User Modeling

Despite rapid progress in autonomous web agents, human involvement remains essential for shaping preferences and correcting agent behavior as tasks unfold. However, current agentic systems lack a principled understanding of when and why humans intervene, often proceeding autonomously past critical decision points or requesting unnecessary confirmation. In this work, we introduce the task of modeling human intervention to support collaborative web task execution. We collect CowCorpus, a dataset of 400 real-user web navigation trajectories containing over 4,200 interleaved human and agent actions. We identify four distinct patterns of user interaction with agents -- hands-off supervision, hands-on oversight, collaborative task-solving, and full user takeover. Leveraging these insights, we train language models (LMs) to anticipate when users are likely to intervene based on their interaction styles, yielding a 61.4-63.4% improvement in intervention prediction accuracy over base LMs. Finally, we deploy these intervention-aware models in live web navigation agents and evaluate them in a user study, finding a 36.8% increase in user-rated agent usefulness. Together, our results show structured modeling of human intervention leads to more adaptive, collaborative agents.

Fine-grained skill representations, commonly referred to as knowledge components (KCs), are fundamental to many approaches in student modeling and learning analytics. However, KC-level correctness labels are rarely available in real-world datasets, especially for open-ended programming tasks where solutions typically involve multiple KCs simultaneously. Simply propagating problem-level correctness to all associated KCs obscures partial mastery and often leads to poorly fitted learning curves. To address this challenge, we propose an automated framework that leverages large language models (LLMs) to label KC-level correctness directly from student-written code. Our method assesses whether each KC is correctly applied and further introduces a temporal context-aware Code-KC mapping mechanism to better align KCs with individual student code. We evaluate the resulting KC-level correctness labels in terms of learning curve fit and predictive performance using the power law of practice and the Additive Factors Model. Experimental results show that our framework leads to learning curves that are more consistent with cognitive theory and improves predictive performance, compared to baselines. Human evaluation further demonstrates substantial agreement between LLM and expert annotations.

Industrial-scale user representation learning requires balancing robust universality with acute task-sensitivity. However, existing paradigms primarily yield static, task-agnostic embeddings that struggle to reconcile the divergent requirements of downstream scenarios within unified vector spaces. Furthermore, heterogeneous multi-source data introduces inherent noise and modality conflicts, degrading representation. We propose Query-as-Anchor, a framework shifting user modeling from static encoding to dynamic, query-aware synthesis. To empower Large Language Models (LLMs) with deep user understanding, we first construct UserU, an industrial-scale pre-training dataset that aligns multi-modal behavioral sequences with user understanding semantics, and our Q-Anchor Embedding architecture integrates hierarchical coarse-to-fine encoders into dual-tower LLMs via joint contrastive-autoregressive optimization for query-aware user representation. To bridge the gap between general pre-training and specialized business logic, we further introduce Cluster-based Soft Prompt Tuning to enforce discriminative latent structures, effectively aligning model attention with scenario-specific modalities. For deployment, anchoring queries at sequence termini enables KV-cache-accelerated inference with negligible incremental latency. Evaluations on 10 Alipay industrial benchmarks show consistent SOTA performance, strong scalability, and efficient deployment. Large-scale online A/B testing in Alipay's production system across two real-world scenarios further validates its practical effectiveness. Our code is prepared for public release and will be available at: https://github.com/JhCircle/Q-Anchor.

Consumers' engagement with stories is shaped by their expectations about what will happen next, yet modeling these forward-looking beliefs over unstructured narrative content has remained challenging. We develop a framework that uses large language models to approximate consumers' story expectations. Our method generates multiple imagined story continuations from a pre-trained LLM and extracts interpretable, theory-motivated features from these continuations, such as emotion and narrative path features. We propose two complementary validation procedures suited to different data availability: a survey-based approach that compares LLM-derived expectations to human-reported beliefs, and a rational-expectations approach that compares them to actual story outcomes. Applying the framework to both survey data collected in a controlled lab setting and observational data from an online reading platform, we find that LLM-derived expectations correlate with human-reported beliefs as well as actual story continuations along all features studied. In both settings, forward-looking expectations are associated with reader engagement above and beyond features of the content already consumed. Our framework provides a scalable method for modeling consumer beliefs about narrative content, with implications for content creation, platform strategy, and the study of narrative media.