Is MT Ready for the Next Crisis or Pandemic?

Machine translation (MT) is increasingly utilized in multilingual crisis communication, yet conventional evaluation does not directly assess whether translated emergency messages preserve their actionability. We introduce SIREN (Situation-aware Index for Response and Emergency ActioNability), a human evaluation framework assessing whether translation choices compromise protective action, directive force, and urgency of the source text. We evaluate SIREN in two complementary settings. At the error level, we apply it to HOPE-annotated Italian--English translations produced by ChatGPT-4o and Google Translate: 31.63% and 48.73% of errors, respectively, compromise actionability, predominantly by affecting the protective action. At the message level, we evaluate English--French translations produced by TranslateGemma-4B and Google Translate, with actionability preserved in 85.34% and 92.67% of translations, respectively. TranslateGemma-4B failures predominantly weaken directive force, whereas Google Translate failures more often compromise protective actions and receive Major impact ratings. These findings show that translation systems can differ not only in how often actionability is lost, but also in the nature and functional impact of these failures. Alongside SIREN, we contribute an English--French crisis-translation resource with human actionability annotations and post-edited reference translations, supporting further research on function-oriented evaluation for crisis communication. Our experimental data is available at https://github.com/mcstaiano/SIREN.

It is essential that we communicate with the entirety of an affected population during a crisis, including those who do not speak a region's dominant language(s). Commercial Translation tools offer a tempting solution to broaden access and can provide a lifeline when no other resources are available. However, Emergency response managers often operate in the dark regarding the quality and adequacy of these automated outputs. In this paper, we conduct a nationwide survey of emergency managers to understand their current workflows, perspectives, and operational challenges. We then evaluate commercial translation tools against these needs, shedding light on their utility and offering practical guidance on how and when these tools can be safely used in emergency response.

Communicating with the public during an emergency entails issuing warning messages promptly. In Europe, it often requires producing them in more than one language. Recent work has shown that language models can be trained to generate warning messages as a crisis unfolds, but the available data covers only English. To fill this gap, we present CrisiLangs, a multilingual extension of CrisiText (an English dataset of crisis events paired with warning messages written according to expert communication guidelines) to Italian, Bulgarian, German, and Greek. Expert native speakers translated the warning messages of 1,000 events drawn from 411 scenarios, for a total of 5,000 event-message pairs across five languages. We test the resource to fine-tune a multilingual model on all five languages jointly, with and without the emergency guidelines in the prompt, and compare it with a zero-shot baseline. The fine-tuned models outperform the baseline on ROUGE-L, BLEU and BERTScore in every language and configuration. In a human preference study, low decoding temperatures receive the most preferences in all five languages and in both configurations, while the effect of the guidelines varies by language.