existence identification to more demanding operations such as comparison, counting, and calculation. Furthermore, as the input size grows beyond 500 instances, we identify a common limitation across LLMs, particularly Open-weights models: performance degrades substantially, especially on numerical tasks. These findings highlight critical architectural bottlenecks in current LLMs for performing rigorous quantitative analysis over large text collections.

This paper presents a compact three-class sentiment analysis study for Indonesian social media text. The task is formulated with positive, negative, and neutral outputs derived from a fine-grained emotion dataset. The proposed practical baseline combines TF--IDF text features, three lightweight numeric metadata features, and a balanced multinomial Logistic Regression classifier. For comparison, the study also includes a neural baseline using a two-layer multilayer perceptron (MLP) over the same hybrid feature representation. The dataset originally contains 732 rows and 191 fine-grained emotion labels; after cleaning, deduplication, and label remapping, 707 samples remain with an imbalanced distribution of 459 positive, 188 negative, and 60 neutral instances. Experimental results show that the Logistic Regression deployment model reaches 0.8028 accuracy, 0.8003 weighted F1, and 0.7276 macro F1, while project documentation reports a higher-accuracy but non-production MLP baseline. These findings indicate that careful preprocessing, interpretable feature engineering, and class balancing remain competitive for small Indonesian sentiment datasets, whereas the neural baseline is better treated as a comparative experiment than as the default deployment model.

This paper compares a PyCaret AutoML branch and a CNN-BiLSTM branch for binary hate speech detection on Indonesian Twitter using the HS label from the corpus of Ibrohim and Budi. Both branches share the same preprocessing pipeline so that the comparison reflects modelling differences rather than inconsistent data preparation. The conventional branch uses TF-IDF with a lexicon-based abusive-word count, whereas the neural branch learns dense token representations and captures both local phrase patterns and bidirectional context. The benchmark is built from the released 13,130-row annotation table, whose HS label yields a 58:42 class ratio. On the held-out split, CNN-BiLSTM achieves the best result with 83.8% accuracy, 79.8% precision, 82.7% recall, and 81.2% F1-score. Within the PyCaret branch, Random Forest is the strongest conventional model with 77.2% accuracy and 77.0% F1-score. The neural branch therefore improves accuracy by 6.6 points and F1-score by 4.2 points. Exploratory corpus analysis, learning curves, and confusion matrices show that the dataset is short-text, moderately imbalanced, and still difficult because many decisions depend on local lexical cues plus short contextual composition. The study concludes that PyCaret AutoML is an effective conventional benchmarking framework, whereas CNN-BiLSTM is the stronger end model for the reported benchmark setting.

The exponential growth of e-commerce platforms in Indonesia has generated a massive volume of user-generated product reviews. Analyzing the sentiment of these reviews is critical for measuring customer satisfaction and identifying product issues at scale. This paper benchmarks traditional Machine Learning (ML) approaches against a Transformer-based Deep Learning model for a three-class sentiment analysis task (positive, neutral, negative) on the Tokopedia Product Reviews 2025 dataset. We implemented Term Frequency-Inverse Document Frequency (TF-IDF) feature extraction coupled with three algorithms: Logistic Regression, Linear Support Vector Machine (SVM), and Multinomial Naive Bayes as robust baselines. Subsequently, we fine-tuned the IndoBERT model (indobenchmark/indobert-base-p1) for contextual sequence classification. To computationally address the severe class imbalance inherent in e-commerce feedback, we applied balanced class weights for the baseline models and engineered a custom weighted cross-entropy loss function within the IndoBERT training loop, following the broader motivation of imbalanced-learning research. Our comprehensive evaluation using Accuracy, Macro F1-score, and Weighted F1-score revealed that the traditional Linear SVC model significantly outperformed the IndoBERT model in our experimental setup, achieving an Accuracy of 97.60% and a Macro F1-score of 0.5510, compared to IndoBERT's 88.70% and 0.5088. Detailed analysis indicates that this performance gap was primarily driven by discrepancies in the data sampling regimes, where baselines utilized the full corpus while the Transformer was constrained to a sampled subset. Finally, we demonstrate the practical viability of our pipeline by deploying the final sentiment classification model as an interactive Gradio web application.

This study presents a comparative analysis between two primary approaches in Natural Language Processing (NLP): Machine Learning (ML) utilizing the PyCaret AutoML framework, and Deep Learning (DL). The evaluation is conducted on a sentiment analysis task using an Indonesian e-commerce review dataset sourced from Hugging Face. The dataset, consisting of 15,000 samples, is partitioned into training, validation, and testing sets. The ML experiments compare LightGBM, Logistic Regression, and Support Vector Machine (SVM) algorithms, whereas the DL experiment implements a Bidirectional Long Short-Term Memory (BiLSTM) architecture. The experimental results demonstrate that the BiLSTM model outperforms all ML models, achieving an accuracy of 98.87% and an F1-Score of 98.87%. Meanwhile, LightGBM emerges as the best-performing ML model with an accuracy of 98.23% in a highly efficient training time. This research proves that the BiLSTM architecture is highly capable of capturing the sequential context of Indonesian review texts, making it the superior model for this specific classification task.

Public opinion towards the Free Nutritious Meal Program (MBG) on YouTube social media reflects diverse community responses. This study applies the Long Short-Term Memory (LSTM) method to classify sentiments from 7,733 YouTube comments. The results show that the LSTM model achieves 89% accuracy, with strong performance on negative sentiment (F1-score 0.94) but weaker performance on positive sentiment (F1-score 0.55) due to class imbalance, as negative data account for 87.7% of the dataset. These findings confirm the effectiveness of LSTM for sentiment analysis of Indonesian text while highlighting the challenge of imbalanced data. This research contributes to social media-based public policy evaluation

This study compares machine learning and deep learning approaches for cyberbullying detection in Indonesian-language Instagram comments. Using a balanced dataset of 650 comments labeled as Bullying and Non-Bullying, the study evaluates Naive Bayes, Logistic Regression, and Support Vector Machine with TF-IDF features, as well as BiLSTM and BiLSTM with Bahdanau Attention. A preprocessing pipeline tailored to informal Indonesian text is applied, including slang normalization, stopword removal, and stemming. The results show that Logistic Regression performs best among the machine learning models, while BiLSTM with Attention achieves the strongest overall deep learning performance. The findings highlight the value of domain-specific preprocessing and show that although deep learning captures contextual patterns more effectively, machine learning remains a competitive option for resource-constrained deployments.

Sentiment analysis of product reviews on e-commerce platforms plays a critical role in automatically understanding customer satisfaction and providing actionable insights for sellers seeking to improve product quality. This paper presents a comprehensive benchmarking study comparing a Machine Learning (ML) approach via the PyCaret AutoML framework against a Deep Learning (DL) approach based on a Bidirectional Long Short-Term Memory (BiLSTM) architecture with an Attention mechanism for binary sentiment classification on Indonesian product reviews. The dataset comprises 19,728 samples balanced equally between positive and negative reviews. For the ML approach, three prominent algorithms were evaluated via 10-fold stratified cross-validation: Logistic Regression (LR), Support Vector Machine (SVM) with a linear kernel, and Light Gradient Boosting Machine (LightGBM). Logistic Regression achieved the best ML performance with an accuracy of 97.26% and an F1-score of 97.26%. The BiLSTM with Attention model, evaluated on 3,946 held-out test samples, achieved an accuracy of 97.24% and an F1-score of 97.24%. These comparative results demonstrate that traditional ML algorithms with proper preprocessing and feature extraction can compete closely with, and even marginally outperform, more complex sequential DL architectures on high-dimensional datasets, while simultaneously offering greater computational efficiency.

This paper benchmarks a classical machine learning approach based on PyCaret AutoML against a deep learning approach based on IndoBERT fine-tuning for binary sentiment analysis of Indonesian-language Twitter comments related to Ibu Kota Nusantara (IKN). The dataset contains 1,472 manually labeled samples, consisting of 780 negative and 692 positive comments. In the machine learning setting, Logistic Regression, Naive Bayes, and Support Vector Machine were evaluated using 10-fold cross-validation, with Logistic Regression achieving the best performance among the classical models at 77.57% accuracy and 77.17% F1-score. In the deep learning setting, the indobenchmark/indobert-base-p1 model was fine-tuned for five epochs and achieved 89.59% test accuracy and 89.37% F1-score. The results show that IndoBERT substantially outperforms the machine learning baselines, highlighting the effectiveness of Transformer-based contextual representations for informal Indonesian social media text.

The release of GPT-image-2 by OpenAI marks a watershed moment in AI-generated imagery: the boundary between photographic reality and synthetic content has never been more difficult to discern. We introduce the GPT-Image-2 Twitter Dataset, the first published dataset of GPT-image-2 generated images, sourced from publicly available Twitter/X posts in the immediate aftermath of the model's April 21, 2026 release. Leveraging the Twitter API v2 and a multi-stage curation pipeline spanning multilingual text heuristics (English, Japanese, and Chinese), browser-automated Twitter "Made with AI" badge verification, and model name variant matching, we curate 10,217 confirmed GPT-image-2 images from 27,662 collected records over a six-day window. We characterize the dataset across four analyses: CLIP-based zero-shot subject taxonomy, OCR text legibility (82.0% of images contain detectable text), face detection (59.2% of images, 22,583 total faces), and semantic clustering (137 CLIP ViT-L/14 clusters). A key negative result is that C2PA content credentials are systematically stripped by Twitter's CDN on upload, rendering cryptographic provenance verification infeasible for social-media-sourced AI images. The dataset and all curation code are released publicly.

Indonesian marketplace reviews mix standard vocabulary with slang, regional loanwords, numeric shorthands, and emoji, making lexicon-based sentiment tools unreliable in practice. This paper describes a two-track classification pipeline applied to the PRDECT-ID dataset, which contains 5,400 product reviews from 29 Indonesian e-commerce categories, each labeled for binary sentiment (Positive/Negative) and five-class emotion (Happy, Sad, Fear, Love, Anger). The first track applies TF-IDF vectorization with a PyCaret AutoML sweep across standard classifiers. The second track is a PyTorch Bidirectional Long Short-Term Memory (BiLSTM) network with a shared encoder and two task-specific output heads. A preprocessing module applies 14 sequential cleaning steps, including a 140-entry slang dictionary assembled from marketplace corpora. Four configurations are benchmarked: BiLSTM Baseline, BiLSTM Improved, BiLSTM Large, and TextCNN. Training uses class-weighted cross-entropy loss, ReduceLROnPlateau scheduling, and early stopping. Both tracks are deployed as Gradio applications on Hugging Face Spaces. Source code is publicly available at https://github.com/ikii-sd/pba2026-crazyrichteam.

Named Entity Recognition (NER) models trained on clean, high-resource corpora exhibit catastrophic performance collapse when deployed on noisy, sparse User-Generated Content (UGC), such as social media. Prior research has predominantly focused on point-wise symptom remediation -- employing customized fine-tuning to address issues like neologisms, alias drift, non-standard orthography, long-tail entities, and class imbalance. However, these improvements often fail to generalize because they overlook the structural sparsity inherent in UGC. This study reveals that surface-level noise symptoms share a unified root cause: low Information Density (ID). Through hierarchical confounding-controlled resampling experiments (specifically controlling for entity rarity and annotation consistency), this paper identifies ID as an independent key factor. We introduce Attention Spectrum Analysis (ASA) to quantify how reduced ID causally leads to ``attention blunting,'' ultimately degrading NER performance. Informed by these mechanistic insights, we propose the Window-Aware Optimization Module (WOM), an LLM-empowered, model-agnostic framework. WOM identifies information-sparse regions and utilizes selective back-translation to directionally enhance semantic density without altering model architecture. Deployed atop mainstream architectures on standard UGC datasets (WNUT2017, Twitter-NER, WNUT2016), WOM yields up to 4.5% absolute F1 improvement, demonstrating robustness and achieving new state-of-the-art (SOTA) results on WNUT2017.

Automated analysis of customer feedback on social media is hindered by three challenges: the high cost of annotated training data, the scarcity of evaluation sets, especially in multilingual settings, and privacy concerns that prevent data sharing and reproducibility. We address these issues by developing a generalizable synthetic data generation pipeline applied to a case study on customer distress detection in French public transportation. Our approach utilizes backtranslation with fine-tuned models to generate 1.7 million synthetic tweets from a small seed corpus, complemented by synthetic reasoning traces. We train 600M-parameter reasoners with English and French reasoning that achieve 77-79% accuracy on human-annotated evaluation data, matching or exceeding SOTA proprietary LLMs and specialized encoders. Beyond reducing annotation costs, our pipeline preserves privacy by eliminating the exposure of sensitive user data. Our methodology can be adopted for other use cases and languages.

Social media platforms such as Twitter (now X) provide rich data for analyzing public discourse, especially during crises such as the COVID-19 pandemic. However, the brevity, informality, and noise of social media short texts often hinder the effectiveness of traditional topic modeling, producing incoherent or redundant topics that are often difficult to interpret. To address these challenges, we have developed \emph{TM-Rephrase}, a model-agnostic framework that leverages large language models (LLMs) to rephrase raw tweets into more standardized and formal language prior to topic modeling. Using a dataset of 25,027 COVID-19-related Twitter posts, we investigate the effects of two rephrasing strategies, general- and colloquial-to-formal-rephrasing, on multiple topic modeling methods. Results demonstrate that \emph{TM-Rephrase} improves three metrics measuring topic modeling performance (i.e., topic coherence, topic uniqueness, and topic diversity) while reducing topic redundancy of most topic modeling algorithms, with the colloquial-to-formal strategy yielding the greatest performance gains and especially for the Latent Dirichlet Allocation (LDA) algorithm. This study contributes to a model-agnostic approach to enhancing topic modeling in public health related social media analysis, with broad implications for improved understanding of public discourse in health crisis as well as other important domains.

Natural Language Processing (NLP) for Ghana's 73 living indigenous languages remains deeply fragmented, under-resourced, and heavily skewed toward a single language. We present the first systematic review of the Ghanaian NLP landscape, screening 17,000+ publications across four academic databases to critically synthesize 36 core studies spanning datasets, model architectures, and evaluation paradigms. Our analysis exposes a severe resource imbalance: Twi-centric NLP has grown modestly, driven largely by religious-text alignment and crowdsourcing, while the remaining 70+ languages remain almost entirely unaddressed, and dataset releases, model checkpoints, and evaluation practices remain inconsistent and rarely shared across the field. We translate these findings into a prioritized roadmap targeting Ghana's acute regional constraints, dialectal variation, non-standardized orthographies, and the absence of shared infrastructure, offering a replicable template for systematic review and research prioritization in other low-resource language settings.