Translating Under Pressure: Domain-Aware LLMs for Crisis Communication

This paper offers a call to action. We urge our colleagues in the research community to play a greater role in the articulation of our findings to the public. To illustrate the stakes we present a case study on the initial stages of an LLM-based machine translation application's deployment in a real-world context: a text-2-911 system advertising capabilities in 55 languages for use in emergencies in which it may be difficult to call operators directly. We identify a number of common misconceptions about technologies such as these, concluding with a set of concrete recommendations and best practices for stakeholders at every stage of the development and deployment pipeline. While the advancement of scientific research often lies in solving the "hard" problems, we argue it is often the "easy" ones -- problems for which the latest technology is often unnecessary -- that are most overlooked.

Supervised fine-tuning (SFT) is the de facto standard for adapting large language models (LLMs) to target domains, but it often degrades the model's general capabilities, a phenomenon known as catastrophic forgetting. Existing approaches typically modify the SFT loss to mitigate forgetting, but they inevitably operate along a domain-generality trade-off. In this work, we step outside this trade-off by decoupling the two capabilities at the model level: we keep the original base model for general capability, and selectively invoke the SFT expert only when domain-specific knowledge is required. Specifically, we propose CPR (Critical-Point Routing), a token-level routing framework between a base model and its expert derivative, based on critical tokens where the base model fails but the expert succeeds. We train a lightweight hierarchical router that estimates the expert-call probability per token, and pair it with a tailored inference procedure that combines momentum smoothing and threshold gating. Across diverse model-domain configurations, CPR achieves state-of-the-art across all settings, surpassing SFT expert by 1.4-5.5% in domain performance while recovering its general-capability drop from 3.4-14.5% to at most 0.5%, with minimal overhead from invoking the expert on only one-third of tokens.

Translation quality depends on purpose: the same source text demands different translations depending on audience, tone, and communicative intent. Yet MT models and metrics treat translation as a fixed mapping from source to target. LLMs enable users to explicitly specify purpose alongside source text, yet this capability has not been evaluated at scale. We introduce a systematic evaluation of purpose-driven MT across 50 languages, 5 model sizes and 8 text domains. We find that (1) explicit instructions substantially improve translation adaptedness, with larger gains on informal domains (conversation, social media), for larger model sizes and for higher-resource languages; (2) instructions outperform semantically-matched few-shot examples and paragraph-level context; (3) traditional MT metrics fail to capture adaptation quality, often penalizing adapted translations; (4) when curated instructions are unavailable, models can self-generate them from surrounding document context, closing up to 80% of the adaptedness gap to curated instructions. Our results establish that purpose-adapted MT is a viable and measurable capability of LLMs, while highlighting the need for purpose-aware metrics.