Dec 15, 2025, cs.MAJ/K move · Enter open · S save
Zishan Bai, Hanxuan Chen, Jiayi Gu, Wenqian Weng+8
Columbia University · Hunan University · Central University of Finance and Economics+8
Cloud-native systems have made operational work both more powerful and harder to automate: incidents unfold across microservices, logs and metrics arrive faster than operators can inspect them, and recovery actions must be coordinated without losing the causal context that makes them safe. We present AOI (AI-Oriented Operations), a context-aware multi-agent framework for autonomous IT operations. AOI separates operational responsibility across an Observer, a read-only Probe, and a guarded Executor, and connects them through dynamic scheduling and a hierarchical memory system with LLM-based context compression. This design turns long-running incident response into an iterative loop of observation, evidence gathering, safe intervention, and memory update. Across AIOpsLab simulations and real-world Loghub-derived scenarios, AOI improves task success to 94.2%, reduces mean time to resolution by 34.4% relative to the strongest baseline, and compresses operational context by 72.4% while preserving 92.8% of diagnostic information. Ablations show that these gains come from the combination of agent specialization, adaptive scheduling, and memory-aware compression rather than from any single module alone. The results suggest that autonomous operations systems can move beyond alert classification toward reliable, context-preserving recovery in complex infrastructure.