Airbnb

Runtime traces can appear transparent, but a closed-loop policy determines which states are visited and which failures become visible. We study a simulated hotel-pricing agent mapping time, inventory, and market state to discrete price actions under varying demand regimes. A fault may leave no aggregate trace when the policy rarely visits affected cells. We treat entry into aggregate-only fault interpretation as a diagnosability decision preceding scoring or localization. A reference-map gate requires repeated clean-policy support; a matched runtime gate then requires joint support in clean and current streams. Signal analysis occurs only after both pass. We calibrate false admission on a disjoint clean stream at the physical-component level and model detection by affected clean traffic rather than nominal cell coverage. In a frozen one-shot heldout, 55/72 (76.4%) regime-component units were reference-admitted, representing 20 physical components; 54/55 passed matched runtime admission, while the rejected unit abstained. Stable false admission was 0/20, with a one-sided exact 95% upper bound of 0.1391, meeting the frozen 0.20 criterion. Across 540 repeated unit-arm rows nested in those 20 clusters, affected clean traffic reduced negative log likelihood by 29.3% relative to cell coverage, a gain of 0.1264 nats per row (cluster-bootstrap 95% interval [0.0593, 0.1918]). Adding mask family and its interaction improved log loss by 0.0015 nats per row (one-sided upper bound 0.0066), below the frozen 0.01 practical-sufficiency margin. A development audit found that exact minimum hitting set and greedy selection chose identical supports in 12/12 scenarios because singleton evidence had resolved the conflicts. The result is a bounded rule for interpreting aggregate agent behavior: first establish exposure, then score change, and abstain when the trace cannot support the claim.

Recommender-system research for Vietnamese remains limited by the absence of a public, well-documented hotel interaction resource. Building such a resource is challenging for three reasons: cross-platform hotel names must be reconciled before interactions are comparable; quality must be audited with reproducible metrics rather than ad hoc cleaning; and public release must preserve privacy while remaining benchmarkable under realistic cold-start conditions. We introduce ViHoRec, a quality-controlled Vietnamese hotel recommendation dataset of 18{,}267 interactions between 6{,}832 users and 560 hotels, crawled from Booking.com, Traveloka, and Ivivu. Our contributions are: (i) a reproducible construction pipeline with cross-platform entity resolution and quantitative quality control; (ii) a privacy-preserving release with HMAC pseudonyms; and (iii) a public cold-start benchmark with temporal leave-last-one-out split, data-centric ablations, and dependency-free baselines. On the public split, learned models degrade sharply for users with short histories (BPR-MF Recall@10: 0.065 vs. 0.120), while UserKNN remains strongest overall, establishing ViHoRec as a sparse, cold-start-dominated testbed for low-resource recommendation. All data are publicly available at https://github.com/MinhNguyenDS/ViHoRec.

Personalization in two-sided marketplaces relies heavily on user-level features, yet for platforms with infrequent, high-consideration purchases, a large fraction of users lack sufficient history for effective recommendation, spanning both paid and organic channels. At Airbnb, a substantial share of search requests comes from logged-out or first-time users, with this challenge especially pronounced on paid-channel landing pages, leaving traditional user-level features unavailable for a large fraction of traffic. Privacy regulations and increasing restrictions on third-party cookies further limit identifier-based tracking for non-essential use cases. This paper introduces Proximity Features, a privacy-compliant feature system that groups users by geographic proximity using geo-IP data and an adaptive clustering algorithm, producing aggregated user-level signals for groups of approximately 1,000 nearby users without requiring a persistent individual identifier at inference time. Privacy is preserved by design: the pipeline operates on consented, aggregated data only within consent-gated privacy controls. The system is deployed in production at Airbnb, serving multiple surfaces including marketing landing pages and destination recommendation, with engagement emails integration under way. Online A/B experiments demonstrate statistically significant lifts in bookings, with the largest gains observed among users with absent or stale history.

Airbnb is a community based on connection and belonging -- many hosts on Airbnb are everyday people who share their worlds to provide guests with the feeling of connection and being at home; Airbnb strives to connect people and places. Among our efforts to connect guests and hosts, we provide tools to enable hosts to set competitive prices, which helps improve affordability for guests while helping hosts get more bookings. We also personalize the guest experience to show them the listings that match their needs. To help inform these efforts, we combine economic modeling and causal inference techniques to understand how guests book stays based on the prices hosts set, among other factors, and how that preference varies across different guests and listings. Such understanding helps us identify opportunities for Airbnb to support the marketplace and better connect guests and hosts. For example, understanding how much guests respond to different prices helps optimize the tools that we provide to hosts, in order to enable hosts to choose and set competitive prices that further balance demand and supply. As another example, understanding heterogeneity in guest preferences helps us personalize the guest experience and better match them with the listings that meet their needs, based on how much they respond to different prices and other factors.

Sequence modeling has become increasingly popular in recommendation and ranking algorithms, owing to its capacity to model users' historical behaviors and infer user intentions. Despite its theoretical simplicity, the practical deployment of a sequence model in production is non-trivial due to complexity of the sequence and sparse labels. For example, in Airbnb, guest sequences are often long, exploratory and complex, and we focus on booking labels, which are sparse. As such, we are often required to make various design decisions regarding data and modeling to strike a balance between effectiveness and scalability. This work delved into these production challenges and deployed JourneyFormer, a sequence modeling solution for search ranking at Airbnb. We detail crucial design considerations, covering aspects such as guest event selection, ID embeddings, model architecture, and label attribution. Additionally, we describe several tailored strategies to accelerate model training and inference. JourneyFormer has been successfully deployed within Airbnb's production, where its effectiveness and impact have been evidenced not only by improved offline ranking metrics but also by significant gains in key business metrics through online A/B testing across 2 production surfaces.

Temporary accommodation has become a major fiscal and administrative pressure for English local authorities, particularly in London, where demand and costs have risen sharply. This paper documents the creation and use of DOMUS, a cloud-based, AI-enabled decision-support system built from scratch at the University of East London and customised for the needs of London Borough of Newham to support statutory Temporary accommodation placement. DOMUS integrates household case records, policy-constrained affordability and suitability rules, and live private-rental listings within a single governance-aligned workflow. The system combines transparent, rule-based filtering with large language model-assisted search to standardise the application of bedroom need, affordability thresholds, geographic preferences, and accessibility requirements, while preserving officer discretion and audibility. Household and property attributes are encoded into policy-consistent representations prior to AI-assisted ranking and explanation. A pilot deployment in Newham's secure environment evaluated operational performance relative to manual workflows. Results indicate substantial reductions in search time, improved adherence to key placement constraints, and high staff satisfaction, while maintaining statutory compliance and role-based accountability. Beyond TA, the paper frames DOMUS as replicable digital public infrastructure: a modular, cloud-native Software-as-a-Service architecture that can be deployed across other UK boroughs and adapted to other public administration tasks characterised by scarcity, rule-bound eligibility, and high stakes. The findings demonstrate the feasibility of scalable, ethically governed AI deployment in local government and contribute to debates on AI-enabled public value creation in e-governance.

Travelers increasingly ask large language model (LLM) assistants which hotel to book, making these systems gatekeepers of property visibility -- yet what moves their recommendations is undocumented. We conduct a pre-specified algorithm audit using a randomized choice-based conjoint: across personas, prompt templates, and twelve open-weight and proprietary models, assistants choose among five hotels whose guest rating, review volume and recency, management response, chain affiliation, price, eco-certification, and list position are independently randomized. We estimate the average marginal component effect of each signal on the probability of recommendation. Guest rating and price dominate (a top rating raises selection by 31.6 percentage points; a high price lowers it by 30.0), reproducing human valence-and-price primacy but over-weighting eco-certification and ignoring management response. List position -- a content-free artifact -- shifts recommendations causally, worth about $12 per night. Stated reasons track revealed weights imperfectly. The findings ground generative engine optimization and the accountability of AI infomediaries in causal evidence.

Large language models deployed as autonomous agents for enterprise workflows face a key challenge: verbose tool responses from enterprise systems can cause context overflow, stale-state errors, and high inference cost. We study this problem in automated expense itemization in Microsoft Dynamics 365 Finance and Operations using Model Context Protocol tools. We evaluate four GPT-5 configurations on a 50-task hotel expense benchmark: no user model, full conversation history, context pruned to the last 5 tool call/response pairs, and pruning with automated summarization. Results are averaged across 5 independent runs, with the user model held constant for the context-engineering comparison. The no-user-model baseline achieves only 8.0% complete itemization. Full-context retention improves completion to 71.0%, but consumes 1,480,996 tokens and 14.56 hours per benchmark. Pruning to the last 5 tool calls improves completion to 79.0% while reducing token use to 535,274 and runtime to 5.39 hours. Adding summarization achieves the best result: 91.6% complete itemization and 99.64% average amount itemized, with 553,374 tokens and 5.79 hours. We further report confidence intervals, effect-size analysis, sensitivity over pruning and summary windows, failure analysis, results across five expense types grouped into three categories, and cross-model evidence with Claude Sonnet 4.5. These results show that, for this class of enterprise tool-use workflow, selective retention of recent tool interactions plus compact summarization can improve both reliability and efficiency compared with full-history retention.

As LLMs become increasingly integrated into daily life, understanding how their presence will shape human linguistic behavior is an open question. We present a large-scale study of linguistic convergence in human-LLM dialogue, examining how humans and LLMs accommodate each other's linguistic style during multi-turn conversations. Using an asymmetric convergence metric on WildChat, a corpus of real-world ChatGPT transcripts, we find that while LLMs significantly overconverge toward their users on both function word and open-class features across eight languages, human convergence rates in this setting are broadly consistent with human-human baselines. These findings suggest that accommodation in human-LLM dialogue is asymmetric: while LLMs dramatically overfit to their users' style, humans linguistically accommodate LLMs no differently than they would another person.

Online travel platforms generate vast volumes of user-generated hotel reviews, offering rich opportunities to understand traveler experiences at scale. However, transforming unstructured textual feedback into structured, actionable insights remains a challenging task. This paper presents SentimentLens, a scalable analysis system based on Aspect-Based Sentiment Analysis that performs knowledge extraction from unstructured hotel reviews and organizes them into interpretable service categories. SentimentLens integrates aspect term extraction, aspect sentiment classification, semantic category assignment, and multi-level analytical modules to support region-level, hotel-level, and category-level evaluation. The system is designed to operate across different geographic contexts and hospitality settings. To demonstrate its practical utility, we apply SentimentLens to a large real-world dataset of over 10,000 publicly available hotel reviews. Through extensive analysis, the framework reveals how traveler sentiment varies across regions, service categories, and hotel archetypes. We further implement a cross-modal reconciliation of textual sentiment and numerical ratings to identify latent operational conflicts, structural inconsistencies in service quality, and high-impact improvement opportunities using importance--performance and entropy-based analyses. The results show that SentimentLens effectively transforms large-scale unstructured reviews into actionable intelligence, supporting data-driven decision-making for hospitality management and tourism policy. While demonstrated using a national case study, the proposed system is generalizable to other destinations and review-driven service domains.

Outcome-only evaluation can certify economically unsafe agents: a policy can hit a business KPI while violating deployable behavioral discipline. In hotel pricing with hidden competitor state, a learner can achieve plausible revenue per available room while failing to preserve the rate discipline of a rule-based revenue-management competitor. We introduce discipline stability, a trace-based evaluation paradigm: define the benchmark behavior, restrict observations to the deployment regime, induce trace diagnostics from failure, separate mechanisms with ablations, and test transfer and deployment. Across a two-hotel benchmark and a compact hidden-budget bidding task, reward-only PPO variants miss trace alignment; revealing hidden state reduces label uncertainty; deterministic copy collapses uncertainty; and trace-prior or corrected history policies better preserve price or bid distributions. Pure behavior cloning is nearly enough for symmetric imitation, while Trace-Prior RL adds bounded adaptation under capacity asymmetry. The contribution is an evaluation and benchmark paradigm, not a new optimizer or a universal claim about MARL

In the framework of Smart Cities and Intelligent Transportation Systems (ITS), efficient parking management is essential to reduce urban congestion and emissions. However, current reservation-based systems often encounter a scenario in which users find their reserved slot occupied by a previous occupant who failed to vacate on time ("No PARK" situation). This paper introduces a dual-mechanism architecture designed to enhance system reliability. A Reservation Module uses a dynamic size buffer of non-reservable slots to grant parking availability. A reputation-based Reward System exploits a "star-based" metric to incentivize punctual departures through financial penalties and access restrictions. The simulations conducted with the SUMO urban simulator are promising, showing that the dynamic buffer strategy provides a better tradeoff between parking availability and reservation success. By progressively adapting to users behavior, the proposed system mitigates "NO PARK" instances and improves resource utilization, significantly enhancing urban viability. Index Terms-Smart City, Intelligent transportation systems, Parking, Reservation systems, V2I, Reputation-based mechanisms, Smart Parking

This study examined the barriers and enablers of online instruction in hospitality education. A sequential exploratory design was implemented with hospitality teachers from both public and private higher educational institutions in the Philippines. Thematic analysis of interviews identified four key themes: technological barriers, pedagogical challenges, institutional and personal support, and integration of artificial intelligence (AI). These themes were transformed into survey constructs and tested for reliability. Pedagogical challenges, including difficulties in teaching hands-on subjects and sustaining student engagement, emerged as the most critical concerns. Technological barriers such as unstable internet and limited devices were moderately rated, while institutional and personal support received mixed evaluations. Teachers viewed AI integration as helpful but also expressed caution and emphasized the need for training. Reliability analysis showed acceptable to good internal consistency across constructs. The findings highlight the importance of strengthening pedagogical training, providing clear institutional support, and fostering responsible competence in AI use. Future studies should validate these results with larger and more diverse samples.

The rapid growth of vacation rental (VR) platforms has led to an increasing volume of property images, often uploaded without structured categorization. This lack of organization poses significant challenges for travelers attempting to understand the spatial layout of a property, particularly when multiple rooms of the same type are present. To address this issue, we introduce an effective approach for solving the room scene discovery and grouping problem, as well as identifying bed types within each bedroom group. This grouping is valuable for travelers to comprehend the spatial organization, layout, and the sleeping configuration of the property. We propose a computationally efficient machine learning pipeline characterized by low latency and the ability to perform effectively with sample-efficient learning, making it well-suited for real-time and data-scarce environments. The pipeline integrates a supervised room-type detection model, a supervised overlap detection model to identify the overlap similarity between two images, and a clustering algorithm to group the images of the same space together using the similarity scores. Additionally, the pipeline maps each bedroom group to the corresponding bed types specified in the property's metadata, based on the visual content present in the group's images using a Multi-modal Large Language Model (MLLM) model. We evaluate the aforementioned models individually and also assess the pipeline in its entirety, observing strong performance that significantly outperforms established approaches such as contrastive learning and clustering with pretrained embeddings.