AI Organizations are More Effective but Less Aligned than Individual Agents

While large language model-based multi-agent systems have shown strong potential for complex reasoning, how to effectively organize multiple agents remains an open question. In this paper, we introduce OrgAgent, a company-style hierarchical multi-agent framework that separates collaboration into governance, execution, and compliance layers. OrgAgent decomposes multi-agent reasoning into three layers: a governance layer for planning and resource allocation, an execution layer for task solving and review, and a compliance layer for final answer control. By evaluating the framework across reasoning tasks, LLMs, execution modes, and execution policies, we find that multi-agent systems organized in a company-style hierarchy generally outperform other organizational structures. Besides, hierarchical coordination also reduces token consumption relative to flat collaboration in most settings. For example, for GPT-OSS-120B, the hierarchical setting improves performance over flat multi-agent system by 102.73% while reducing token usage by 74.52% on SQuAD 2.0. Further analysis shows that hierarchy helps most when tasks benefit from stable skill assignment, controlled information flow, and layered verification. Overall, our findings highlight organizational structure as an important factor in multi-agent reasoning, shaping not only effectiveness and cost, but also coordination behavior.

People are increasingly delegating tasks to AI agents, and those agents are increasingly encountering other people's agents over shared resources such as a codebase, a calendar, or a budget. When each agent acts for a different user with different goals, coordination often fails, and the group ends up worse off than if a single agent had acted for everyone. We study this multi-user, multi-agent setting across five frontier models and 77 scenarios in four environments: an API key environment in which agents share a compute budget, a clinic in which they share a calendar, a personal assistant environment in which they share a group order or booking, and a merge queue in which they share a release cutoff. In each scenario, we compare a single agent that serves every user (a coordinator) to a team in which each agent serves one user, with and without a communication channel between the agents. Teams deliver worse group outcomes than the coordinator in every environment: without a channel, they completely collapse in two environments, and even with one, coordination overhead creates substantial gaps. For example, in the personal assistant environment, the coordinator fulfills a targeted user request about twice as often as teams. We identify distinct behaviors associated with this poor group-level performance, including stalling as teams grow, overriding each other's actions, and fabricating claims. We find effective but environment-specific mitigations, such as a team lead, explicit procedural instructions, and a platform check that makes an agent read its peers' messages before committing. We will release the API key, clinic, and personal assistant environments as MAMUBench, comprising 74 scenarios for evaluating multi-user, multi-agent coordination.

Collective intelligence depends not only on the capabilities of individual members, but also on how those members are organized. Yet artificial multi-agent systems are typically assembled using fixed organizational structures, even when the physical tasks they perform impose fundamentally different coordination requirements. Here we show that principles from human organization theory can be operationalized to organize large, heterogeneous collectives of embodied artificial agents. We introduce ORCH (Organizing Roles and Coordination Hierarchies), which constructs task-specific hierarchical organizations by combining pooled interdependence for work that can proceed concurrently with sequential interdependence for work governed by prerequisite relationships. Across 25 wildfire-response missions spanning reconnaissance, rescue, transportation, resource management, containment and suppression, we evaluated teams of up to 50 heterogeneous agents using eight large language models. Organizations constructed using these principles consistently outperformed four representative embodied multi-agent approaches across mission outcome, execution efficiency, exploration and computational resource use. Human-designed ORCH organizations improved final score by 63.97% and execution efficiency by 74.29% on average relative to the four prior frameworks. Organizations generated automatically by language models improved these measures by 43.63% and 52.53%, respectively. These advantages persisted across missions and underlying language models. Notably, collective performance was not monotonically determined by model scale. Analysis of long-horizon missions showed that hierarchical organization enabled teams to preserve concurrent activity within specialized groups while coordinating ordered transitions between mission phases.