Web Agents

Despite rapid progress in autonomous web agents, human involvement remains essential for shaping preferences and correcting agent behavior as tasks unfold. However, current agentic systems lack a principled understanding of when and why humans intervene, often proceeding autonomously past critical decision points or requesting unnecessary confirmation. In this work, we introduce the task of modeling human intervention to support collaborative web task execution. We collect CowCorpus, a dataset of 400 real-user web navigation trajectories containing over 4,200 interleaved human and agent actions. We identify four distinct patterns of user interaction with agents -- hands-off supervision, hands-on oversight, collaborative task-solving, and full user takeover. Leveraging these insights, we train language models (LMs) to anticipate when users are likely to intervene based on their interaction styles, yielding a 61.4-63.4% improvement in intervention prediction accuracy over base LMs. Finally, we deploy these intervention-aware models in live web navigation agents and evaluate them in a user study, finding a 36.8% increase in user-rated agent usefulness. Together, our results show structured modeling of human intervention leads to more adaptive, collaborative agents.

Autonomous web agents are increasingly deployed in moderation and policy enforcement, where correct decisions often depend on evidence that is not immediately visible and must be actively investigated. Yet existing benchmarks largely assume task critical information is immediately accessible. They do not measure investigative competence: recognizing when visible context is insufficient, retrieving hidden evidence, and integrating it into a final decision. We introduce MIRAGE, a benchmark of 750 multi step decision tasks across three domains: Wikipedia Forensics, Shopping Admin adjudication, and Reddit Moderation. Each task has two layers: a visible surface context that often points to the wrong action, and a hidden context, reachable only by active investigation, that contains the decisive evidence. We decompose agent performance into Investigation, Reasoning, and Decision Accuracy, complemented by an Investigative Hallucination Rate. We evaluate eight LLM agents across two model generations. Three patterns emerge. First, agents reach relevant pages but rarely extract the decisive evidence on them. Second, procedural hints improve investigation but do not consistently improve decisions on Wikipedia tasks, where decisive evidence often contradicts surface impressions. Third, 12.6% of trajectories cite fabricated facts. We call these the Navigation Discovery Gap, Collapse under Contradiction, and Investigative Hallucination. These patterns persist across model scale, generation, and reasoning architecture.

Web-based agents powered by large language models are increasingly used for tasks such as email management or professional networking. Their reliance on dynamic web content, however, makes them vulnerable to prompt injection attacks: adversarial instructions hidden in interface elements that persuade the agent to divert from its original task. We introduce the Task-Redirecting Agent Persuasion Benchmark (TRAP), a benchmark for studying how persuasion techniques misguide autonomous web agents on realistic tasks. Across six frontier models, agents are susceptible to prompt injection in 25% of tasks on average (13% for GPT-5 to 43% for DeepSeek-R1), with small interface or contextual changes often doubling success rates and revealing systemic, psychologically driven vulnerabilities in web-based agents. We also provide a modular social-engineering injection framework with controlled experiments on high-fidelity website clones, allowing for further benchmark expansion.

The advent of large language models (LLMs) has sparked an evolution of autonomous web browsing agents: given a web browsing task and serialised user interface (UI) state, an LLM is expected to suggest input actions that incrementally solve the given task. The central challenge lies in serialising UI state for LLMs. Web agents have increasingly relied on grounded graphical UI (GUI) snapshots - screenshots augmented with visual cues - favoured for their modest input token footprint. Document object model (DOM) snapshots, serialised as HTML, represent a compelling alternative that leverages previously demonstrated HTML interpretation capabilities of LLMs. Their excessive token footprint, however, has precluded reliable deployment with web agents to date. We propose D2Snap, an algorithm to downsample the DOM, premised on preserving actionability and actionability-discriminating features. We evaluate D2Snap-downsampled DOM snapshots using a snapshot-variant web agent (GPT-4o) on a dataset sampled from Online-Mind2Web. Whilst 42% of raw DOM snapshots exceed the model context window (128 x 10^3 tokens), all D2Snap-downsampled DOM snapshots of our reference configuration fit, at a mean context utilisation of 16.5%. Against the 67% success rate of a grounded GUI snapshot baseline, our configuration attains 73% (+5.8%pt; 95% CI -13.6 to +26.0%pt; McNemar, p = 0.47), excluding a deficit (one-sided 95%) beyond 11%pt. Image input moreover appears to add little to snapshot utility; grounding text alone attains 62% (-5.8%pt; McNemar, p = 0.37).

Multimodal large-scale models have significantly advanced the development of web agents, enabling perception and interaction with digital environments akin to human cognition. In this paper, we argue that web agents must first acquire sufficient knowledge to effectively engage in cognitive reasoning. Therefore, we decompose a web agent's capabilities into two essential stages: knowledge content learning and cognitive processes. To formalize this, we propose Web-CogKnowledge Framework, categorizing knowledge as Factual, Conceptual, and Procedural. In this framework, knowledge content learning corresponds to the agent's processes of Memorizing and Understanding, which rely on the first two knowledge types, representing the "what" of learning. Conversely, cognitive processes correspond to Exploring, grounded in Procedural knowledge, defining the "how" of reasoning and action. To facilitate knowledge acquisition, we construct the Web-CogDataset, a structured resource curated from 14 real-world websites, designed to systematically instill core knowledge necessary for web agent. This dataset serves as the agent's conceptual grounding-the "nouns" upon which comprehension is built-as well as the basis for learning how to reason and act. Building on this foundation, we operationalize these processes through a novel knowledge-driven Chain-of-Thought (CoT) reasoning framework, developing and training our proposed agent, the Web-CogReasoner. Extensive experimentation reveals its significant superiority over existing models, especially in generalizing to unseen tasks where structured knowledge is decisive. To enable rigorous evaluation, we introduce the Web-CogBench, a comprehensive evaluation suite designed to assess and compare agent performance across the delineated knowledge domains and cognitive capabilities. Our code and data is open sourced at https://github.com/Gnonymous/Web-CogReasoner

Foundation models now enable autonomous agents to interact with real-world websites, but existing benchmarks emphasize general-purpose browsing, underrepresent research-oriented environments and scholarly discovery workflows, and often depend on live sites whose changing content and structure undermine reproducibility. arXiv provides a realistic, reproducible, hierarchically structured, information-centric testbed without privacy-sensitive interactions. We introduce WebArxiv, a static-snapshot benchmark comprising 510 time-invariant tasks, each with a unique deterministic ground truth. Its diverse, realistic scholarly tasks go beyond simple information lookup and rule following to emphasize multi-constraint paper retrieval, fine-grained content extraction, and cross-paper comparison. Evaluations of a range of foundation-model-based web agents show that WebArxiv remains challenging. Behavioral analysis reveals that agents over-rely on fixed interaction histories, causing incomplete or repetitive reasoning. We therefore equip agents with a lightweight dynamic-memory mechanism for adaptive retrieval and reasoning over relevant context. The benchmark and code are available at https://anonymous.4open.science/r/74E4423BVNW/README.md.