Organizations: Analytics Everywhere Lab, University of New Brunswick, Canada · National Research Council Canada, Canada · Thompson Rivers University, Canada · ISB Corporation, Japan · University of Northern British Columbia, Canada
Multi-agent systems (MAS) are increasingly used in healthcare to support complex decision-making through collaboration among specialized agents. Because these systems act as collective decision-makers, they raise challenges for trust, accountability, and human oversight. Existing approaches to trustworthy AI largely rely on explainability, but explainability alone is insufficient in multi-agent settings, as it does not enable care partners to challenge or correct system outputs. To address this limitation, Contestable AI (CAI) characterizes systems that support effective human challenge throughout the decision-making lifecycle by providing transparency, structured opportunities for intervention, and mechanisms for review, correction, or override. This position paper argues that contestability is a necessary design requirement for trustworthy multi-agent algorithmic care systems. We identify key limitations in current MAS and Explainable AI (XAI) research and present a human-in-the-loop framework that integrates structured argumentation and role-based contestation to preserve human agency, clinical responsibility, and trust in high-stakes care contexts.
Figures & tables
Figure 1: Human-in-the-loop Consensus Mechanism for Agentic AI in Healthcare.
Figure 2: Demonstrative Contestable Adaptive Network-of-Experts (CANOE) Framework for Aging-in-Place Care Planning.
Appendix figures & tables1 asset
Supplementary material from the paper’s appendix.
Appendix
Figure 3: Example workflow of the CANOE framework applied to an aging-in-place care planning scenario.