Robot-Assisted Social Dining as a White Glove Service

Social robots have been widely explored as tools for autism intervention, yet this literature has focused predominantly on children and has rarely involved autistic adults as active contributors to design. This creates a mismatch between existing systems and the social-cognitive challenges autistic adults actually face in everyday life, including navigating ambiguous interpersonal contexts, managing conversational timing, and interpreting implied emotional meaning. To address this gap, we conducted an online focus group and co-design session with five autistic adults to explore what a social robot for social-cognition training should do, how it should interact, and under what conditions it would be genuinely useful. The 90-minute session combined open discussion with structured co-design activities on a shared digital whiteboard, and the resulting verbal and visual data were analysed using reflexive thematic analysis. The analysis yielded seven themes that define core design requirements: the robot should function as a scaffold rather than a substitute, prioritise authenticity over comfort, provide personalised and user-controlled feedback, accommodate emotional self-awareness gaps, respect privacy and contextual boundaries, support rehearsal for real-world social situations, and remain configurable in identity, form, and expression. Together, the findings suggest that autistic adults envision the robot not as a companion or live social assistant, but as a private, configurable rehearsal partner designed to support independence over time.

Trust remains a critical barrier to the effective integration of Artificial Intelligence (AI) into human-centric domains. Disembodied agents, such as voice assistants, often fail to establish trust due to their inability to convey non-verbal social cues. This paper introduces the architecture of Botson: an anthropomorphic social robot powered by a large language model (LLM). Botson was created as a low-cost and accessible platform for social robotics research.

Human-robot interaction is emerging as an important paradigm for integrating persons with disabilities into the workplace. While these systems can enable individuals to work, their design is mostly personalized, hindering widespread use beyond the individual user. The universal design paradigm is a central pillar of inclusive design, describing usability of systems by all. To incorporate universal design into process design for human-robot workplaces expert knowledge is required that is often not available. To simplify process design of human-robot workplaces, we propose a persona-based design approach. First, typical impairments prevalent in the workforce or particularly relevant for the processes are abstracted into personas with disabilities. The work process is subdivided into sequential actions. For each action and persona, strategies are developed to reach the action goal by a design thinking approach. The resulting actions are ordered by level of robot assistance, i.e. robot involvement, and implemented in a behavior tree. Therefore, the macro-behavior of the workplace may adapt to individual personas online. We demonstrate the method in a collaborative box folding process with a total of seven personas with disabilities. The persona-based process design shows promising results by generating more comprehensive process strategies while enabling adaptive behavior in the sense of universal design.